Specialist, Application Support Job Description

Specialist, Application Support Job Description

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Specialist, application support provides technical support for Unix/Linux, Windows Server, Storage, Database, Mainframe and Web Infrastructure technologies.

Specialist, Application Support Duties & Responsibilities

To write an effective specialist, application support job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, application support job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensuring vendor management coordination, support and knowledge transfer to our offshore provider in Follow The Sun support model
Regular reporting on project progress, quality, key measures and KPI’s
Contributing to / Collaborating with team to achieve team and global objectives
Must be able to work on several different tasks
Maintain call-tracking database to document all problems and actions through to resolution
Assist in testing of new functionality, enhancements to existing functionality and fixes to issues
Continually improve help desk analyst knowledge and skills via proactive utilization of professional journals, organizations, workshops
Work along side very technical talented individuals
Experience the complexity of the environment that is challenging
Flexibility to work independently or collaborative

Specialist, Application Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Specialist, Application Support

List any licenses or certifications required by the position: ITIL, LMS, VMS, PMP, V3, MCSA, MCSE, FIX, SAP, CCNA

Education for Specialist, Application Support

Typically a job would require a certain level of education.

Employers hiring for the specialist, application support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Information Systems, Technical, Information Technology, Business, Engineering, Medical, Faculty, Sciences

Skills for Specialist, Application Support

Desired skills for specialist, application support include:

Infrastructure technologies used
With focus on AIX/Oracle/Java
Any RDBMS database
Application support domain
HTML and web page design
XML and web services
Perl scripts
Unix environment and shell scripting
Ansible
AppDynamics Prometheus

Desired experience for specialist, application support includes:

Knowledge of web servers and HTML
Broad media knowledge and in-depth understanding of media buying systems, applications, (Strata SBMS & View
Collaboration software (SharePoint, Lync)
Remote technologies
Experience with Financial & Billing Systems (Microsoft Dynamics Great Plains, DDS (Media Ocean))
Understanding of digital channels (search, mobile, social, media, web, email, ), including a solid understanding of digital technology concepts

Specialist, Application Support Examples

1

Specialist, Application Support Job Description

Job Description Example
Our company is hiring for a specialist, application support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, application support
  • Coordinate testing, change management, and production elevation procedures
  • Provides Tier1/Tier2 phone, email, GoToMeeting, and/or chat support to clients using company's proprietary software products
  • Lead the Flexcube Application team
  • Monitoring system capacity and/or performance issues
  • Responding to calls and electronically submitted help desk requests for assigned product/service issues
  • Assist with performing quality reviews of services provided and department interactions by escalating workflow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures
  • Place a high priority on providing quality customer service while continuously striving to improve the level of overall service provided to internal customers
  • Provide basic technical problem resolution for assigned products/services and infrastructure services
  • Within scope of position, evaluate customer operations and recommend development of new product features, ensuring continuous quality and customer service
  • Assist in all phases of new product development, testing and implementation as required
Qualifications for specialist, application support
  • Experience administering EC2/AWS environments (VPC configuration, security groups)
  • Has good or in-depth knowledge of best practices and how own area integrates with others
  • May formally train colleagues with less experience
  • Impacts a wide range of customer, operational, project or service activities within own team and other related teams
  • Explains difficult or sensitive information in a diplomatic way
  • BS / BA in Computer Science or Engineering, Support Specialization, MIS
2

Specialist, Application Support Job Description

Job Description Example
Our company is looking for a specialist, application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, application support
  • To ensure that applications and related services are documented and kept current
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • To keep abreast of technical developments of operational importance to the company and to participate in developing or setting standards as directed
  • To establish and maintain effective working relationships with all stakeholders
  • To support the development teams and the 24/7 group in deploying applications and solving problems
  • To participate in the on-call support to the 24/7 team
  • Ad and feature ingest Monitor feature and ad ingest failures and take corrective actions, including escalation for product issues.5
  • Serves as front-line support and interface with users of CRM applications or proxies to obtain necessary information to troubleshoot
  • Carry out incident trend analysis to identify Problem Records to be raised the management of service affecting issues (problems), including communications and escalation when required
  • Identification of and implementation of continual improvements to the service through, for example, incident root cause analysis, trend analysis and procedure reviews
Qualifications for specialist, application support
  • Must have the ability to quickly assess client requests and identify appropriate solutions
  • Must have the ability to interact with both non-technical users and highly technical users
  • Practical knowledge of relational database management
  • Working knowledge of current Microsoft operating systems
  • Ability to function as part of a goal-oriented team
  • Strong communication skills – must be able to communicate with colleagues in JRI-A, Head Office, external vendors
3

Specialist, Application Support Job Description

Job Description Example
Our innovative and growing company is looking for a specialist, application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for specialist, application support
  • Facilitates on-going and on-site support/training to increase AEHR knowledge base and adoption
  • Performs role-based and specialty-specific instructions as needed
  • Reports to Manager and Coordinator on outcomes of all support and training sessions
  • Provide exceptional customer support when communicating and assisting customers
  • Diagnose and resolve technical hardware issues associates with application
  • Responsible for Fulfilling requests to upload, modify, configure and/or delete data while maintaining integrity of system
  • Assist and support project teams with technical issues during project initiation, planning through deployment
  • Participate in testing of application changes and new software releases
  • Work with end users to gain understanding of business processes' and procedures
  • Provides rapid response and resolution to complex customer incidents
Qualifications for specialist, application support
  • Should be aware of work around solution and quickly take decision on it
  • Lead the Flexcube application
  • At least 2 years of experience in Reporting and Analysis
  • College degree with an emphasis in computer science, MIS or a related field required
  • Minimum three years' experience in customer support or project implementation tasks required including two years' experience is supporting or implementing products of focus required
  • Minimum one year experience with outside vendors in a business-to-business environment preferred
4

Specialist, Application Support Job Description

Job Description Example
Our innovative and growing company is looking for a specialist, application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for specialist, application support
  • Identify software changes and performance issues to optimize Hyland's product functionality
  • Undertake UAT process, including writing test plans, functionality testing and regression testing
  • Manage the process of change requests received from BAU customers – from Change Management Request [CMR] through to delivery and invoice
  • Work 4 x 10 hour weeks, after the initial onboarding
  • Perform post-rollout testing of new releases (quality assurance)
  • Understand the workflow from the referential applications to the financial applications upstream and downstream from the Accounting applications
  • Develop test plans, test files and test data
  • Become proficient with the company software, data and pertinent areas of Life Science regulatory industry
  • Provide support and training for users of their proprietary software
  • Identify, research and provide timely resolution to technical issues relating to the company's products and customer data
Qualifications for specialist, application support
  • Interpersonal, presentation, communication, negotiations
  • To maintain a broad, end-to-end technical understanding of components within an application / service, being recognised as the ‘go to’ person for incidents and Requests
  • Working knowledge of MS Office Suite, including Excel and Access
  • Demonstrated ability to solve problems with a sense of ownership, enthusiasm and innovation
  • Highly organized, self-motivated, customer oriented and able to work within a team
  • Excellent command of the English Language both written and verbal a must
5

Specialist, Application Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of specialist, application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for specialist, application support
  • Proficiency with Microsoft Office Suite, particularly manipulating data using Excel
  • Communication with application users and development/support units
  • Works as 2nd level support for internal set of applications/services
  • Responsible for whole Application/Service lifecycle from initial testing
  • Work as a part of the global application support team currently based in Chicago, New York, London, and Hong Kong
  • Rollout, setup, and educate end-users on new product implementations
  • Provide 1st and 2nd line support for front, middle, back office systems, and market data
  • Work with external vendors’ support teams to resolve technical and content issues and deliver strategic enhancements
  • Improve and document, via Confluence, the technical processes around application support
  • Setup and monitor automated jobs in a central scheduler
Qualifications for specialist, application support
  • Familiarity with Salesforce customer service tool is a plus
  • To be a good team player and customer oriented
  • Knowledge in Unix / Linux shell scripts
  • Familiar with Databases SQL command
  • Must be willing to work on 4 rotating shifts (7am-4pm, 8.30am-5.30pm, 2.30pm-11.30pm, 11pm-8am)
  • At least 2-3 years experience in Web based technology

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