Sales Support Associate Job Description

Sales Support Associate Job Description

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Sales support associate provides support and technical advice to the department regarding networking, hardware specification and third party software (mostly Microsoft).

Sales Support Associate Duties & Responsibilities

To write an effective sales support associate job description, begin by listing detailed duties, responsibilities and expectations. We have included sales support associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively contact agents to demonstrate CrumpLifeInsurance.com functions (Quoting Engines, Forms Now, Life Solutions, ) and generate application opportunities .Other duties as assigned
Review and track sales staff inquiries, complaints, improvement ideas
Lead the transactional deal process having the ability to learn and implement defined processed for quotations fully manage associated contractual issues that arise over the life of the project
Finalize the orders with customers to hand-over the execution team
Monitoring/managing quote request queues in Salesforce and generate quotes related to new orders, amendments, and renewals as directed by the sales team
Validating quoting info provided by customers/AE for non-standard quotes
Accurately creating all assigned quote requests in a timely manner
Providing 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal
Assist with general office duties and related tasks, , travel arrangements, expense reporting, copying, filing, office supply orders
Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills

Sales Support Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Sales Support Associate

List any licenses or certifications required by the position: CFA, FRM, SAM, AAP, CCM, CTP, DHI

Education for Sales Support Associate

Typically a job would require a certain level of education.

Employers hiring for the sales support associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, General Education, Management, Associates, Computer, Finance, Marketing, Computer Science, Electrical Engineering

Skills for Sales Support Associate

Desired skills for sales support associate include:

Product and promotions to execute replenishment and pulls efficiently
Internet
Hosting and networking concepts desirable
Microsoft Excel and Power Point
Third party ad serving solutions rich media technologies
Carrier software packages
Industry
Product and sales processes
Advisor community is beneficial
Competitive insurance environment

Desired experience for sales support associate includes:

Partners with internal stakeholders
Demonstrates solid relationship management skills with internal and/or clients
Advanced knowledge of MS Office Programs (Word, Excel, Access, Outlook)Ability to work independently within a team environment
The SSA will also be responsible for additional projects that may vary in nature
Sales or service experience would be preferred
Coordinate new candidates visiting corporate headquarters

Sales Support Associate Examples

1

Sales Support Associate Job Description

Job Description Example
Our company is looking to fill the role of sales support associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for sales support associate
  • Analyzes customer questions, requests and problems
  • Greets customers proactively and responds immediately to support customers needing assistance
  • Performs line updates as communicated in the Monthly Sales Planner (MSP) in a timely manner
  • Maintains an accurate fixture inventory and maintain signing and equipment backroom area
  • Manages inactive and 991 inventory
  • Sets storewide and event signing
  • Completes price change notifications (PCN) on a timely and accurate basis
  • Conducts price accuracy/ad checks as detailed in the Steps to Improved Price Accuracy program
  • Communicates with the Managers on new plan-o-gram (POG) completion and merchandise resets to maintain accurate on hand count integrity
  • Verifies needed corrections to complete Retail Inventory Management (RIM) on hand counts accurately
Qualifications for sales support associate
  • Posses a combination of banking center leadership or Commercial or Business Banking or Premier relationship management or support experience, Credit and/or Treasury sales servicing, or operations management experience
  • Outbound calling sales activity and ‘farming’ of lower tier accounts with a view to increasing their position in the sales funnel
  • Enter and maintain information on salesforce CRM
  • Prepare material for client meetings
  • Host meetings on behalf of Sales Managers as necessary
  • Manage complex client issues and identify opportunities to enhance client service (e.g.B2B opportunities) by engaging with appropriate groups
2

Sales Support Associate Job Description

Job Description Example
Our company is growing rapidly and is looking for a sales support associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for sales support associate
  • Communicates with the store team to ensure a smooth flow of merchandise to the sales floor
  • Ships and receives all merchandise coming in or leaving the store, including the physical unloading and loading of trucks
  • Keys or scans all receivables into the store system, including from vendor supported items
  • Follows all applicable laws, regulations and company policies
  • Identify, research, troubleshoot and resolve issues and communicate the end results and process improvements to all internal partners
  • Handle diverse and complex situations which may require identification and selection of solutions through acquired knowledge and enhanced problem solving ability
  • Attain a competent level of product knowledge and the selling process
  • Work within diversified, established procedures and standards
  • Help support, grow sales team with Financial Education Implementation support
  • Handling all incoming orders via email, fax, and phone
Qualifications for sales support associate
  • Analytical skills, computer skills including MS Office
  • Must acquire a Producer License (if necessary) and attain Product Certification
  • Prefer one to two years of newspaper or media environment
  • Must exhibit excellent communication skills and computer literacy
  • Must display effective interpersonal skills to include areas of written and verbal communication superior customer service skills
  • Must be able to work with video display terminal for long periods of time and type a minimum of 35 wpm
3

Sales Support Associate Job Description

Job Description Example
Our growing company is looking for a sales support associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support associate
  • Schedule follow up customer meeting
  • Keep deals moving and assist/own prospect follow up as assigned
  • Conduct Market/Account level research
  • Develop an intimate understanding of our K-12 products and prospects
  • Maintain SFDC hygiene for the five-person sales team, reporting to the SVP of Strategic Partnerships
  • Generate pricing, quotes, proposals, invoices, and any other sales collateral as assigned
  • Is responsible for supporting the Sales Executive with an assigned client base
  • Builds relationships with all key customers
  • Maintains service contracts with customers
  • Communicates service or pricing changes, notable trends, policies and other relevant information to assigned accounts
Qualifications for sales support associate
  • Excellent organisational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers
  • Ability to work in stressful situations with the public and management
  • Ability to read and understand written communication or instructions
  • Ability to lift and move at least 20 pounds in weight to maintain flow and replenishment of merchandise
  • Ability to focus on the client needs
  • PC proficient and able to navigate in multitude of systems and databases at the same time
4

Sales Support Associate Job Description

Job Description Example
Our company is growing rapidly and is looking for a sales support associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for sales support associate
  • Ability to be proactive, “own” your role
  • BA/BS or equivalent 4-year degree required (Economics, Finance, Accounting a plus)
  • Firm grasp of Microsoft Excel
  • Prior billing and/or order management experience strongly preferred
  • Familiarity with Salesforce and other Software-as-a-Service a plus
  • Self-motivated, able to work independently contribute to a cross-functional and global teams
Qualifications for sales support associate
  • Requires 1 year order entry / or billing experience
  • Success with building partnerships and relationships with colleagues at various levels
  • Self-motivated, proactive, and results orientedprofessional
  • Desire to continue to apply and accelerate knowledge of successful sales skills
  • Ability to discern how and then act to support the selling motion at the School District or Local Government level and support at the State Government level
  • High comfort level making cold calls

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