Infrastructure Technical Specialist Job Description
Infrastructure technical specialist
provides requirements for tools (e.g that enable performance data collection, used as input to dimensioning tools (pre-deploy) and scaling tools (post-deploy).
Infrastructure Technical Specialist Duties & Responsibilities
To write an effective infrastructure technical specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure technical specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Incident and problem investigation, including trouble-shooting to identify issue root cause or workarounds to restore the respective infrastructure and or applications to service within agreed SLA’s, including trouble-ticket analysis (review, update and closure) working alongside the other Client IT teams
Share technical and compete knowledge with Territory team members extended TSS community through best practice sharing
Work with external vendors to finalise technical requirements, options for infrastructure expansion and refresh
Generate technical documentation, client-specific best practice guises
Develop, maintain and present SDI Workshops in NA to progress deals
Work with sellers to flatten client technical concerns
Present deep dive topics at major Customer Conferences and Road Shows
The ITC (Platforms) will be required to work closely with the other Client IT teams to provide total Infrastructure solutions (covering servers, storage and networks) to meet business requirements within an agreed delivery timeframe SLA and then fully support and manage the solution within a similar operational support SLA
The Client IT Platforms will be provided on a 24x7 basis therefore out of hours activities for both delivery and support will be required including on-call cover
Liaise directly with the business throughout the request-delivery-support life-cycle acting as their technical interface and solution delivery owner
Infrastructure Technical Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Technical Specialist
List any licenses or certifications required by the position: ITIL, EMC, CTS, RHCE, MCSE, VCP6, MCSA, V3, MCITP, ISO
Education for Infrastructure Technical Specialist
Typically a job would require a certain level of education.
Employers hiring for the infrastructure technical specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Engineering, Business, Information Technology, Information Systems, Mathematics, Technology, Management
Skills for Infrastructure Technical Specialist
Desired skills for infrastructure technical specialist include:
Data protections tools would be positively leveraged: DLP
Service Management processes
UEBA
MQ-Series
TCP/IP
Technical operational processes used to deploy and change the technical infrastructure
Virtualisation technologies
AWS
Applications
ArcGIS
Desired experience for infrastructure technical specialist includes:
Demonstrates advanced knowledge of areas of systems technology
Degree in an IT discipline
Wellcome to candidate from all industry
Number of years’ experience is provided as a guideline for hiring managers and represents the amount of experience typically needed to be successful in this role
Having network knowledge would be an added advantage
Awareness of related policies and standards
Infrastructure Technical Specialist Examples
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Infrastructure Technical Specialist Job Description
Job Description Example
Our growing company is hiring for an infrastructure technical specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technical specialist
- Business request technical validation, solution design and creation of an implementation plan within a Statement of Works (SOW) including infrastructure component costs
- Raise RFC’s for delivery and operation changes and act as peer review and approver of delivery or operational changes raised by others
- Operational management and administration of the Client IT Infrastructure Platform’s including but not limited to the following tasks, backup and restore
- Patching and vulnerability protection of Infrastructure platforms, Pro-active capacity management and planning of Infrastructure platforms, Monitoring of Infrastructure platforms
- Pro-active approach to operational management, adopting Continuous Service Improvement practices to keep the Client IT platforms regularly updated and current
- Work alongside the Orchestration designer to ensure the server-build automation processes are quality checked, tested and signed off as operational
- Ownership and Management of the Operational “In-life” Server-Build Orchestration process to ensure automation processes are working as expected and manually building servers by exception if required
- Create, update and maintain Infrastructure “life-cycle” technical documentation
- Defines, plans, and designs innovative network, collaboration, and platform infrastructure solutions, including integrated financial analysis of technical alternatives across technology disciplines to meet business requirements and appropriate backup/redundancy requirements
- Leads efforts to define standards in specific areas of expertise
Qualifications for infrastructure technical specialist
- Works with vendors internally
- Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance
- Demonstrates basic understanding of Project Management concepts and ability to ask appropriate questions to adhere to policies and standards
- Demonstrates basic ability to apply methodologies and processes to all project work
- Basic ability to apply methodologies and processes to all project work
- Experience selling Cloud Solutions – Public, Private, Hybrid
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Infrastructure Technical Specialist Job Description
Job Description Example
Our growing company is hiring for an infrastructure technical specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technical specialist
- Participating in fourth level operational support teams
- Lead and participate in platform design, upgrade, architecture and road mapping activities, anticipate potential issues, troubleshoot, research and resolve issues and problems associated with server performance, capacity issues, and other Server-related issues
- Use of expert knowledge to resolve highly complex or escalated infrastructure problems
- Ability to provide account relationship & leadership to manage outsourced infrastructure and managed service teams
- Gather and develop an in-depth understanding of business requirements
- Extensive experience with gathering client requirements in order to make system design decisions
- Collaborate with various IT partners
- Participate in ITIL initiatives and processes
- Change Management – Document change implementation plans and execute the plans reviewed and approved by senior analysts
- Participate in an on-call rotation schedule for escalation issues
Qualifications for infrastructure technical specialist
- Experience selling Cloud Solutions – Familiar with Automation and Orchestration technologies and tools, DevOps, PaaS, Containers/Microservices spanning Multiple Cloud Operating Environments (VMware, OpenStack, Microsoft, Public Cloud) and other open source initiatives (OpenDaylight, CEPH / distributed storage SW, SNAP / cloud telemetry tools )
- At least 5 years experience in Technical Storage Hardware Sales
- Knowledge in all Windows server and desktop operating systems
- Strong UNIX capabilities (ability to navigate and administer UNIX systems)
- Strong knowledge of HP Storage (SAN) solutions – specifically 3Par, Lefthand, and P2000s
- Strong knowledge of relevant scripting languages such as VBS and PowerShell
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Infrastructure Technical Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of infrastructure technical specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure technical specialist
- Work closely with teams to set up core system applications in Windows, Active Directory, SNS and/or SQL
- Document installation of project engineering design Tools from vendors
- Administration of project engineering design Tools from vendors
- Assist the IS Technical Infrastructure Integration manager in collecting the requirements coming from project managers and defining the target architecture and the infrastructure components to be implemented
- Ensure the consistency of chosen infrastructure and respect of standards
- Get quotations and organize the provisioning of equipment if needed
- Coordinate the infrastructure implementation in conjunction with other infrastructure teams
- Participate in the development and maintenance of operational procedures and documentation
- Ensure the handover to operation teams when the solution is in production mode
- Provide third level of support for operational issues
Qualifications for infrastructure technical specialist
- Good working knowledge of AutoCAD Map 3D
- Basic understanding of reporting and analysis
- Storage/Memory and Networking Technical expertise is a plus
- In-depth knowledge of Trimble product line
- Client and customer focussed Technical Specialist and Subject Matter Expert (SME) for Servers, Storage and Networking components that provide the underlying infrastructure platforms that support the Client IT function
- Reporting to the ITC Client IT Manager, Client IT is directly responsible for the delivery of total infrastructure solutions as requested by the business and the subsequent operational management, support and administration of the platforms underpinning infrastructure
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Infrastructure Technical Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of infrastructure technical specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure technical specialist
- Maintain and promote technical standards and best practices for a better efficiency of server operations
- Study and propose new hosting infrastructure solutions when evolutions are needed
- Ensure evolution of existing infrastructure including life cycle management of hardware and maintenance contracts follow-up
- Establishes productive, professional relationships with key personnel in assigned partner accounts and geography
- Assists the Partner Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans.Qualifies sales opportunities with the Channel team in the terms of customer technical requirements, competition, decision making process and funding
- Stay current with latest developments in marketplace and competitor activities Takes responsibility for own self-development and makes progress
- The Client IT Technical Specialist will be required to work closely with other IT teams to provide total infrastructure solutions (covering servers, storage and networks) to meet business requirements with an agreed delivery timeframe SLA and then fully support and manage the solution with a similar operational support SLA
- Raise RFC’s for delivery and operational changes and act as peer review and approval of delivery or operational changes raised by others Operational management and administration of the Client IT infrastructure Platform’s including but not limited to the following tasks
- Ownership and engagement of the operational ‘In-Life’ server-build orchestration process to ensure automation processes are working as expected and manually building servers by exception if required
- Build data center technology components in line with client’s organizational priorities
Qualifications for infrastructure technical specialist
- Operational management, administration and support of Client IT Platforms against an SLA
- Minimum 2 years exclusive experience using Microsoft Hyper-V 2012r2 within an enterprise environment
- Strong Powershell scripting capability
- Proven experience of Netapp Storage (Clustered On-Tap), including capacity management and platform scaling
- Cisco UCS platform management
- Flexpod reference architecture experience
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Infrastructure Technical Specialist Job Description
Job Description Example
Our innovative and growing company is looking for an infrastructure technical specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure technical specialist
- Undertake testing efforts to ensure smooth delivery of project to meet client’s business needs
- Have a solid understanding of infrastructure designs to provide required support to solution architects
- Works with capacity management to ensure that the service providers have sufficient capacity to meet the required demand
- Reviews and validates all proposed technical system requirements within IT Infrastructure and SAP Basis to address complex business needs
- Develop, implement and maintain drilling programs to ensure job quality, safety, and cost
- Assist engineers to automate procedures to improve current drilling plans and to continually refine drilling operations to contain costs
- Assist engineers to analyze application of new technology
- Manage rig scheduling and well set-up process
- Help achieve production objectives by contributing and making recommendations to improve processes within the operations team
- Maintain a safe work environment by following standards and procedures
Qualifications for infrastructure technical specialist
- Cisco Data Centre Networking solutions (in particular Nexus)
- Microsoft Server Operating System administration (2008/2012R2)
- Familiarity with Microsoft AD/DNS/DHCP
- Experience with automated monitoring systems and technologies with a practical knowledge of MS SCOM
- Experience of Linux systems and in particular Redhat
- Support the planning and qualification of leads and create appropriate funnel for Infrastructure, Cloud, and Security Services in both existing & new accounts