Inside Sales Representative Job Description

Inside Sales Representative Job Description

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Inside sales representative provides support and anchor with Inside Sales Manager, Sales Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers.

Inside Sales Representative Duties & Responsibilities

To write an effective inside sales representative job description, begin by listing detailed duties, responsibilities and expectations. We have included inside sales representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Effectively collaborate with the outside sales representatives and sales leadership to grow the current customer base with additional products/services through referrals and introductions
Present value proposition and close sales with clients signing contract via atlas and other technology over the phone and through the Internet
Tracks and identifies market competition pricing and services
Customer interface on existing accounts
Proactive selling on existing accounts
Maintaining regular contact with prospective and existing customers to keep them informed of new pricing structures, changes in service, credit account requirements and answer any questions they might have on quotes, product lines
Strive to analyze and fulfill the client's needs
Make contact with a minimum of 30 customers each day via telephone
Keep existing customers informed of new pricing structures, changes in service, answer questions on product lines, etc
Promote awareness to prospective customers through telephone calls, mailing and faxing of brochures and company literature

Inside Sales Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Inside Sales Representative

List any licenses or certifications required by the position: VSP, VTSP, AHSP, PTCB, IFIC, CSC, HVAC, STLE, HP

Education for Inside Sales Representative

Typically a job would require a certain level of education.

Employers hiring for the inside sales representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Business, Marketing, Education, Business/Administration, Associates, Science, General Education, Communication, Communications

Skills for Inside Sales Representative

Desired skills for inside sales representative include:

Excel
Word
Delivery schedules and staffing levels
Company’s production
Business administration
Product line and pricing
Services
Internet
MS Office Suite
Sales and marketing

Desired experience for inside sales representative includes:

Verified track record of over-achieving quota
Proficient with corporate productivity and presentation tools
A recognized financial planning oriented designation (CFP, RFP), or progress toward, preferred
Experience in sales and client account management is a must
Contact existing customers by phone to tell them about our amazing offering of new TLDs
Light troubleshooting of customer technical issues

Inside Sales Representative Examples

1

Inside Sales Representative Job Description

Job Description Example
Our growing company is looking to fill the role of inside sales representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inside sales representative
  • Order entry, invoicing, purchase order entry & receiving
  • Cash reconciliation, bank deposits
  • Answer phones, take messages, field customer inquiries
  • Assist customers in determining roofing needs
  • Paperwork filing consolidating completed files into one for storage
  • Contact customers to confirm delivery of booked orders
  • Set and authorize freight logistics needs for deliveries
  • Track and report on stock levels using the computer system
  • Create job flow paperwork for the manufacturing of orders
  • Issue purchase orders to vendors for material
Qualifications for inside sales representative
  • HS Diploma or GED and 2+ years of related experience
  • HS Diploma or GED and 4+ years of related experience, or the equivalent in terms of education
  • Prior sales experience is a definite plus
  • Knowledge in the print or related industry is a plus
  • Two or Four year degree or at least 12 months comparable Transportation experience and/or training
  • Minimum of 4 years of experience in selling position
2

Inside Sales Representative Job Description

Job Description Example
Our company is growing rapidly and is looking for an inside sales representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inside sales representative
  • Instill confidence in our customers, be perceived as the credible advisor for Services and Education
  • Ensure service levels are measured and met
  • Take orders from clients and process payments on line
  • Maintain a minimum customer order level every month
  • Work on increasing profitability of customers by upselling (cooler options, small pack, cooler cleaning with the end goal of moving all accounts to premium level
  • Escalate Premium & Preferred customers’ retention risks by communication accounts at risk or lost to appropriate Regional Managers, Market Managers and Business Development Managers
  • Qualify customer needs, and volume requirements
  • Execute any data base marketing campaigns based on vertical market and report results
  • Make outbound calls (approximately 30-40 per day) to customers to generate new orders as required by assigned District Sales Managers or Business Development Managers
  • Direct and guide customers to Electronic Payment option
Qualifications for inside sales representative
  • Knowledge of print industry technology and products is a plus
  • Associates Degree or equivalent work experience in Business, Sales or Marketing
  • College Degree or equivalent combination of studies and experience
  • Assertive sales mindset, enthusiastic about developing new business and cultivating undiscovered opportunities to improve territory sales results
  • Previous CRM experience is an asset
  • Potential/Willingness to expand and transition to a RSM position based upon assertiveness, success and availability
3

Inside Sales Representative Job Description

Job Description Example
Our company is growing rapidly and is hiring for an inside sales representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for inside sales representative
  • To contribute to the development of sales plans as required
  • Maintenance of the CRM system to ensure that records are kept up to date with customer contact details and contact history
  • Provide reports as required on all sales activities to ensure accurate business monitoring and pipeline forecasts are maintained
  • Participate fully in all on or off site promotions which may from time to time be generated
  • Administrative support for the sales team as required for Tender Documents or reports
  • Generate leads to promote business development
  • Conduct market intelligence of competitors
  • Conduct reporting and analysis
  • Increase revenue through excellent customer service
  • Support and collaborate with other team members to develop content for direct marketing campaigns to business targets
Qualifications for inside sales representative
  • Passion for sales and the drive to succeed
  • Minimum of 1 year of inside or outside sales experience, transportation brokerage sales is a plus
  • Experience working with Dynamics CRM 2016 or similar CRM
  • Maintain a high level of internal and external customer satisfaction
  • Ability to engage contacts and probe for information
  • Ability to follow a call guide and document responses
4

Inside Sales Representative Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of inside sales representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inside sales representative
  • Arrange for outside purchasing of materials and services to fill customer orders or items not in stick, or not normally stocked and/or used
  • Offers full mid-market suite of products and services including customization of mid market level solutions
  • Internet lead tracking, contact and follow up
  • Meet or exceed monthly sales, upsell and cross-selling targets in the assigned customer base
  • Oversees all aspects of a territory – renewals, new sales, and account management
  • Partner with Field Sales to achieve quotas on renewals and new sales
  • Partner with Field Sales, Customer Service, Technical Support, IP Relations and Finance to provide superb customer service
  • Works closely with Field Sales, Customer Service and Technical Support to process orders, price requests, technical issues, finance questions
  • Prepares accurate and timely sales projections on a weekly basis
  • Follow up on and qualify customer leads, passing to the Field Representative when appropriate
Qualifications for inside sales representative
  • Experience in Mechanical Power Transmission (PT) Industry or Products
  • Experience managing inventory levels and turns
  • Proven track record for achievement of goals
  • Basic Computer skills (MS Windows / MS Office environment)
  • Ability to cope with stressful situations in a professional manner
  • Ability to prioritize and work multiple activities simultaneously and make self directed decisions
5

Inside Sales Representative Job Description

Job Description Example
Our company is searching for experienced candidates for the position of inside sales representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inside sales representative
  • Uses in-depth knowledge of product application to assist customers in selecting product for their business
  • Promotes aligned programs
  • Conducts sales calls via phone or in person (e.g., local tradeshows or events)
  • Sets up and maintains customer information in CRM
  • Establishes, reviews, and reports market activity, market penetration, pricing, margins, selling approaches and itineraries to management
  • Resolves issues by investigating problems, developing solutions, working with the customer, territory sales and/or product marketing
  • Provides historical records by maintaining data on area and customer sales
  • Maintains professional and technical knowledge by attending offered training/workshops
  • Ensure the achievement/overachievement of the set sale targets, by maintaining, identifying and developing sales opportunities through an out-bound sales activity, competing within the stated territory and/or named accounts
  • Ensure that all necessary resources needed are used effectively in order to close sales in favor of the Company
Qualifications for inside sales representative
  • Minimum 5 years’ experience in Senior Customer Service position (inclusive 3 years in the field of electronic industry is preferred)
  • Familiar with MS
  • A minimum of 3-4 years of business to business sales experience, selling on the telephone or in a call center environment with demonstrated success
  • Excellent telephone selling skills including clear communication, fast responses, quick thinking and an outgoing personality that translates over the phone
  • Familiarity with computer and applications such as MS Office, email and CRM systems
  • Spanish Speaking experience a plus

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