Infrastructure Analyst Job Description
Infrastructure analyst
provides strategic direction on the use of Active Directory in the environment and drive global standardization of Active Directory and integration into applications and other infrastructure platforms.
Infrastructure Analyst Duties & Responsibilities
To write an effective infrastructure analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Assist in the testing of controls and the remediation of any deficiencies identified
Manage the development, implementation and training of Standard Operating Procedures (SOP)
Provide reporting solutions for the Infrastructure & Architecture Leadership team to analyze, comprehend, and communicate the drivers of the department’s performance
Deliver a portfolio of reports and dashboards that provides insight into People, Process and Technology and underscores the departments strategies
Establish review sessions for the Management and Leadership on interpreting metrics, requesting and running reports
Develop innovative data visualization approaches to address complex problems and solutions
Conduct complex requirements by defining the business problems, data and visualization needs
Prototype interactive data visualizations to create exploratory views
Design and manage KPI’s and KRI’s
Design and manage complex datasets and conduct data quality reviews
Infrastructure Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Analyst
List any licenses or certifications required by the position: CCNA, ITIL, IPC, CISSP, MSSQL, SSL, CISM, MFT, SANS, CISA
Education for Infrastructure Analyst
Typically a job would require a certain level of education.
Employers hiring for the infrastructure analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Information Technology, Education, Technical, Technology, Business, Information Systems, Finance, Accounting
Skills for Infrastructure Analyst
Desired skills for infrastructure analyst include:
Relevant industry standard toolsets and processes to drive up customer service within an IT environment
Windows infrastructure
DNS
Databases
Products
SQL
Platforms/operating systems to develop and support data
TCP/IP
DHCP
Active Directory
Desired experience for infrastructure analyst includes:
Must be RedHat or Solaris Certified
Will need good written communication skills while managing the team mailbox & responding to customer queries
Will need good speaking skills while representing the team in various MIH calls & other technical discussions
Good Knowledge of Backup toolset (TSM, Backup Exec, Arc serve)
Experience of Microsoft server and desktop support technologies
Must be able to work independently and prioritize workload to complete tasks on a timely basis
Infrastructure Analyst Examples
1
Infrastructure Analyst Job Description
Job Description Example
Our company is searching for experienced candidates for the position of infrastructure analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for infrastructure analyst
- Dataware Services
- Drive reduction in complexity and standardisation of the Middleware Messaging estate
- Meet regularly with, and present recommendations/written summaries to Portfolio Managers
- Work with key technology partners to identify solutions to their reporting needs, develop new reports or modify existing reports
- Work with operational reporting team and business partners to automate or simplify existing processes, and to remove any manual steps from report generation and delivery
- Work with Data Warehouse SMEs to manage the development of new report subject areas as needed
- Implements and enforces data definitions, standards and procedures relating to logical design
- Leads data design efforts and assists software engineers in data source discovery, data modeling, metadata capture and normalization techniques
- Incrementally develop conceptual, logical and physical data models for new database objects
- Developing support and control scripts for internal use only
Qualifications for infrastructure analyst
- Familiarity with SDLC and USDM/RUP/AGILE
- Experience with RDBMS and data warehousing Teradata, Oracle, DB2
- Analytics and BI experience
- Minimum of 3 years experience working with IT-related projects and familiarity in data networking concepts is desired
- Minimum of 3 years in customer facing implementation or sales engineering roles in an IT infrastructure, outsourcing or managed services business
- Excellent interpersonal and communication skills (written and verbal) organizational skills are required
2
Infrastructure Analyst Job Description
Job Description Example
Our growing company is looking to fill the role of infrastructure analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure analyst
- Serves as a technical resource for multi-functional project teams
- Actively shares knowledge
- Performs root cause analysis which includes detailed analysis to assist in the effective implementation and integration of Information Technology (IT) infrastructure in support and alignment of business processes
- Works on systems/projects with relatively large number or interrelated processes and/or unclear relationships to other processes of moderate complexity
- Manages elements of the current infrastructure to ensure high availability and optimal performance in an integrated environment
- Makes complex changes to existing processes, with minimal supervision
- This may include changes to highly complex or interrelated processes
- Responsible for coordinating and communicating changes to multiple functional, business, and suppliers
- Requires broad contacts with multiple functional and business partners on tactical issues and limited contact for planning issues
- Expanded contact with suppliers on the management and monitoring of the Service Level Agreements for infrastructure services
Qualifications for infrastructure analyst
- Advanced Proficiency with multiple platforms such as Windows XP, Mac OS’s (Maverick, Yosemite), Windows 8
- Proficiency in Microsoft Office tools, including Outlook, Word, Excel, Access, PowerPoint is required and MS Project is recommended
- Bachelor’s degree in Analytics, Data Science, Engineering, Math or related technical field
- Minimum of 2 years hands on experience with Tableau Desktop - design and development of BI reports, dashboards, story boards, and creating complex formulas and calculations
- Minimum 2 years of relevant work experience in technology with an understanding of the components within an IT infrastructure landscape
- Experience with delivery methods such as Agile development
3
Infrastructure Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of infrastructure analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for infrastructure analyst
- Works with users and management to install infrastructure software to establish and maintain the integrity of the software products life cycle
- Under limited supervision, oversees the support, purchase, and installation, of network communications for customers, including LANs and/or WANs
- Responsible for the design and implementation of Microsoft SCCM (System Center
- Analyze and improve processes and reports, fact book, run book, service management, , to describe the state of the IT Infrastructure landscape and performance
- Minimum 2-3 years’ experience supporting desktop related applications
- Citrix & VDI support
- Support installed software and maintain functional operation for remotes, regional personnel and corporate employees credit unions
- Contact outside vendor for escalation when necessary
- Provide technical support for network connectivity, both hard-wired and wireless
- Design, develop and improve automation and tools for systems management, including development of scripts for the company’s full automated environment with Opscode Chef
Qualifications for infrastructure analyst
- Understanding of data modeling and ability to work with data from multiple sources
- 3-5 years of experience supporting Microsoft client operating systems
- Liaise with other support teams to address the internal support team’s issues share and adopt best practices being followed
- Identify the areas within midrange where manual activities are happening via projects and drive the initiative to automate them
- Strong customer-service orientation with excellent oral and written communication skill as this is a user facing role
- Ensure the acquisition of relevant 3rd party MI is measured, on track and represents the view of internal teams
4
Infrastructure Analyst Job Description
Job Description Example
Our growing company is looking for an infrastructure analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for infrastructure analyst
- Investigate faults relating to computer applications and their configuration, identify and implement appropriate solutions
- Demonstrate and deliver excellent service to all business partners (internal customers) at all times
- This includes patching and first-line telephony responsibilities
- Maintain a central library for the applications for which the TSS group is responsible, including reference manuals, installation guides, etc
- Ticket (Incident, problem, task) management, includes logging and taking ownership, updating, closing tickets correctly, using the appropriate categories and escalating when appropriate
- Analysis of tickets, this includes proactively monitoring and investigating statistics, looking for trends and patterns to identify recurring problems to enable root cause analysis
- Liaise regularly with management, all technology support areas, the Service Desk and business partners in pursuit of best working practice for team and employee base
- When requested provide intelligent hands-on support for all areas of the Infrastructure Run organization
- Assign personnel to various operations and direct activities
- Provide 3rd level Verint data access support (issues with stored procedures, issues retrieving specific data, etc…)
Qualifications for infrastructure analyst
- The planning and implementation of all changes to the components of test and live messaging infrastructure, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure
- 2+ years of recent experience of data modeling and visualization on QlikView
- Experience in data modeling and administration experience advocating for data management principles and working in a team environment
- Experience in centralized WIFI management
- Must be proficient in Microsoft Excel & other productivity tools
- Must be well-organized and very detail oriented
5
Infrastructure Analyst Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of infrastructure analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure analyst
- Resolves reports of various infrastructure problems dealing with the mainframe, mid-range, distributed, web, and PC environments
- Assists with implementation and maintenance activities for computer system software and configurations
- Performs environment health checks as per the procedures and request provisioning
- Assists in coordinating changes to software configurations
- Designs, codes, and implements infrastructure software
- Aids the middleware team in providing on-site and on-call support through analysis and research
- Communicates both formally and informally with customers and end users
- Provide local and remote desktop support for three Orlando locations ensuring deliverables are met
- Participate in team functions and projects
- Leads the planning, implementation and maintenance of Windows Server infrastructure that performs to defined business expectations
Qualifications for infrastructure analyst
- Proven ability to be a part of, build, manage and foster a team-oriented environment
- Ability to work under pressure and deliver result on time
- Solid understanding of Windows workstation and server operating systems
- Understanding of general voice (phone) systems
- Understanding of core collaboration technologies Microsoft Exchange and SharePoint
- Ability to quickly absorb and understand complex processes and systems