Business Application Support Job Description

Business Application Support Job Description

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Business application support provides day to day Support of all Application Systems across HP-UX and Microsoft operating systems using SQL Server and Informix as relational databases.

Business Application Support Duties & Responsibilities

To write an effective business application support job description, begin by listing detailed duties, responsibilities and expectations. We have included business application support job description templates that you can modify and use.

Sample responsibilities for this position include:

Analyzing functionality within an application as a result of a change to the application or to find a solution to a current issue or to enable a future opportunity or to acquire knowledge in order to improve support & other services
Works on project teams that are developing or modifying highly complex information systems
Delivers a value based planning
Application support (incident triage, analysis, resolution and closure) and business support (working directly with customers to address queries, provide reporting, perform risk assessments), using global IT Operations processes
Incident analysis and resolution can require working with other IT teams, IT suppliers
Perform Technical Maintenance, health checks, including security and controls of applications
Work with application development, infrastructure teams and to support release of new features, bug fixes, technology upgrades, as well launches to new sites
IT supplier management for day-to-day operations
Support IT operations strategic improvement initiatives
Assists Management in setting budget

Business Application Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Business Application Support

List any licenses or certifications required by the position: ITIL, PMI, PMP

Education for Business Application Support

Typically a job would require a certain level of education.

Employers hiring for the business application support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Finance, Information Technology, Engineering, Business/Administration, Accounting, Education, Information Systems, Technical

Skills for Business Application Support

Desired skills for business application support include:

Cross location operations environment
Microsoft Office
Project management activities and governance
Similar role
Databases and how to write
Order to improve support & other services
Analyze SQL database queries
ITIL
Batch files
ISO 27001

Desired experience for business application support includes:

Delivering presentations to the senior management
Experience in an IT Business will be an advantage
Working closely with Senior IT and wider business stakeholders
Application support, maintenance and implementation
Review and analysis of business cases
Champion new projects and gather business requirements

Business Application Support Examples

1

Business Application Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of business application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business application support
  • Contributing in a timely manner to procedures
  • Application usage optimization
  • Liaising proactively with business operations stakeholders
  • Communicating to all stakeholders about changes that will be released into production
  • Vendor management for 3rd party applications, if applicable
  • Organizing & participating in monthly service review meetings including agenda, minutes & tracking of action items
  • Liaising proactively with business operations stakeholder
  • Liaising proactively with product management and stakeholders / initiators of change initiative
  • Work within the Mortgage Operations area on the implementation of new initiatives and projects
  • Facilitate the analyzing and documentation of system enhancement requests and the review of Business Requirement Documents (BRDs) created by Investment Systems for accuracy
Qualifications for business application support
  • 3+ year experience in CRM, Service Cloud, PRM application in a business or IT administrator/support function
  • Demonstrate the ability to interpret a business transactional issue and recommend resolution paths
  • Self-starter who thrives in a fast paced environment that is detailed oriented, highly organized with strong problem solving, business analysis, communication and presentation skills
  • Strong knowledge of Broadcast Management Systems, in particular the Vision application
  • Business, Technical, and Data Analysis skills
  • Experience in application development and/or support
2

Business Application Support Job Description

Job Description Example
Our growing company is looking to fill the role of business application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business application support
  • Work with team members to liaise between Mortgage Operations and Investment Systems to develop solutions to complex business/systems issues resulting from tactical, strategic and operational initiatives
  • Work on the upgrades of the Mortgage Operations servicing application by creating and validating test results, identify and prioritize issues, attend meetings and working collaboratively with all stakeholders
  • Fulfill data requests and perform data integrity analysis as required
  • Attend and liaise with other Vendor clients on monthly calls
  • Oversee team members and support the Director to manage the development of strategic solutions to complex mortgage business/systems issues resulting from tactical, strategic and operational initiatives
  • Identify areas of optimization and efficiency through the use of technology that provides solutions while enhancing or maintaining risk mitigation
  • Collaboratively develop and implement solutions for new initiatives and projects from design to implementation
  • Support the Director in maintaining the quality and timeliness in achieving optimization goals
  • Be the project lead on large projects which may include the formulation of strategic solutions, coordination of resources and activities, interacting with stakeholders, providing input and recommendations, ensuring deadlines and obligations are maintained
  • Design and manage a method of tracking all team deliverables to ensure that they are managed, timely and fulsome
Qualifications for business application support
  • Experience working in cross-functional global team setup
  • Commitment to quality of deliverables
  • Occasional off hours work may be required
  • Prior Ford IT experience is plus
  • Minimum 15+ years of experience (with staff management experience) in progressively increasing roles in Product Development / Management, IT, Operations, or Support
  • Creative thinker that can operate at the macro and micro level, and find new innovative solutions to complex operational problems
3

Business Application Support Job Description

Job Description Example
Our company is looking to fill the role of business application support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for business application support
  • Develop a methodology for reporting metrics to both internal and external stakeholders that are customized and provide accurate and engaging content
  • Aid in the development and distribution of a meaningful dashboard that showcases the efforts of the Mortgage Operations teams and the achievements of their objectives
  • Triage and resolve global support cases for Concur & Coupa on system, process, or data issues
  • Work on Concur (Travel and Expense) & Coupa (Procurement/Invoicing/Sourcing) Admin activities with tool vendors on resolving medium-to-complex issues
  • Working on project to support transitions and CRs
  • Creating KT plans for subsequent releases, enhancements and working closely with the Project Team
  • Work with business counterparts to identify demand/needs and prioritize accordingly
  • Serves as the primary liaison and point of contact between IT and the assigned functional business area for routine software development and enhancement projects
  • Coordinates the process of obtaining functional requirements from business stakeholders and subject matter experts utilizing elicitation techniques such as SWOT use case, and process flows diagraming
  • Facilitates the development of software solutions and is responsible for the knowledge transfer of software program requirements to the IT Customer Support team throughout the life cycle of a change request or development project
Qualifications for business application support
  • Experience with UAccess Student or other instances of PeopleSoft in higher education
  • The function of the role is Business Objects operations and we are looking for
  • Typically requires seven years' of programming / application development work experience
  • Experience implementing data warehouse projects following the Business Dimensional Lifecycle/Kimball method
  • Knowledge of BO hardware infrastructure configuration
  • Ability to establish priorities, to meet deadlines, and to concentrate on detailed information in a fast-paced demanding work environment
4

Business Application Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of business application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for business application support
  • Review US Customs Brokerage business solution requirements with internal and external business partners to clearly define project scope and level of effort
  • Work with the corporate team to assess level of effort and business priority to schedule the required work and allocate the required resources
  • Work with the technical team to design the business solution
  • Create documentation which defines the business solution requirements and the intended solution
  • Manage technical resources and track project status throughout the development cycle, keeping all stakeholders fully informed and engaged
  • Work with the technical team to test the business solution and address all issues
  • Work with the end user teams to implement the solution and support all post production issues
  • Maintain documentation throughout the life cycle of the business solution, managing all required changes/enhancements
  • Work a support ticketing queue with other Corporate Brokerage team members
  • Provide written instruction to field users on new/existing functionality
Qualifications for business application support
  • Five years of experience in procedural, management or business analysis work
  • Experience with Symplicity CSM or other Career Services Management applications
  • Interpersonal skills necessary to effectively interact and communicate in person, over the phone, via teleconference and via email throughout the organization with a variety of individuals at all technical levels is required
  • Works cross-functionally as required to drive strategic initiatives, improve processes, and research and resolve issues
  • University degree in Finance or Business Administration would be an asset
  • Minimum of 3-4 years of progressive Business Analysis experience
5

Business Application Support Job Description

Job Description Example
Our company is hiring for a business application support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for business application support
  • Identify, document and report Application defects to the development team
  • Performing user acceptance testing to validate Application updates
  • Responsible for the analysis, technical design, development and testing of technology solutions that meet stated business and system functional requirements and adhere to coding best practices and architecture standards
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm
  • Responsible for analyzing business requirements to understand the business needs and to determine how the applications can best be functionally built to those needs
  • Partner with business users
  • Manage all interaction with the vendor regarding issues, upcoming releases etc
  • Provide technical oversight to the delivery manager during implementation and enhancement cycles
  • Work closely with the risk control teams, delivery managers and vendors during the risk assessment activities for the third party solutions
  • Work with vendors and their development team to ensure that they understand the specifications
Qualifications for business application support
  • Strong organizational and project management skills with the ability to lead small projects or components of medium to large projects
  • Demonstrated strong analytical skills with a high level of accuracy and attention to detail
  • Strong communication and interpersonal skills with the ability to collaborate and build relationships with our partners and across Departments
  • University degree in Business Administration or Computer Sciences working in a back office operations environment with a minimum of 10 years of progressive Business Analyst experience in an operational environment
  • Strong technology background with a demonstrated ability of implementing technology solutions in a business unit
  • Strong Sharepoint and InfoPath skills would be an asset

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