Representative, Inside Sales Job Description

Representative, Inside Sales Job Description

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Representative, inside sales provides end-user support for Microsoft Office Suite 365, including Outlook, SharePoint, OneDrive, and Teams.

Representative, Inside Sales Duties & Responsibilities

To write an effective representative, inside sales job description, begin by listing detailed duties, responsibilities and expectations. We have included representative, inside sales job description templates that you can modify and use.

Sample responsibilities for this position include:

Work in close cooperation with Marketing, Regional Customer Service Rep and outside Sales team to continually improve the customer experience
Provide feedback and recommendations to drive continuous improvement
Provide support for customer inquiries
Mentor new hires in training and on-going sales operational activities
Meet management Establish goals and metrics
Work hand-in-hand with our Sales Team by performing the administrative functions that ensure our customer’s needs are being met
Support the Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing
Prospect and close new customers and manage account relationships
Identify unmet customer needs and provide ideas for new product development
Maintain social media sites and discussion forums

Representative, Inside Sales Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Representative, Inside Sales

List any licenses or certifications required by the position: VSP, VTSP, AHSP, PTCB, IFIC, CSC, HVAC, STLE, HP

Education for Representative, Inside Sales

Typically a job would require a certain level of education.

Employers hiring for the representative, inside sales job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Business, Marketing, Education, Business/Administration, Associates, Science, General Education, Communication, Communications

Skills for Representative, Inside Sales

Desired skills for representative, inside sales include:

Supply chain systems helpful
Microsoft Office suite
Especially Outlook and Excel
Microsoft Office
Amana products and accessories
Daikin
General office practice and business etiquette
Goodman
Customer Experience
Government

Desired experience for representative, inside sales includes:

2-4 plus years of sales experiences
Sales achievements and awards from prior employers
Ability to explain complicated technical concepts in layman’s terms
Demonstrated skill and willingness to sell over the phone to existing customers
BA/BS degree is preferred but not required
Strong abilities in prospecting, lead qualification and closing

Representative, Inside Sales Examples

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Representative, Inside Sales Job Description

Job Description Example
Our growing company is hiring for a representative, inside sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, inside sales
  • Works closely with field sales on opportunities that do not fit field sales criteria
  • Engages in other sales-related duties as needed
  • Generates revenue growth by attracting new customers and securing customer contracts
  • Acquires in-depth knowledge of the industry, market, potential customers and the company’s product and service portfolio
  • Respond to and resolve customer inquiries, complaints and issues
  • Coordinate opportunities and strategies with other Non-National sales team members
  • Review customer shipping practices to ensure contractual compliance
  • Determine customer discounts and write new contracts
  • Educate customers on using service channels to expedite problem resolution
  • Provide compelling value proposals to potential and existing customers
Qualifications for representative, inside sales
  • Must make cold calls
  • Bachelors degree in business, logistics or marketing or minimum of two (2) years of freight brokerage experience
  • Minimum of two (2) years of freight brokerage experience, or Bachelors degree in business, logistics or marketing
  • Proven, successful track record in Freight Brokerage and/or Transportation Sales Excellent written and oral communication skills such as presentation skills, strong customer development, sales and account management skills
  • Current active customer base with a business following of $10,000 gross profit per month, preferred
  • Previous experience with brokerage operating system preferred
2

Representative, Inside Sales Job Description

Job Description Example
Our innovative and growing company is looking for a representative, inside sales. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for representative, inside sales
  • Handling your own book of business and working with a specific client to help them succeed with their technology sales
  • Logging all activity into proprietary, non-proprietary CRM databases
  • Setting appointments for outside sales team in the $300M to $20B business segments
  • Inputting contact data and articulating results into an online CRM
  • Identifying decision makers and gaining business intelligence through conversations
  • Creating opportunities through calls using an auto-dialer
  • Conference and seminar follow up calls
  • Lead nurturing campaign and touch strategy execution of vertical mailers to prospects
  • Research and navigate business websites for key information
  • Implement and animate national sales campaigns
Qualifications for representative, inside sales
  • Must be an organized and detail oriented individual with a proven ability to manage and prioritize multiple responsibilities and project
  • Previous Inside sales or account manager experience in the medical device or healthcare industry preferred
  • Position may require extended periods of sitting down, visual activity with computers
  • Able to attend exhibitions and conferences in UK and Ireland (up to 15 per year)
  • Relationship sales experience utilizing the phone and web based technologies
  • Highly competitive, professional
3

Representative, Inside Sales Job Description

Job Description Example
Our innovative and growing company is hiring for a representative, inside sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, inside sales
  • Daily interaction with large customer base on contractual and transactional business
  • Sharing of any interaction and involvement with customers that might require the outside salesperson’s attention, or may result in additional sales
  • Working closely with territory managers, credit, inventory, systems, warehouse, and other departments in the company
  • Generate prospective customers through cold calling, qualifying, and following up with sales Leads
  • Focus on acquiring new customers through Lead qualification
  • Work collaboratively with the outside Sales team to drive revenue and margin growth
  • Qualifying sales leads, and passing key opportunities to the Key Account Managers
  • To assist Key Account Managers to achieve agreed sales targets
  • Manage existing customer relationships to develop additional sales and ensure ongoing business retention using a planned contact programme, as agreed with the Senior Manager, Content Acquisition
  • To assist and deliver customer communications in liaison with the Marketing Department, providing full follow up to campaigns, tracking of progress and closing of business
Qualifications for representative, inside sales
  • One Year Sales Experience or some level of customer service Experience
  • Strong phone presence and experience
  • Online Automotive forum interest and experience is a plus
  • A passion for the automotive industry is preferred
  • Previous experience with business to business inside sales experience is a plus
  • One to Three years direct work experience in outbound B2B Technology including telemarketing
4

Representative, Inside Sales Job Description

Job Description Example
Our growing company is looking to fill the role of representative, inside sales. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for representative, inside sales
  • Manage sales opportunities in CRM system
  • Perform monthly commission audits
  • Monthly reporting of sales metrics and pipeline vitality
  • Complete expenses on a monthly basis
  • Regularly provide written and verbal communication of successes, failures, best practices, to improve the overall operating efficiency of the team, region and sales organization
  • Communicate with research scientists at all accounts for product information and sales presentations
  • Communicate account objectives and action plans to management via daily interactive updates, monthly summary reports and other communication vehicles
  • Coordinate contracts/quotations within Company Guidelines by extending competitive pricing as needed to maintain and increase margin/revenues with guidance from Management and/ or marketing
  • Recognize and identify new customers through analysis of research and funding
  • Manage and close sales leads generated by colleagues in Marketing and Technical Support
Qualifications for representative, inside sales
  • Expert user of Microsoft Excel, Outlook and Word
  • Ability to “open doors” to existing and new accounts, and manager dealer relationships
  • Sales or Service related work experience in preferred
  • High School Diploma plus five years business experience
  • At least 3 years of inside sales experience supporting outside sales resources and fulfilling orders taken directly over the phone or email
  • Complete working knowledge of fully integrated business systems
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Representative, Inside Sales Job Description

Job Description Example
Our company is searching for experienced candidates for the position of representative, inside sales. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for representative, inside sales
  • Manage Oracle CRM to drive execution of sales strategy and provide reports as needed
  • Input and/or update leads
  • Identify and manage the renewal dates of regional based contracts and assist national contract administration
  • Manage the supply of marketing materials, along with trade show activities and coordinate efforts with the marketing team and sales team
  • Manage and coordinate Adler sponsored events
  • Manage and coordinate pre qualifications Forms, RFP’s and RFQ’s
  • Develops and maintains relationship with key vendors and suppliers to ensure coordination and exceptional service levels
  • Assigns, monitors and sets objective for key accounts and Sales Representatives
  • Build and maintain a regular cadence outbound campaigns
  • Generate new qualified business leads and convert them to opportunities through prospecting (greenfield, customers, and existing sales pipeline)
Qualifications for representative, inside sales
  • Commission-based sales background, short-cycle sales (adding multiple products/services within current customers each day) preferred
  • University Degree in Foreign Languages/ FILS or 3+ plus years experience in customer service industry
  • Experience in the semiconductor industry would be an advantage
  • Strong knowledge in Microsoft Windows applications including Excel, Word, and PowerPoint
  • Hours must be flexible to accommodate communication with European/overseas team members
  • Willingness to travel occasionally within territory and elsewhere in Europe or to the USA for specific training

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