Operations Support Lead Job Description

Operations Support Lead Job Description

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Operations support lead provides tools management: administration/management tools including SCM, SCORCH, Microsoft Identity Management (MIM), Active Directory Federated Services (ADFS), Air Watch, Azure AD, etc.

Operations Support Lead Duties & Responsibilities

To write an effective operations support lead job description, begin by listing detailed duties, responsibilities and expectations. We have included operations support lead job description templates that you can modify and use.

Sample responsibilities for this position include:

Works closely with line of business groups in the identification of needs and the design, develop and execution of solutions to meet business requirements
Proactive, enthusiastic and ambitious
Good team worker, motivator, driver
Close interaction with Help Desk Call Center
Must be a Hands on Manager, not opposed to accomplishing tickets and tasks
Perform analytics on trends in support tickets
Perform advanced application troubleshooting
Ability to provide excellent phone\remote support to users in field or stores
Comfortable with iOS, Android, Blackberry devices
Work with Team on Desktop Standard Image

Operations Support Lead Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Support Lead

List any licenses or certifications required by the position: ISTQB, ITIL, ID, CSG, IA, IAT, CNE, MCSE, II, HR

Education for Operations Support Lead

Typically a job would require a certain level of education.

Employers hiring for the operations support lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Business, Engineering, Technical, Education, Management, Business/Administration, Science, Information Systems, MBA

Skills for Operations Support Lead

Desired skills for operations support lead include:

Planning
AD federation models using SAML and ADFS
Access Management – specifically Active Directory
Azure AAD
DHCP
DNS
Design
Identity Lifecycle
Implementation and troubleshooting of networked systems
Integrating Access Management within public and private cloud

Desired experience for operations support lead includes:

Basic\Advanced hardware troubleshooting & resolution Laptop, Desktop, Printers
Maintain technology install and support documentation
Manage and supervise team(s) deployed to new stores and existing store refreshes, collaborate across functional groups and supervising teams consisting of three to five people in the field with power of making discretionary decisions as necessary
Assigned as the backup for the ERS operations manager the ERS regional leads should they be out of the office for any period of time
Provide assistance with other incoming tasks or Helpdesk tickets for the ERS group as assigned with a focus on the Sidney retail store
Good communication and interpersonal skills to collaborate with business stakeholders and development teams and to make project presentations

Operations Support Lead Examples

1

Operations Support Lead Job Description

Job Description Example
Our company is hiring for an operations support lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support lead
  • FSL Install Base forecasting (Proactive Forecasting) – partner with our forecast team, sales and other stakeholders to define a model to estimate how the Premium FSL install base will look like in the future and support the development of the forecasting process (forward looking planning) with main Suppliers
  • For quarterly S&O LT Offsite meetings, works with S&O Lead and planning committee to schedule plans and organizes the offsite leadership meeting
  • Deep understanding of web technologies (HTML5, CSS, Javascript) and ability to build web & mobile applications based on these skills
  • Developing your team of 8 for delivering a world class trade partner experience where we are creating demand and earning trust every day in how we perform and excel in our career objectives
  • Responsible for driving the execution of initiatives within your team for process efficiency gains other key cross-functional areas when needed that impact the order to cash processes for IBU
  • Supervise the work of your team in delivering process adherence, performance, and quality as it pertains to order management execution
  • Develop and implement key operational concepts and strategies identify areas of improvement within current order to cash processes that will assist in increasing overall operational effectiveness, reduce costs and support other operational initiatives that impact the order to cash process for IBU
  • Document and communicate points of conflict within the order management process with the responsibility for escalation and resolution
  • Lead process reviews that identify areas for improvement and recommend actions for changes/modifications as they pertain to order management and impacted process partners
  • Communicate and coordinate within the Integrated Supply Chain and with Cross Functional process partners the current process as it pertains to order management and assist in identifying strategic opportunities
Qualifications for operations support lead
  • Strong ownership of all within remit
  • Manchester, NH
  • Hudson, NH
  • Chelmsford, MA
  • Previous Hazard Insurance experience preferred
  • Operational and financial controls and ensures they meet
2

Operations Support Lead Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of operations support lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support lead
  • Execute standard work initiatives that are ongoing within ISC that are specific to IBU order management responsibilities which require the use of lean tools and coaching
  • Recommend, schedule, and/or implement IA related repairs within the enclave environment
  • Coordinate and/or provide support for all enclave applications and operations
  • Direct and/or implement operational structures and processes to ensure an effective enclave IA security program including boundary defense, incident detection and response, and key management
  • Examine enclave vulnerabilities and determine actions to mitigate them
  • Analyze IA security incidents and patterns to determine remedial actions to correct vulnerabilities
  • Implement vulnerability countermeasures for the enclave
  • Analyze IAVAs and Information Assurance Vulnerability Bulletins for enclave impact and take or recommend appropriate action
  • Obtain and maintain IA certification appropriate to position
  • Supports disaster recovery by providing recommendations and connectivity for telephone hookups
Qualifications for operations support lead
  • Familiarity with SharePoint, Microsoft Word, Excel &
  • Bachelor's Degree and six (6) years of technical and general Program Analyst experience
  • Have a minimum of fourteen (14) years of IA/cyber security experience, with at least four (4) of those involving application of DoD policy, direction, and guidance to customer environments or twelve (12) years of applicable experience and a Masters Degree
  • Education – Bachelors or higher degree
  • Able to work under pressure, multi-tasking, drive major incidents and communications
  • Ability to understand and provide backup coverage and support for other portfolio team member’s areas of responsibility
3

Operations Support Lead Job Description

Job Description Example
Our company is looking to fill the role of operations support lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support lead
  • Support the development and planning of the LT meetings and work closely with the VP, S&O to define the agenda topics and partner with functional leaders to coach and develop presentations in preparation for the SLT meetings
  • He/She will be responsible for driving standardization, product support, and adoption of various initiatives within Appbank
  • The individual must be highly motivated and be able to work independently under pressure, face-off senior folks within operations and application development team and work within a global context
  • Candidate will also be responsible for communication and escalation, liasing with other regional teams
  • A key part of the role will be partnering with vendor and manage them to deliver the daily operational activities
  • Audits data and issues within the IBX (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions
  • Overall local team management with function leads including identifying recruitment need, hiring, training
  • Works closely with the Field Organization to identify business issues to map out possible solutions
  • Entitlement accuracy (Process Improvement) – work with Field Planners and Customer advocacy team on any problems with the contract accuracy by our Top Customer in our different segments – RPOS, MPS, A3, X3
  • Process documentation (Governance) work with FSL and Country Hub Planners to document the different processes
Qualifications for operations support lead
  • Provide technical and management support to leverage and enhance National/Intelligence Community IT efforts, Intelligence Community­ Information Technology Enterprise (IC-ITE) and Joint Information Environment (JIE) equities in order to improve the Navy's capabilities to achieve core Information Warfare (IW) functions of Battlespace Awareness (BA), Integrated Fires (IF) and Assured Command and Control (AC2)
  • Maintain and modify as necessary current Navy TEN CAP project management databases (Microsoft Access) and create new ones as required
  • 8-10 years of total IT experience including applications support for both mainframe applications & open systems
  • Team management experience, for both onshore and offshore teams
  • Experience in Qlikeview, Xcelerate/TBMS, StreamServe, WAS, C++, Oracle PL/SQL, MS SQL, Java, Apache Tomcat, AIX, Linux, COBOL2, CICS, EasytrievePlus, JCL, DB2, VSAM will be a plus
  • Diploma/degree holder in Computing or related disciplines
4

Operations Support Lead Job Description

Job Description Example
Our growing company is looking to fill the role of operations support lead. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations support lead
  • Serves as the first point of escalation for problems and special requests
  • Provides ongoing subject matter expertise and process and procedures support
  • Supports Training inside and outside the classroom as subject matter expert, in role plays, and other exercises
  • Dispositions work to CSRs based on special instructions and provides approvals where necessary
  • Maintain active communication with Co Task Managers to streamline cross team work incident ticket re-assignments, ticket issues, service requests, and ISSO data integrity
  • Assist supervisors with daily operation of call center to include the development, analyses and implementation of training, and reward/recognition programs
  • Share continual responsibility for deciding how to manage the employees ensuring calls are handled efficiently and effectively
  • Work closely with the Technology, Logistics, Marketing, Buying and Merchandising and Delivery Solution Teams to ensure that systems are up and working, orders go out correctly and are delivered on time
  • Place furniture and equipment onto assistive equipment (hand truck, forklift, ) and transfer to moving van, truck or within building
  • Deliver, set-up and break-down tables, chairs, stages, for use in campus events
Qualifications for operations support lead
  • A minimum of a Bachelor’s Degree is required, preferably in a scientific or health-related discipline
  • Possess good knowledge of Windows 7 Administration
  • Able to multi-task, resourceful and work under pressure and demand from traders
  • Sense of ownership and initiative
  • Experience in trading floors application support and/or market data is a must
  • Knowledge in scripting, PowerShell or VBA is a plus
5

Operations Support Lead Job Description

Job Description Example
Our company is looking to fill the role of operations support lead. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support lead
  • Be the front door to the organisation for all operational DACE needs
  • Developing a great relationship with D&T (IT), associated 3rd Parties, peers within DACE and the end user community
  • Being focussed on providing a great service and providing value add SME
  • Managing a complex mix of work within tight timescales and budgets in an agile way that ensures maximising our value opportunity
  • Be seen to be the ‘can-do’ enabler and SME for the user community, understanding and delivering their training needs
  • Be a subject matter expert for a selection of DACE capabilities across traditional, open source and cloud based environments
  • Develop and utilise your existing network outside and/or within the organisation to share, learn, develop new and enhance existing capabilities
  • Host site audits of Third Party group from internal auditors outside regulatory authorities
  • Negotiates and exchanges information with all levels of management
  • Create quality and peer review checklists
Qualifications for operations support lead
  • Knowledge of post-trade functions such as Confirms, Settlements, Custody, Corporate Actions, Books & Records etc is preferred
  • Strong service orientation in taking ownership, accountability and follow up
  • Ability to identify the system support efficiencies and propose solutions
  • Familiarity with distributed technologies - C, C++, Sybase, UDB, JAVA, messaging architectures
  • Excellent communication skills are also required as there will be a large exposure to business users and technology management across the globe
  • B.E., MCA (or equivalent) or higher, Computer Science major is preferred

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