Infrastructure Service Support Lead Job Description

Infrastructure Service Support Lead Job Description

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Infrastructure service support lead provides management and governance of corporate data through the use of master data management, data cleansing, data quality, metadata management, data modeling and data security tools and methodologies;.

Infrastructure Service Support Lead Duties & Responsibilities

To write an effective infrastructure service support lead job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure service support lead job description templates that you can modify and use.

Sample responsibilities for this position include:

Review and analyze incident data and BPI metrics to determine themes, or trends
Participate in or initiate change review meetings with your assigned LOB, channel or technology area
Leverage reporting to initiate and socialize opportunities for improvements
Assure the integrity of data, including data extraction, manipulation, and analysis and reporting
Manage and drive corporate and LOB initiatives related to infrastructure
Proactively generate ideas for improvement in reporting new ways of looking at information
Ensure conformance to firm-wide problem management practices providing feedback on improvements to firm-wide processes
Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions
Impact identification
Management communication

Infrastructure Service Support Lead Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Infrastructure Service Support Lead

Typically a job would require a certain level of education.

Employers hiring for the infrastructure service support lead job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Business, Technical, Computer Science, Technology, Business/Management, Engineering, Management, Education, Computer Engineering

Skills for Infrastructure Service Support Lead

Desired skills for infrastructure service support lead include:

IT risk and control management
Project management basics
Storage
Applications and data
ITIL Framework
Outsourcing methodologies and operating models
V3 certification
Virtualization
Business applications
Data management tools and flow charting tools

Desired experience for infrastructure service support lead includes:

Excellent strong analytical, technical, communication and quantitative skills
Business case driven – ability to influence decision making through analysis
Experience with configuration management (i.e., release management, inventory management, migration, version control, change control)
5+ years of combined knowledge/experience with SAN/NAS and server operating systems with the ability to understand how they all interface with the data center environment
Work with engineers & OEM vendors onsite, troubleshooting equipment with clients, working with contractors as to configuration, rack & stack equipment’s
Create and maintain documentation for supported systems, including architecture diagrams, technical specifications

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