Operations Support Analyst Job Description

Operations Support Analyst Job Description

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Operations support analyst provides setup and support of Jobsite WAN/LAN infrastructure; requires good understanding of Wi-Fi, switch and router deployment.

Operations Support Analyst Duties & Responsibilities

To write an effective operations support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included operations support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Assist with implementation of the DSU and DVP programs including being involved with ACS for any testing of applications and suitability around user allocation (DSU vs DVP)
Assist with oversight of the inventory management of all equipment
Provide first level IT support on field equipment per issued Remedy tickets
Co-ordinate offsite repairs of IT equipment including asset tracking and shipment to/from manufacturer
Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment
Providing onsite support for Peoria based Network team
Assist Facility SPM Super user as required
Utilize & Update the IT Remedy system for job tracking and monitoring
Provide support for facility Radios Equipment, Communication Monitors, and Power fleet
Provide support and/or participate in 6 Sigma Projects and RIW’s at a local and network level

Operations Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Operations Support Analyst

List any licenses or certifications required by the position: ITIL, JLPT, CET, SSL, SSH, SFTP, TCP/IP, II, IAT, AAP

Education for Operations Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the operations support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Business, Associates, Education, Engineering, Technical, Management, Management Information Systems, Finance, Mathematics

Skills for Operations Support Analyst

Desired skills for operations support analyst include:

Firewall
Internetworking and various LAN/WAN technologies
Router
Switch
Email applications and capabilities that are stored within them
Microsoft Office and similar applications
Social media platforms
Networking: specifically TCP and UDP
DNS
TCP/IP

Desired experience for operations support analyst includes:

Work with development teams to enhance and debug their applications within the web servers
Working knowledge of web servers
Programming knowledge/experience in Perl and Unix/Linux
Knowledge of software builds on Linux/Unix
Knowledge of Java application servers (ex JBoss, Weblogic) a plus
Provide bi-weekly professional services and development reporting

Operations Support Analyst Examples

1

Operations Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for an operations support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for operations support analyst
  • Requirement management and change control for process/area
  • Engagement in Business Models preparation
  • Oversee the administration and technical support of the ITSM (ServiceNow) tooling on behalf of the Agiliti Service delivery function
  • Review existing module operations and recommend improvements or new functionality as required
  • On-going management of the CMDB’s within ServiceNow, adding new clients as the business grows updating and maintaining the existing data
  • Analysis and documentation of relevant supporting business processes
  • Configure Service Management systems to manage alerts, incidents and problems and fulfil requests to change these settings
  • Design and delivery of training and documentation to end users
  • Manage and coordinate weekly management team meeting agenda and minutes, and assist in special projects, team events, and team recognition events/meetings
  • Gather, track, monitor, report and distribute data/information
Qualifications for operations support analyst
  • High-level solution understanding of services, networking, and products for telecommunications market
  • English and Polish language on advanced level
  • Strong ability to build relationships at the senior level internally and with the customer
  • Knowledge of databases, SQL, access, Excel
  • Experience in establishing and managing ServiceNow (or equivalent ITSM tools Facets, Remedy ) in line with industry best practice
  • Strong experience in leading enhancements and upgrades to ITSM tooling
2

Operations Support Analyst Job Description

Job Description Example
Our innovative and growing company is hiring for an operations support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations support analyst
  • Anticipate and respond to inquiries and opportunities through regular interface with Management Teams & National Office, researches requests and presents effective solutions
  • Impact recognition of clients impacted by workflow issues, escalate appropriately, decide to utilize workaround techniques to meet client SLA’s when required
  • Identify and escalate system issues to appropriate internal departments, including Senior Management and clients
  • Authority to notify clients of system processing issues and announcement of Business Continuity or Disaster Recovery operations
  • Verify encryption fingerprints/keys to validate integrity of data sender/receiver channels in order to establish secure data transport in observance and enforcement of company and client security policies (significant company liability)
  • Set-up and test communications with external parties inclusive of FTP, sFTP, SWIFT, MQ
  • Trouble shoot communications issues using internal application tools and technical diagnostic tools to identify latent issues
  • Decision-making authority when to forward issues to level 2 groups for further research
  • Query internal database to verify correct presentment of data, escalate identified issues to level 2 groups for mapping corrections or fixes
  • Observing client specific SLA’s, responsible for providing clients an accurate representation of data issues, resolution path, or further troubleshooting requirements-this information is used by clients to make business decisions, including trading and accounting (significant company liability)
Qualifications for operations support analyst
  • Provide SME and technical support and advice on the Agiliti Operations suite of tools infrastructure and application monitoring tools
  • BA/BS degree or local equivalent
  • Experience driving large cross-functional projects across different timezones
  • Proficiency in non-English languages
  • Has a basic understanding of application development, including analysis, solution design and implementation, testing, and debugging
  • Two year technology degree or equivalent
3

Operations Support Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of operations support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations support analyst
  • Authorized and responsible for the set-up of new client data workflows, ensuring data sent to correct client and follows the SSAE16 audited control processes (significant company liability)
  • Procedural workflow suggestion changes or issues to management subsequent policy recommendations
  • 1-5 years’ experience in the financial services industry, or data file transmission group preferred
  • Prior experience in the back office setting, settlements or accounting work supporting clients with custodians a plus
  • Experience in dealing with exception management with data analysis and reconciliation a plus
  • Young professional or fresh graduate in business / commerce with an accurate working style and process driven
  • Good understanding of Incoterms
  • Ability to be flexible and work to deadlines and under pressure
  • Monitor ACD queue statistics and call traffic
  • Monitor load balancing and facilitate changes to related network routing
Qualifications for operations support analyst
  • Candidate should be comfortable using tools like Notepad++ and Grep
  • Understanding of XML, CSV and other text formats
  • EDI and Healthcare background a plus
  • Knowledge of Jira or other ticketing system a plus
  • Use of an SFTP Server a plus
  • TSQL knowledge a plus
4

Operations Support Analyst Job Description

Job Description Example
Our innovative and growing company is looking for an operations support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations support analyst
  • Create and manage CCR schedules based on forecasted call volumes
  • Input and manage schedule exceptions
  • Make proactive recommendations using historical and real-time data
  • Distribute exception reports to operations contacts
  • Work with the Reporting Analyst to define (and possibly produce) reports for operations management
  • Maintain CCR records (shift preferences, vacation requests and balances)
  • Ensure timely and accurate report availability for Reporting Analyst
  • Must possess strong MS Excel and MS Word skills
  • Thinks globally but can understand the details
  • Analyzes, prepares and processes a variety of moderate to highly complex accounting transactions to analyze data and initiates identified procedures and related documentation to minimize possible profit leaks and provide training where necessary
Qualifications for operations support analyst
  • Demonstrated experience delivering results in an unstructured and fast paced environment
  • Bachelors in Supply Chain, Finance, Industrial Engineering or similar quantitative discipline
  • Strong oral and written communication skills, strong documentation skills to describe existing metrics (processes) and propose changes to data & process flow
  • Must have the aptitude and desire to learn new competencies and skills, and a creative approach to problem solving
  • Advanced knowledge of and experience with Business Intelligence (BI), analysis, and reporting tools such as - Microsoft Excel (advanced), SQL, PL SQL forms, Tableau
  • Adhere to all established company policies, procedures, as outlined
5

Operations Support Analyst Job Description

Job Description Example
Our company is hiring for an operations support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations support analyst
  • Performs audit?s of all inventory actions and associated documentation to ensure all documentation is complete for the financial action requested
  • Identifies, documents and tracks requests for missing audit documents to match to the appropriate identified transactions requested
  • Verifies submitted information against Parts Master to ensure correct costs of goods on products and accurately state gross profit when products are sold
  • Implements all financial corrections based on completed documentation and ensures that the appropriate financial controls documentation requirements are met according to Sarbanes-Oxley guidelines (SOX) and inventory accounting controls and executes order corrections
  • Submit and distribute LOI debits
  • Recommends process improvements within the team and to other teams within the supported businesses
  • Participates in special projects including preparing special reports
  • Coordinate resolution to IT outages until ownership can be identified and assigned
  • Serve as the mission operational interface with the Prime Contractor and tactical Warfighter
  • Study Knowledge Management
Qualifications for operations support analyst
  • For senior analyst positions, 6 years or more of experience are expected
  • Minimum 3 years of enterprise experience in data management and reporting applications, preferably with high tech companies
  • Bachelor's degree in Business, Management Information Systems/ Computer Science or equivalent experience and a minimum of 2 years of related experience
  • Collecting & storing VAT documentation
  • Manage effective communication with internal clients to ensure that the turnaround time for document presentation and task deadlines is maintained
  • Read understand and preparethe documents to be prepared as per the requirement of the Letters Of Credit

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