Technical Infrastructure Job Description

Technical Infrastructure Job Description

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Technical infrastructure provides analysis, design, development, testing and ongoing support for the client area application systems in an environment of diverse development platforms, computing environments, software, hardware, technology, tools, etc.

Technical Infrastructure Duties & Responsibilities

To write an effective technical infrastructure job description, begin by listing detailed duties, responsibilities and expectations. We have included technical infrastructure job description templates that you can modify and use.

Sample responsibilities for this position include:

Interacts with all levels of the organization, including senior members of the IT organization external vendors
Partners with key stakeholders to identify project inter-dependencies that may influence program success
Develops architecture, leads design and integration to support large-scale enterprise initiatives
Responsible for leading and overseeing the transition from traditional computing solutions to cloud services
Responsible for ensuring the ongoing transition of operational/transactional processes and procedures to Global Services (1st & 2nd level)
Lead the adoption and delivery of automation to stream line and improve services for the business
Leading the IT Infrastructure Services team, a distributed team of experienced technical staff based globally
Ensuring that projects are delivered to budget and time
Provides leadership, mentoring, direction, and technical guidance to technical staff
Manages overall project production and execution for Water Infrastructure services, ensuring adequate resourcing, proper technical execution, and adherence to QA/QC procedures

Technical Infrastructure Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technical Infrastructure

List any licenses or certifications required by the position: ITIL, PMP, V3, MTLS, CCA, MCSE, SSL, LAMP, CND, CCNP

Education for Technical Infrastructure

Typically a job would require a certain level of education.

Employers hiring for the technical infrastructure job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Business, Information Technology, Technology, Education, Management, Project Management, Information Systems

Skills for Technical Infrastructure

Desired skills for technical infrastructure include:

Testing
Logic diagrams
Caterpillar policies and procedures
General understanding of Caterpillar’s organization
Debugging
Documentation standards
Computing hardware and software
Current deployment processes and tools
File design
Program design and specification development

Desired experience for technical infrastructure includes:

At least 10 years of IT Industry experience focusing on Systems Architecture, Application Design, Administration and Support
At least 1 year experience with Resiliency designs like Active-Active, Active-Passive for mission critical applications
At least 1 year experience with Disaster Recovery plans and BCP practices
Finance Industry experience and some direct exposure to Finance applications/Systems would be a huge plus
Excellent verbal and written communications, analytical, problem-solving and process management skills
Strong interpersonal skills and ability to establish and maintain effective partnerships across multiple groups

Technical Infrastructure Examples

1

Technical Infrastructure Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technical infrastructure. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical infrastructure
  • Coordinates and ensures timely delivery of physical infrastructure buildouts by local contractors and corporate system launches by internal IT teams
  • Identifies needed resources for projects
  • May directly oversee employees assigned to manage specific projects that have a distinct beginning and end
  • Takes ownership for the project process, project deliverables and communication frameworks including administration of project collaboration tools and document repositories
  • Provides lifecycle process expertise and works directly with project sponsors and key stakeholders on the applicable deliverables
  • Facilitate the definition, management and negotiation of project scope and scope change controls between the project team and key business stakeholders for assigned projects
  • Works directly with the Product Owner/Proxy for backlog management and prioritization for Scrum teams
  • Tracks and resolves project issues/impediments and team conflicts
  • Maintain Project Management skills in alignment with industry standards
  • Manage delivery of programs from inception to release
Qualifications for technical infrastructure
  • Use of project management tools and methodologies (agile, iterative, waterfall)
  • A minimum of 8 years’ engineering building and operating IT infrastructure for a significant (200+ developers) department or organization
  • Experience in the deployment and administration of MicroStrategy in a large scale environment +1000 users
  • Experience in the deployment and administration of the SAS analytical tool suite
  • Experience in the deployment and administration of Tableau
  • Provides critical input and analysis into detailed project planning in support of the BI tools suites
2

Technical Infrastructure Job Description

Job Description Example
Our company is searching for experienced candidates for the position of technical infrastructure. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical infrastructure
  • Help define the vision and roadmap for all infrastructure teams, establish project plans, and help teams exceed their goals
  • Remove roadblocks, increase developer velocity, and speed up releases and launches
  • Collaborate effectively with engineers technical and product leadership to set project priorities and build realistic schedules
  • Challenge proposals where necessary and build consensus
  • Technical Project Management for initiatives specific to the Networks & Telecom function
  • Partner with IT Stakeholders, Business Partners, and Vendors to develop project summaries, requirements, tasks, release plan, and issues log
  • Develop simple, high impact solutions to improve our project and service delivery model through high levels of creativity and expertise
  • Manage Service Delivery process re-engineering efforts cross functionally
  • Manage infrastructure technology risk profiles by product
  • Work with IT Operations team and Network & Telecom Operations Managers to build Service Delivery metrics, KB articles in ServiceNow
Qualifications for technical infrastructure
  • Provide support to the business user community by resolving end user questions/issues related to the tools under BI management
  • Effectively monitor and take action when necessary to resolve issues in the BI tools environment
  • Provide regular monitoring and reporting of BI tools usage
  • Deep knowledge of software development processes and Agile software development methodologies
  • Drive team to fill gaps between product management requirements, design and developer technical requirements
  • Drive and follow Organization processes and policies
3

Technical Infrastructure Job Description

Job Description Example
Our growing company is looking for a technical infrastructure. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical infrastructure
  • Leverage project team resources to provide level of effort estimates
  • Create and manage overall project plan
  • Define and manage to critical success factors
  • Develop and monitor project budget versus actual expenses
  • Draft and manage Business Cases
  • Change Management - Manage project changes to schedule, budget, and scope through change control process
  • Defining the scope and requirements for all projects
  • Displaying high-level end-to-end business comprehension in topics such as legal agreements, financial activities, sales negotiation strategy, organizational structure and business/technical process
  • Identifying areas of improvement that help scale the group, implement best practices, and improve our methodology to deliver high quality infrastructure service
  • Coordination with Engineering Departments and further implementation of corrective maintenance documentation, Repair Procedures
Qualifications for technical infrastructure
  • In-depth understanding of core Internet technologies (SMTP, DNS, TCP/IP)
  • Ability to communicate at all levels using different forms of communication as appropriate
  • Mobile – may be required to travel to other CMSS & client offices
  • Pro-Actively shares knowledge & fosters a sharing environment with development teams
  • Natural disposition to learn
  • Sound experience of development projects using Microsoft Development Tools
4

Technical Infrastructure Job Description

Job Description Example
Our growing company is hiring for a technical infrastructure. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical infrastructure
  • Participate and contribute to developing Infrastructure strategy through Product Owner forums, where roadmaps and strategy are set
  • Supporting and being the driving force for proposals for digital initiatives at company level (Cloud Services, Virtual & Augmented Reality)
  • Manage various IT projects and provide leadership for, and coordination of, project formation using Project Management Methodology
  • Develop a deep understanding of projects within the program portfolio, manage assigned projects with a clear understanding of business and IT context, and develop an understanding of cross-functional technical and business dependencies
  • Monitor results/satisfaction to ensure projects meet expectations and schedules
  • Work closely with executives or other stakeholders/participants/partners to ensure all needs/issues are tracked and communicated
  • Act as liaison between the lines of business and the ETI team
  • Provide a ‘storefront’ interface/liaison for each CIB major business unit for the purpose of both technical & business oversight of ETI work requests and proposals
  • Provide a single lead contact for each CIB major business unit to ensure front-office business strategy and application roadmaps are understood & translated into ETI service delivery
  • Perform technical project management duties for transactional (ie short duration, low complexity) & non-transactional (ie longer duration, higher cost/complexity) efforts
Qualifications for technical infrastructure
  • Experience SDLC and building infrastructure as code
  • Comprehensive knowledge of VMware environment - vCenter, ESXi, and vROPs
  • Server environment instrumentation (VMWare, host, servers)
  • Windows System Center – SCCM and SCOM
  • Experience with Service Now automation and vCenter integration
  • Senior level experience engineering, designing, and building virtual environments and infrastructure
5

Technical Infrastructure Job Description

Job Description Example
Our growing company is looking to fill the role of technical infrastructure. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical infrastructure
  • Partner with Finance to ensure GTI and third party expenses are in line with expectations
  • Liaise with third party vendors, ‘subcontracted’ to ETI, for infrastructure deliverables as appropriate
  • Ensure internal ETI staff are in sync with business strategy and development roadmaps and are interacting & delivering service in an “Agile” manner
  • Staff to allow multiple concurrent work requests for each LOB in each region, with appropriate backup personnel to ensure gapless coverage 5 days/week
  • Provide weekly JIRA updates & status reports and host weekly interactive reviews with CIB stakeholders & technical partners on a weekly basis, for all requests in the active book of work
  • Manage and maintain a lightweight service interface that provides a ‘fire & forget’ portal for CIB demand, facilitates prioritization and tracking, and provides a direct link to fulfillment dispatch via ETI delivery silos
  • First Point of Customer's Technical Escalation
  • Participate and Lead in Knowledge Transfer for transitions
  • Monitor and work to enhance Customer Satisfaction
  • Enhance team competence through Tech Talk, Identify needs and resources for Internal Technical Training and organize them
Qualifications for technical infrastructure
  • Experience and/or training related to Architecture & Service Delivery Frameworks (TOGAF, eTOM, ITIL, CoBiT, ) and process improvements
  • 5-10 years’ experience on virtual technologies
  • Enterprise level support with a proven track record of enterprise grade engineering solutions
  • VMWare virtualization technologies, VSphere, Vcenter, NSX, VDI, and VSan
  • Other virtualization technologies such as KVM and Hyper V
  • Hybrid cloud and cloud experience a plus

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