Inside Sales Support Job Description

Inside Sales Support Job Description

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Inside sales support provides support & end user training on Microsoft productivity tools (word, power point, excel, access), Develop & Support Share point team sites for different functions, and provide support & training on Outlook and other collaborative tools.

Inside Sales Support Duties & Responsibilities

To write an effective inside sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included inside sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

You will receive an attractive compensation package, including life assurance, income protection and critical illness
Proactively contact and interface with prospects, customers and Sales Partners with the goal of creating new leads, supporting sales initiatives, and ensuring customer satisfaction
Research, qualify, distribute, and ensure follow up on leads and opportunities
Collaborate with marketing, sales, service, and engineering to facilitate new programs, messages, campaigns, and offerings
Work with the Marketing Team to publish social media updates
Review SEO copy for inbound marketing strategies including but not limited to landing pages, capture pages, blog posts, social media, video, and email newsletters
Assist with inbound marketing tools including but not limited to HubSpot, Salesforce, WordPress, social media and Mailchimp
Penetrate targeted accounts and radiate sales from within assigned customer base
Establish trust and build strong business relationships within the assigned field team being served
Trusted partner and valued resource for all support needs and business activities for assigned sales team

Inside Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Inside Sales Support

Typically a job would require a certain level of education.

Employers hiring for the inside sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in General Education, Business, Education, Marketing, Engineering, Technical, Associates, Business/Administration, Technology, Communication

Skills for Inside Sales Support

Desired skills for inside sales support include:

Excel and Outlook
International and National Electrical Standards
Ability to write Macros
Adobe Professional
Excel and Access
Microsoft Excel
Microsoft Word
MS Office skills especially Word
Customer Management Systems
Customer support processes

Desired experience for inside sales support includes:

Proven time and account management and territory management skills, excellent verbal and written communication skills
An understanding of security solutions
Actively work to reduce sales team administrative time spend and convert it to increased selling time
Build "best in class" sales support infrastructure
Interfaces with Sales Leadership to identify support needs & trends that increase selling time
Knowledge of key systems (COF, Oracle, MOL, Smart Client, SMS, SalesForce.com)

Inside Sales Support Examples

1

Inside Sales Support Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of inside sales support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for inside sales support
  • With management guidance, proactively contacts and sells products, services, , and completes lead follow-up within assigned area of responsibility
  • Copy/update an existing quote with different quantities, products, ..and email/fax to the customer
  • Plan and coordinate events and meetings on and offsite, including preparation of meeting materials
  • Maintain email aliases, distribution lists and shared directories
  • Assist with management of departmental budget
  • May serve as onsite support person for Facilities/Building Management, including space management, security, and emergency contact maintenance
  • Coordinate and help with the logistics of Inside Sales recruitment activity and on-boarding
  • Following-up on warm leads generated through our online application system
  • Responding to customer calls (sooner rather than later)
  • Dedication to selling AFC and all of their product offerings
Qualifications for inside sales support
  • Ability to troubleshoot in depth service issues via phone
  • Anticipated Bachelor’s degree in Marketing or comparable discipline from a four-year college or university in the next 2 years is required
  • Advanced skills and experience working with Microsoft Office suite and with proficiency in database applications required
  • Effective verbal and written communication skills in English required
  • Ability to work after hours and on weekends, and sometimes on short notice required
  • Able to travel as needed required
2

Inside Sales Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of inside sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inside sales support
  • Enter inbound and outbound sales activities in Salesforce.com
  • Assist Sales Reps with territory management (provide sales reports, research discrepancies)
  • Promote collaboration between the St
  • Provide quality customer service and order support for Gale Contractor customer base
  • Process and review orders and requests and system generated acknowledgements and orders
  • In partnership with the Senior Recruiter, sources and screens candidates to prequalify them for interview dates
  • Schedule interviews and prepare all associated paperwork
  • Creating/maintaining user accounts, resetting passwords, creating groups
  • Funnel Support - the NAM ITB sales funnel requires consistent maintenance and follow-up to ensure opportunities progress successfully through the sales process and to support forecast accuracy
  • Quoting - The quoting process can have varying levels of complexity
Qualifications for inside sales support
  • Ability to work well with co-workers and other staff members in different departments
  • Ability to multi-task and take on anything given, detail oriented, capable of working under pressure
  • Ability to make quick and appropriate decisions that will benefit the company and our customers
  • Skill is using Essentus system, Business Objects, Microsoft Office and Google Applications preferred
  • Ability to learn new programs within a timely manner
  • Experience and ability to learn Business Software – CRM, ERP, Warranty Systems
3

Inside Sales Support Job Description

Job Description Example
Our company is looking to fill the role of inside sales support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inside sales support
  • The position is based in Houston, TX
  • Answer incoming calls and email from Account Executives, Inside Territory Owners and Inside Sales Reps
  • Creating custom product lists and quotes using Excel
  • Special orders tracking and follow up
  • Research products including price and availability
  • Attend weekly departmental meetings, training as required
  • Achieving a target of 10 meetings per month for the sales team
  • Generating leads by conducting thorough research of BCD prospects and the decision makers within them
  • Creating Sales Force opportunities and briefing the Sales Manager on the lead
  • Updating Sales Manager on pending Requests for Information (RFI's) and Requests for Proposals (RFP's)
Qualifications for inside sales support
  • Teamwork in a multilingual/cultural environment
  • Business acumen and high level of attention to detail and precision
  • Previous experience in customer / sales support is advantage
  • Fluent English (spoken and written), Good Spanish and Italian
  • At least 1-3 years of demonstrated excellence in a customer service role
  • Sound judgment and ability to make independent decisions within department protocols and appropriate level of authority
4

Inside Sales Support Job Description

Job Description Example
Our company is growing rapidly and is hiring for an inside sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for inside sales support
  • Must exercise judgment and diplomacy in dealing with customers and departments within company when gathering required data
  • Outbound calling and prospecting of new leads
  • Create new sales opportunities and renewals over the phone
  • Answers inbound customer telephone calls
  • Parts lookup for all Heavy Duty Division manufacturer product lines using both company business system tools and vendor-provided electronic tools
  • Highly skilled in handling and transacting business in accordance with company policies and guidelines, and with accuracy and timeliness to meet customer and company quality expectations
  • Committed to EXCELLENT COMMUNICATION with customers, vendors, and colleagues
  • Fields basic technical questions and re-routes within the organization to technical service specialists or elsewhere when necessary
  • Responds to or re-directs to outside sales staff requests for quotation that are received
  • Accurately converts a customer request into an active order and a computer-generated picking slip for the warehouse to complete
Qualifications for inside sales support
  • High School/GED is required, Bachelor or Associate Degree is preferred
  • Minimum 5 year experience in the HVAC field or in a technical sales support role is required
  • Must have excellent communication skills and interpersonal skills to interact effectively with diverse client group
  • Provide full reporting of case management activity to Sr
  • Ability to multi-task and take on anything given, capable of working under pressure, highly detail oriented and organized
  • 2+ years of recruiting experience either as a junior level recruiter or senior level/lead coordinator position in a busy Corporate HR environment
5

Inside Sales Support Job Description

Job Description Example
Our innovative and growing company is looking for an inside sales support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inside sales support
  • Coordinates with Purchasing and in some cases, works with the factory directly to handle procurement on out of stock and special order and factory direct shipments
  • Generates sales and sales leads via outbound phone calls as requested / assigned
  • Assists customers in use of direct electronic ordering tools available in company business system
  • Handle incoming calls from external and internal customers (Manufacturing, Customer Service, Service, Tech Support, Bid Specialist, Credit, NBD)
  • Established customers creating order entry, and learning quote build-ups
  • E-mail communication with all levels of organization and customers
  • Investigate and follow up on any order issues, inventory
  • Using Excel and SAP programs
  • Increase business unit profitability by qualifying incoming leads to determine if the opportunity warrants involvement from the commercial teams or whether it can be handled most cost effectively in house by the Customer Service team
  • Recognize and follow through on sales opportunities using a thorough product, application and customer understanding
Qualifications for inside sales support
  • Hands-on experience and thorough understanding of recruiting processes
  • Ability to meet high volume recruiting goals
  • Take initiative and thrive in a fast paced and ambiguous environment
  • Strong sourcing ability (within an ATS, Linked in, Twitter, social media networks, job boards ) and ability to source both passive and active candidates
  • This role is a temporary position
  • Previous experience in similar position (service center, sales support)

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