Sales Support Coordinator Job Description

Sales Support Coordinator Job Description

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Sales support coordinator provides administrative assistance as needed (examples include: word processing, creating Excel spreadsheets, electronic filing scanning hardcopy documents, creating folder structures, creating and maintaining databases, etc.).

Sales Support Coordinator Duties & Responsibilities

To write an effective sales support coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Coordinate and attend industry trade shows
Familiarity with Tapscan, WideOrbit, vCreative, and MediaMonitors preferred
HR / New hire set up / File Administration
Works closely with Human Resources, Regional Directors and Area Sales Leaders Responsible for the new hire process
Distribution of HR offer packages, forms, acknowledgements
Processing of signed documentation and ensuring adherence to the Global Hiring
Support all sales activities in the Mass Merch Sales Group (Target, Walmart, Sam’s Club, BJs, Costco, Airports, RDS, ID accounts
Runs reports and ensures data accuracy
Processing of signed documentation and ensuring adherence to the Global Hiring Process
Maintains contact and distribution lists (request new hire business cards, stationary orders)

Sales Support Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Support Coordinator

List any licenses or certifications required by the position: IUO, FUO, NMLS, CCO, CSR, NA

Education for Sales Support Coordinator

Typically a job would require a certain level of education.

Employers hiring for the sales support coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Associates, Education, Business/Administration, Marketing, Project Management, Technical, General Education, Personal Development, Performance

Skills for Sales Support Coordinator

Desired skills for sales support coordinator include:

Excel and Outlook
Excel
Investment management
Financial industry desired
General accounting & billing procedures
Word
Microsoft Office
Neustar
Willingness to learn:
Margins within multiple product categories

Desired experience for sales support coordinator includes:

Must have excellent organizational skills and project management skills, ability to work independently and with a team
Coordinating with internal departments the ability to work independently
Track record of illustrating the ability to learn new systems and adapt to change
Must be able to work variable schedule(s) as necessary
Assist the regional sales team in the pre-sales cycle, , research company background, data analysis, conduct cold calls to qualify leads, make preliminary introduction to the license & appointment setting
Research and organise a list of target companies to feedback to marketing for campaigns

Sales Support Coordinator Examples

1

Sales Support Coordinator Job Description

Job Description Example
Our company is looking for a sales support coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support coordinator
  • Ensures new hires are set up with required system access and CMTT notification
  • Updates/coordinates the following systems
  • Co-ordinates vacation schedules and arranges for temporary assistance when required
  • Support the members of our APAC sales force
  • Accurately process customer quotes and sales orders, track and manage all orders through delivery
  • Provide exceptional customer service via phone and email, including taking orders, troubleshooting freight problems, and resolving customer concerns
  • Interact routinely (telephone and email) with Customers, Sales Team, Vendors and Warehouses
  • Answer incoming call and handling of client inquiries regarding products, pricing, inventory stock, freight quotes, shipment dates, transit times
  • Coordinate with shipping and receiving personnel of the warehouses to insure all goods are processed and received as needed and according to company policy and standards
  • Freight rate negotiation is a vital part of our business due to the type of product we sell which requires one to work with freight carrier solicitation and selection, tracking and tracing of shipments and problem resolution
Qualifications for sales support coordinator
  • Must have excellent organizational skills and project management skills
  • Resourcefulness, ability to learn quickly, and work on a variety of tasks while managing multiple priorities
  • One year prior experience or college graduate with office experience
  • Minimum two years of working experience in order processing and/or customer service
  • Working experience in an e-contents or publishing environment
  • An eye for detail and a passion for promoting quality customer service
2

Sales Support Coordinator Job Description

Job Description Example
Our company is looking to fill the role of sales support coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support coordinator
  • Coordination of system set up’s (Salesforce.com, eCommerce)
  • Working closely with the sales team to provide administrative support to vertically aligned teams
  • Monitoring of schedules/diaries to ensure the smooth running of sales activities
  • Acts as a liaison between Sales and Onboarding and Fulfillment, Credentialing, Customer Support, Legal, Finance and Customer Operations teams providing a single point of contact for all sales related processes
  • To provide front line support to our prospects/clients with regards to general enquiries
  • Make travel arrangements, maintain calendars, and travel itineraries
  • Process data and general routine reports regarding sales results, sales force earnings, and market conditions
  • Coordinate tracking and monitoring of new accounts, program participation, and key account information
  • General departmental administrative/secretarial management performs experience level secretarial tasks of a confidential nature including but not limited to producing letters, reports, memorandums
  • Have a comprehensive knowledge of the departmental programs and processes in order to perform a variety of complex secretarial/clerical and administrative duties
Qualifications for sales support coordinator
  • Strong problem solving skills including system-related issues
  • Proficient with MS Office Software Applications
  • Customization of PowerPoint presentations that are account specific
  • Review / update internal pricing reports and market share reports
  • Recap account’s weekly circular ads and or product placement at the account
  • Manages cross-studio product lifecycle tracking windows, promotional post-mortem decks and case studies
3

Sales Support Coordinator Job Description

Job Description Example
Our growing company is hiring for a sales support coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales support coordinator
  • Develops charts, graphs, and diagrams related to Africa projects
  • Schedule meetings and reserve venues for meetings, including calendar management
  • Prepares materials for workshops, conferences, meetings and customer related appointments and services
  • Maintains Africa SharePoint, files and VAS funnel records
  • Prepares and expedites purchase orders and direct payments
  • Management of Africa Team Travel support and tracking
  • Management and support of Training and Demo Equipment from UPS
  • Support on SFDC activities, marketing activities, Customer Clinical Services & Capability development
  • Manage and maintain tradeshow matrixes to ensure effectiveness of participation by analysing Leads entered, growth of leads into business opportunities and providing report on the Tradeshow to the Sales Team
  • Support of the Great Marketing Plan
Qualifications for sales support coordinator
  • 1 year prior experience or college graduate with office experience
  • Must have 2-5 years of sales support experience in Small and Medium Business
  • Must have experience in prioritizing multiple projects and performing complex tasks
  • Must have complex project management or order process skills and experience
  • Must have proven ability of attention to detail on complex projects or systems
  • Must have experience working cross-functionally with multiple business partners to complete projects or sales processes
4

Sales Support Coordinator Job Description

Job Description Example
Our company is hiring for a sales support coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for sales support coordinator
  • Address customer issues from customer service and escalate to sales rep if necessary
  • Fulfill requests from faculty for free books to review
  • Provide access for faculty for our ancillary products online system (thepoint)
  • Provide appropriate information to faculty on a timely basis
  • Be the first point of contact for customers when sales reps are on vacation/leave
  • Provides administrative support around quality control processes , billing issues, process insertion orders and serve as a liaison between production and sales
  • Provides on-job training to Sales Support team(s)
  • Expertly place new complex orders
  • Responsible for monitoring dashboards and reports to take appropriate actions to advance the order process
  • Accesses and correct complex orders to ensure their completion and accurate billing
Qualifications for sales support coordinator
  • Must have experience in proactively identifying and scoping problems for resolution
  • Experience in an administrative role with a sales department highly desirable
  • Organized, detailed oriented and able to multitask
  • Self-motivated in daily activities
  • Administrative or Technical Diploma
  • 5 years in internal support environment preferably in an administrative technical sales setting
5

Sales Support Coordinator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of sales support coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for sales support coordinator
  • Identifies sites in the design configurations and validate against the Return on Investment models
  • Assist internal and external guests with various requests
  • Run and distribute a range of reports
  • Copy and distribute internal and external letters, forms, bookings, contracts, resumes, room lists, schedules and mail
  • First point of contact for the showroom customer walk-ins and call-ins
  • Supports day-to-day order transactions - Implementing briefs from stakeholders and reporting of customer issues (e.g., specialized product builds, performance reports)
  • Assists other departments and support groups (e.g., internal sales, audit, operational support, and delivery) by reporting issues to the appropriate roles
  • Resolves open tasks and report issues of moderate to high complexity and reaches out to the respective teams and stakeholders to determine source of delay
  • Serve as partner to field sales teams supported (regional zone)
  • Responsible for preparing quotes and providing phone product (catalog) support
Qualifications for sales support coordinator
  • Must be able to write and speak English fluently
  • The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job
  • Willingness to work 5 days a week in our office in Amsterdam, The Netherlands
  • A team player with excellent interpersonal skills, a good listener
  • Autonomous and self-propelled
  • Preferably bilingual in English and Spanish

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