Infrastructure Technical Analyst Job Description
Infrastructure technical analyst
provides thought leadership across many aspects of our public and private cloud infrastructure in current and emerging technologies.
Infrastructure Technical Analyst Duties & Responsibilities
To write an effective infrastructure technical analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure technical analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop documentation for best practices for Linux Operating Systems, server infrastructure, virtualization, and cloud computing
Completion of post-secondary education in 2014 or 2015 with a major in
Experience with various design techniques
Knowledge of Risk Assessment & Quantification methodologies
Knowledge of name resolution technologys (DNS, WINS, DHCP)
Knowledge of Group Policy (GPO, GPP)
Knowledge of IT Standards, Methodologies, CMM
Develop and maintain documentation for disaster recovery plans, processes, coordination
IP address allocation, configuring routers and switches, assisting with VOIP implementations
Hands on work with Cisco IOS, NX-OS and other enterprise tools
Infrastructure Technical Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Technical Analyst
List any licenses or certifications required by the position: ITIL, V3, CCNA, CTS, CISCO, MTLS, SSL, IPC, SCCM, HPCA
Education for Infrastructure Technical Analyst
Typically a job would require a certain level of education.
Employers hiring for the infrastructure technical analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Technical, Computer, Business, Education, Information Technology, Management, Networking, Information Systems
Skills for Infrastructure Technical Analyst
Desired skills for infrastructure technical analyst include:
Aspects of the organization
Business and information systems
Active Directory
Added bonus
Best practices
Cloud services
Common security standards and SOX requirements
Core infrastructure technologies
Disaster Recovery terminologies
Emerging technologies
Desired experience for infrastructure technical analyst includes:
Duties would also include working with telecommunications vendors across North America on change activities and implementations to the environment
Review & approve Network solutions and coordinate implementation with Infrastructure teams
Participate in the evaluation of 3rd party vendors and software due diligence exercises
Arranging OS and DB patching
Assisting in planning and co-ordination of infrastructure stability programs (resolving high uptimes )
Assist in maintaining refresh project portfolio and assist with resource demand (resource estimates, forecasting)
Infrastructure Technical Analyst Examples
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Infrastructure Technical Analyst Job Description
Job Description Example
Our company is growing rapidly and is hiring for an infrastructure technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technical analyst
- An excellent communicator (written and verbal skills)
- Able to demonstrate a strong sense of integrity due to the nature of the role
- Able to provide high quality accurate results
- The candidate will play a key role in communicating between the customer community and the CloudPC Team
- Consult with stakeholders to understand business problems and translating them into functional and non-functional requirements
- The candidate will be able to dissect high-level information into details and communicate those details in a manner understood by relevant audiences
- Act as a stakeholder escalation point
- Ensure business process are followed, without holding back project progress
- Create and manage detailed documentation of business use cases
- Initiate and manage regular stakeholder reviews
Qualifications for infrastructure technical analyst
- Be clear on, and manage customer expectations
- Clearly communicate issues or problems to the Service Manager and/or the CloudPC team in a timely manner
- Infrastructure Technical Analysis, Design and Consulting
- Demonstrated solid knowledge of systems development life cycle
- Problem solving strengths – ability to deal effectively with problems or questions posed by our clients – sometimes this will involve understanding their systems and processes our suppliers and data in order to find solutions
- Knowledge of Microsoft Office suite of products, Adobe Acrobat, virus software, and VPN technologies hardware and Windows OS
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Infrastructure Technical Analyst Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of infrastructure technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technical analyst
- Collects and analyses data (evidence, test results, performance data, issue reports, financial, ) in order to identify and correct underlying issues or escalate the problem to the relevant team
- Determines sufficiency of controls, processes and workflow
- Work with IT and business teams to identify technology solutions and strategies to achieve business results
- Responsible for Cloud computing engineering and subject matter expertise for collaboration with other SME’s to design the end-to-end technology stack for the next generation cloud computing environments
- Gather and analyze business functional requirements, translate them into respective technical specifications and further map to possible implementation options
- Improve infrastructure flexibility, usability and scalability wit cost effective solutions for Unix and Linux server virtual server environments through operating system and server performance improvements, consolidation, virtualization, performance, tuning and resource management
- Cloud strategy, design, architecture, engineering, and support for global datacenter and application services
- Research and development of emerging virtualization technology, tools, and capabilities
- Provide deep subject matter expertise in cloud virtual server technology, Unix and Linux Operating Systems to resolve technical issues, consulting, and hands-on client project support
- Provide Operational Linux/Unix support and participate in ad hoc projects as part of future Linux Roadmap initiatives
Qualifications for infrastructure technical analyst
- Provide 3rd level support for Critical outages
- Off-hours support required when necessary in the event of a critical outage or disaster
- Manage and guide our offshore Unix support team in the TRU standard processes
- Good knowledge of VMWare, HP, Dell, IBM, Cisco, EMC, VCE, Dell Systems and other major vendors of infrastructure technology
- In depth knowledge of public cloud providers AWS, and other major vendors of public cloud
- An advanced degree or training in the area of AWS architect is preferred
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Infrastructure Technical Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of infrastructure technical analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure technical analyst
- Working closely with Plant and IT management, central ICT support, plant floor personnel and supplier partners, providing production support and overseeing day to day operations ensuring SLA's / KPI's are met
- Ensuring IT priorities related to application sun-downing, improvements and CPU reduction are completed - providing production support (respond and resolve tickets, scheduling changes)
- Providing optimization (improves system performance, reduce downtime, reduce costs and risk- software/ hardware maintenance (validate applications after software / hardware maintenance, providing remediation when required, impact analysis for existing applications)
- Cyclical activities (model year, year-end, plant initialization/launch, change over, disaster recovery testing and associated documentation
- Managing Stamping plant ticket groups (pending / backlog) and application monitoring, which includes setting up of application monitors, perform daily health checks, review logs for errors
- This position will provide core technology planning & design in support of the overall Leadership strategy related to Telesales call routing, call reporting, and the broader Workforce Management team
- This position will manage these technologies for basic troubleshooting, monitoring, reporting, and optimization of these tools
- Yearly Planning and Project Management provides the work plan for the given day, week, month or year
- Communication Management reflects the engagement of business stakeholders
- Modeling activities are a core function of planning
Qualifications for infrastructure technical analyst
- AWS Application services
- Advanced knowledge of Red Hat RHEL 7.x and 6.x including administration, programming languages such as Perl, Json, Python, Bash, C, Bourne shell, disk administration using LVM
- Linux performance, tuning, troubleshooting, provisioning, patch management, Red Hat Satellite
- Automation and Orchestration tools such as Red Hat Satellite, RHEV, VMware vCenter, OEM, Puppet, Chef, Ansibl, BMC Blade Logic, etc
- Good knowledge of SAN technology
- 5+ years’ experience of infrastructure experience with 2+ yrs
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Infrastructure Technical Analyst Job Description
Job Description Example
Our company is looking for an infrastructure technical analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for infrastructure technical analyst
- Participate in documenting specific technical requirements for voice and data networks and related equipment and services, including LAN/WAN, wireless/cellular, network-based security services, and other network technologies, as assigned
- Perform research on technical topics as input to analysis and decisions
- Participate in confirming use of existing infrastructure to meet requirements or work with Technical Architecture Services to identify needs for new types of infrastructure or services
- Assist in preparing specifications for infrastructure and network components, where appropriate
- Participate in research and evaluation of product and service alternatives for topics assigned using appropriate methodology and document recommendations
- Participate in problem diagnosis and resolution on a timely basis
- Participate in the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions
- Maintain assigned I/S records, including asset and configuration management records
- Participate in managing life cycle support (maintenance, relocation, decommissioning and disposal) of assigned infrastructure devices
- Participate in technology recovery and departmental emergency management planning, rehearsals and execution when assigned
Qualifications for infrastructure technical analyst
- Previous experience working and leading a cross functional team environment and being the site SME on any given application
- Good understanding of Drive IT and related processes
- Strong understanding of Stamping systems and related Stamping operation processes (recipes/part numbers, opening/closing Work Orders, ASRS, Label scans/prints), a PLUS
- Ability to interact with business partners and manage vendor interactions
- Leveraging the Service Now application as the core toolset to integrate asset related data from multiple heterogeneous sources
- This position will support analytical reporting, structured and/or ad hoc queries required to support technical assets and annual depreciation expense
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Infrastructure Technical Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of infrastructure technical analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technical analyst
- Participate in turnover of tested application or infrastructure items and related documentation for production use
- Communicate with and participate effectively in project teams, work groups, support groups, business areas and with suppliers, as appropriate, keeping team and project leaders informed on progress and problems
- Plan individual work to achieve expected scope, schedule and deliverables
- Participate with Application Services, project managers, and support group personnel and/or business areas in capturing technical requirements (including performance and capacity) for topics assigned (hardware, databases, end user devices, security, backup, retention and recovery, application integration, other) and analyze alternatives using Company methodology (cost/benefit, risk)
- Document specific technical requirements for voice and data networks and related equipment and services, including LAN/WAN, wireless/cellular, network-based security and services, and
- Other network technologies, as assigned
- Assist in developing and maintaining capacity plans for assigned infrastructure components (processors, storage, network, other)
- Prepare specifications for infrastructure and network components when appropriate
- Research and evaluate product and service alternatives for topics assigned using appropriate methodology and document recommendations
- Maintain assigned I/S records, including asset and configuration management records and government licensing and circuit/service records, as assigned
Qualifications for infrastructure technical analyst
- 2+ years Business Analyst (Developing Technical requirements)
- 2+ years experience working in a contact center operations or support role required
- 2+ years experience forecasting or planning in a workforce management contact software (IEX, eWFM, Blue Pumpkin, , or created software) is required
- 3+ years experience with Microsoft Office (e.g., Word, Excel, Access, PowerPoint) and familiarity with Windows NT is required
- 1+ years experience in development and delivery of technical reports within Excel and Access required
- Experience with telecom and routing hardware/software (e.g., PBX, ACD, IVR, ICM [AKA GEOTEL]) is preferred