Infrastructure Technician Job Description
Infrastructure technician
provides VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
Infrastructure Technician Duties & Responsibilities
To write an effective infrastructure technician job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Fire Officer responsibility 24 x 7 x 365
Centre Inspection Management checks
Health and Safety responsibilities – ensuring your work area is safe
Receive all incoming incidents, tasks, questions and other issues submitted via phone, email, walk-in, ticket, and enter into the standard IT tracking system
Meet goals for first call resolution, customer satisfaction, timeliness, ticket backlog
Perform comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, and other peripherals
Install and configure end user software (Office, LYNC)
Troubleshoot and install network and network peripherals (Wi-Fi, mifi)
Document all processes and procedures as needed and share findings with peers
Update physical assets within asset management tracking system
Infrastructure Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Infrastructure Technician
List any licenses or certifications required by the position: MFT, ITIL
Education for Infrastructure Technician
Typically a job would require a certain level of education.
Employers hiring for the infrastructure technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Technology, Computer Science, Engineering, Education, Associates, Information Technology, Information Systems, Management, Voice
Skills for Infrastructure Technician
Desired skills for infrastructure technician include:
ANSI
EIA/TIA
Local and National Electric Code
Microsoft Office
Voice systems
Excel
Outlook
MAC
COBOL
Networking devices
Desired experience for infrastructure technician includes:
International projects experience would be preferred
Understand the commonly used forms of contract and the implication to drawings produced on each project
Verifies that work carried out is correct
Help teach customers about self-help options and educate on better uses of existing IT as needed
Monitor ticket queue and invite customers based on ticketing info as needed
Perform customer service representative responsibilities as needed (customer intake)
Infrastructure Technician Examples
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Infrastructure Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of infrastructure technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technician
- Be the customer interface for all Monitoring related solutions
- Successfully lead a geographically dispersed installation team using project management skills
- Physically install shielded and unshielded Category 3, Category 5, Enhanced Category 5, Category 6 copper
- Provide Tier 2/3 support for internal Polycom VC Infrastructure
- Advanced knowledge of the configuration and operation of Polycom DMA, RMX, RPRM, RealConnect, VBP, and CSS
- Advanced knowledge of Lync 2013/ Skype for Business call flow
- Release management for patching / firmware upgrades
- Perform root cause analysis for call failures
- Possess deep knowledge of H.323 and SIP call flow patterns
- Deep knowledge of TCP/IP networks, routers, switches and firewalls
Qualifications for infrastructure technician
- Minimum two years experience in computer, networking, or electronic monitoring and control fields
- Working knowledge of computers regarding hardware, operating systems and applications (Including troubleshooting, installation and operation of Windows, Solaris, AIX, HP-UX, Linux, Novell and other required operating systems)
- LANs, WANS
- T1, modem, and other legacy communications systems
- Minimum two years equivalent industry experience in BAS / BMS systems / Electronic Monitoring systems
- Working knowledge of at least one leading building controls vendor
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Infrastructure Technician Job Description
Job Description Example
Our growing company is hiring for an infrastructure technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for infrastructure technician
- Ability to see and effort or improvement from design stage to completion
- Fulfill tier 3 hardware and software service requests and incident response
- Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials for client SLAs
- On-site support at client premises performing tasks such as hardware and network troubleshooting
- Physically install network assets
- Have general responsibilities, managing day to day IT support requests from all users within the business via the SPRINT helpdesk module
- Set up hardware and software, installing and configuring of PC hardware, Windows 7, Office 2010/365, Linux systems, VNC, Trend Anti Virus, Cisco and Noble phone system clients, configuring email clients & setting up printers
- Windows Active Directory and Exchange administration
- Be familiar with User administration, Add, Delete and Modify Users, Mailbox Management, Fault Fixing, Applying updates and patches
- Knowledge of Phone systems, Basic moves, adds and changes to the Cisco UCCE IPT system, including handset deployment and installation, software installation and configuration, and configuration of the call recording platform
Qualifications for infrastructure technician
- Excellent verbal communication skills, including the ability to present to customers and other key audiences
- Properly interact with all levels in the organization, and with the customer
- Conscientious, accurate, detail oriented, and self motivated
- Ability to work on a shift pattern
- Complete understanding of industry cable test procedures and equipment for a variety of different cabling systems (copper / fiber test equipment, Fluke DSX, DTX , Network Analyzer, VFL )
- Experience of troubleshooting fiber optic network cables (Using fiber tester, power meter)
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Infrastructure Technician Job Description
Job Description Example
Our company is hiring for an infrastructure technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for infrastructure technician
- Improve process and workflow within the Department and throughout the business
- PC Hardware assembly & maintenance
- PC Support experience
- Dialler and Telephony
- OS Scripting (bash/powershell)
- Assists in creation and implementation of standardized, repeatable, automated Infrastructure support processes to ensure availability, accuracy and timely completion of all projects and operations Break/Fix issues
- Follow corporate vision, mission and values in daily activities
- Assist in the collection of requirements and performing gap analysis of project requests as it relates to Infrastructure from the planning stages to implementation
- Ability to rack and stack/connect various IT hardware components and perform necessary cable management procedures with minimal supervision
- Configure network devices, servers, and storage devices with minimal direction/supervision
Qualifications for infrastructure technician
- Is receptive to constructive feedback
- Position is operations oriented, and may requires being on-call
- Fundamental understanding of computer networking technologies (protocols, physical connectivity)
- Experience supporting a large scale video infrastructure platform inclusive of Gatekeepers, MCUs, and Management tools
- 2+ years of experience in Unified Communications Support
- 2+ years’ experience designing / implementing A/V technology solutions
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Infrastructure Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of infrastructure technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure technician
- Document and track all IT Infrastructure hardware and costs during the deployment process
- Participate in the implementation and maintenance of asset disposition process including annual asset inventory
- Maintain and document all tickets and change requests submitted by internal and external customers
- Stay up-to-date on current and future Infrastructure technologies, capabilities and trends
- Actively seek out unreported IT related CEA non conformances and work to correct
- Work with sustainment teams to establish, maintain, and update the strategy (methodology, processes, standards, tools, services) used in implementing supply chain IT Infrastructure equipment for continuous improvement
- Create documentation for completed projects that can be used by support teams for future troubleshooting
- Provide level 2 support as needed for scanners and printers
- Strong end user support including virus removals, printing and connectivity issues and hard drive re-imaging and replacements
- Repair and maintenance function applicable to the maintenance department, responsible for maintaining of tracks, infrastructure and railway related sub-systems
Qualifications for infrastructure technician
- Industry Certifications from Polycom, Pexip, Acano, or Cisco
- At least 2 years of experience in A/V supportSearch Jobs US
- Background in higher-education is desirable, as are other industry-standard hardware/software certifications
- UNIX OS (primarily Linux)
- The vacancy is for a technical infrastructure specialist, providing 3rd line and SME support to Barclays File Transfer environment, primarily supporting connect direct and sterling file gateway technologies
- Work with other Application Hosting Tower Leads to ensure consistency, at all levels, across towers
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Infrastructure Technician Job Description
Job Description Example
Our growing company is looking for an infrastructure technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for infrastructure technician
- Enforce the guidelines provided in all policies and procedures
- Specific experience and knowledge of Infrastructure solutions to include cabinets, fiber, copper, and necessary NEC installation requirements
- Capable of working with a variety of vendors to implement the right solution
- Good problem management/resolution capability with hands-on ability and customer facing skills
- Ability to utilize various test equipment to certify fiber and copper installations
- Willingness to take on additional TELECOM responsibilities as directed by the Lead Technician
- Responsible for equipment installation and/or replacement as it relates to problem resolution, upgrades and maintenance
- Valid Australian C (manual) Class driver's licence
- Experience in support of IT systems and/or mining equipment
- Experience with troubleshooting/problem solving
Qualifications for infrastructure technician
- Familiar with as built technical drawings
- Technical background in the production of discipline-specific 2D/3D design documentation
- Proficiency in design and production, and integration of these using BIM technology
- Knowledge of standard CAD and BIM processes, standards and general approaches
- Manages multiple concurrent interdisciplinary projects and ability to work in a team
- Ability to work at heights, off of a ladder and in confined spaces, lift up to 40 pounds and move up to 50 pounds