Support Coordinator Job Description
Support coordinator
provides additional administrative support for others within Production Finance such as additional copying, filing, researching, formatting Excel files, and ordering of office supplies.
Support Coordinator Duties & Responsibilities
To write an effective support coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included support coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Providing information regarding function specific policies and procedures
Assisting Directors regarding interpretation and application of administrative policies and procedures
Implementing procedures
Run various performance and insights reports in case system
Contact providers to obtain any information needed by Case Managers (such as verifying hospital discharges and locating needed case reviews)
Receive and process incoming correspondence (faxes) including discharge dates, requests for services and authorizations, and receipt of necessary clinical information to support Medical Management decision-making within NY State and Federal (CMS) required time frames
Solve member services issues, transportation requests, OTC request, member material request
Assess calls and if necessary, refer to appropriate clinical or non-clinical staff for further review
Maintain a calm and even disposition even during the handling of crisis situations
Contact providers to obtain any information needed by Care Managers (e.g., verify hospital discharge and locate needed case review)
Support Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Coordinator
List any licenses or certifications required by the position: CLE, CPSM, APICS, COB, ITIL, ND, TAGME, GPA, HFMA, CGAP
Education for Support Coordinator
Typically a job would require a certain level of education.
Employers hiring for the support coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Associates, Management, Technical, Communications, Business/Administration, Graduate, Communication, Computer Science
Skills for Support Coordinator
Desired skills for support coordinator include:
Medical terminology
Excel
Excel and Outlook
Procedures
Policies
Administrative support processes for an academic/research group within a university environment
Error messages and of operating systems
Word
Business mathematics beyond basic arithmetic
Microsoft Office
Desired experience for support coordinator includes:
Provide information in response to active member inquires about products and services
Identify research and resolve member issue(s) and complaint(s) including follow-up on unresolved matters
Serve as a liaison between the member and their caregiver and various departments
Order durable medical equipment (DME) as necessary
Scheduling member non-emergent medical transportation
Provide feedback regarding transportation services to Service Coordinator Supervisor
Support Coordinator Examples
1
Support Coordinator Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support coordinator
- Work with the insurance carrier and the physician's office to secure any medical records that are needed
- Review all medical records on file and are able to discuss with carrier or file an appeal
- Work with patients to obtain any needed information to request a patients help in appealing a denial
- Appeal accounts that have been denied both over the phone and through letters
- Review payments to make sure they are accurate and balance bill patients appropriately
- Update any new benefit information, insurance information secondary insurance information as needed and obtained
- Forward accounts not received by the carrier to the Submissions Group for re-submissions
- Frequent contact with individuals within the department outside the organization
- Handling all incoming /outgoing fax management and confirmations
- Ensuring that all documents that need to be retained are properly stored, scanned, and logged
Qualifications for support coordinator
- Reviewing and facilitating the errors to the appropriate department, distributor, or field inventory associate
- Monitoring, researching, and resolving all incoming duplicate PO's for distributors and direct consumers
- Monitoring, researching, and resolving all vertex errors to ensure proper revene credit shipments
- Maintaining, updating, and creating the month calendar, late nights, and/or call responsibilities to ensure accurate coverage for the department
- Obtaining, recording, and reporting out on all incoming customer complaints, non product related complaints
- Performing order entry
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Support Coordinator Job Description
Job Description Example
Our company is hiring for a support coordinator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support coordinator
- Process check requests including support documentation
- Coordinating hiring process for Dean's and Directors
- Compiling information, confer with appropriate staff to prepare drafts of correspondence, reports and other communication as appropriate
- Monitoring assignments/event schedules and taking appropriate action
- Liaising with financial office in coordinating purchasing, travel and reimbursement activity
- Making travel arrangements and processing travel and check reimbursements with supporting documentation
- Coordinating meetings, program reviews, large and small events in support of the Dean's Office
- Maintaining Dean's calendar
- Serving as the main point of contact for Dean and primary support for CoS Directors
- Working knowledge or administrative support processes required for academic/research faculty within a university environment
Qualifications for support coordinator
- Supervising student assistant
- Liaises between Account and Internal departments on new requests for customer data feeds and provides suggestions for issue resolution on existing master data feeds
- Data Distribution - Receive and sort incoming mail within agreed service level timeframes
- Business Support – Coordinate and perform a range of operation support activities such as Courier requests both incoming and outgoing, processing of invoices, daily token fulfilment
- Prior experience with hardware/software installation & configuration preferred
- Assist in the design of general electronics equipment or systems
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Support Coordinator Job Description
Job Description Example
Our company is looking to fill the role of support coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support coordinator
- Assists in implementation and support of all systems deployed to physicians and physician offices, including the PCI module of the CPCS system, including updates to those systems
- Trains physicians, extenders, and physician office staff on software and processes
- Acts as an advocate for physicians and staff needs
- Monitors and communicates trends and issues that may affect administration/physician relationships
- Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk
- Ensures that paperwork for system access and confidentiality is completed and on file
- Provides physician technology support to both facility-based physicians and Outpatient Services physicians
- Tracks, monitors, and enhances physician usage
- Customizes base education material provided by the Division Clinical Specialist Team to reflect facility or physician-specific needs
- Recommends process changes that improve the implementation, maintenance and support of equipment and software
Qualifications for support coordinator
- Working Knowledge of Microsoft SharePoint, HTML Web is an advantage
- Must demonstrate ability to work both independently and cooperatively in a team as needed and follow-up towards the successful
- Must be considered an electrically qualified person in accordance with NFPA 70E
- Open-minded and active listener
- Vocational or technical certification in automotive or diesel preferred
- Five (5) years or more of transportation industry technical experience
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Support Coordinator Job Description
Job Description Example
Our innovative and growing company is hiring for a support coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support coordinator
- Works with the Division Clinical Specialist Team to develop and deploy best practices in physician support
- Helps orient the Sales and Marketing departments to the physician base and their offices and specific operations that may affect how marketing is performed with specific physicians
- Attends physician office manager meetings and conducts presentations
- Participates in CPCS market meetings and/or user group meetings
- Plan the prioritisation of work load in liaison with the Business Support Supervisor and Office Manager to meet required contract and financial deadlines
- Take ownership and responsibility for the timely processing of business critical data Plant, Payroll, Purchasing H&S, Environmental, Training Plan & Matrix etc
- Maintain appropriate records, ordering and financial control for stationery, photocopying, training, facility supplies, stock, Mobile Phones, IT, Vending Machine goods and other costs as required managing within budget
- Comply with Health and Safety and Champion in your team
- The ability to prioritise and manage own time effectively working towards regular financial and contractual deadlines therefore has the ability to work well under pressure
- A flexible attitude and willingness adapt to changing business needs
Qualifications for support coordinator
- Experience with Networking, TCP/IP troubleshooting preferred
- The fluency in the main language of the location and any of the following languages will be a strong plus (Japanese, Korean)
- Efficient and effective approach to research and investigation
- Results oriented, accountable
- Understanding of physician needs and practice patterns and workflow in hospitals
- Experience with Orchard LIS preferred
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Support Coordinator Job Description
Job Description Example
Our company is hiring for a support coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support coordinator
- Assisting with day to day activities required by the office ( general administrative duties )
- Assist with Document Control duties
- Liaise with academic units and partner schools to develop and implement programming designed to support Scholars the broader IADP community
- Task oriented demonstrating the ability to handle large work load demands and to trouble shoot issues timely when required
- Demonstrates a high level of personal integrity and ethical behavior with a responsible and mature approach to work duties
- Flexibility in all areas of the role
- Positive attitude and driven behaviour
- Provides support to an assigned team of Franchise Sales Directors
- Initiates, develops and sustains strong positive relations with program coordinators/directors and department chairs to ensure achievement of the mission and goals of the department and college
- Develops and produces program advertising, promotional flyers and related recruitment initiatives, in consultation with program directors, department chairs and/or dean
Qualifications for support coordinator
- Familiarity with logistics and warehouse distribution preferred
- Seek best knowledge when the impact of an action is unclear
- Resourceful, reliable, positive, solution-minded person
- Ability to take on greater roles of responsibility
- 3 + years of related experience (payroll, accounting or tax preferred)
- Two years' distribution experience