Manager, Application Support Job Description

Manager, Application Support Job Description

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133 votes for Manager, Application Support
Manager, application support provides administrative support /server administration (WebLogic, Apache, IIS), SW package installation, patching, upgrading, application troubleshooting and testing.

Manager, Application Support Duties & Responsibilities

To write an effective manager, application support job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, application support job description templates that you can modify and use.

Sample responsibilities for this position include:

Champion and drive implementation of Production Management tools across application suite supported (Mainview)
Experience of automated tools such as Chef and Puppet would be advantageous
Providing coverage for change management of both internally developed and vendor provided systems
Ensures the performance and availability of the applications under management
Ensures proper testing has been completed and proper documentation exists to support new/modified applications in production
Providing scope and change management
Create and manage necessary process involving incidents
React to any incidents that may have impact on Retail Banking
Partner with Operations and IT Managers to ensure processes are consistent
Partner with Ops Control to ensure IT and/or End User communications are handled appropriately

Manager, Application Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Application Support

List any licenses or certifications required by the position: ITIL, PMP, RHCE, V3, CSRC, ITSM, TDWI, UAT, SSL, CISA

Education for Manager, Application Support

Typically a job would require a certain level of education.

Employers hiring for the manager, application support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Business, Technical, Engineering, Information Technology, Information Systems, Management, Financial Services, Business/Administration

Skills for Manager, Application Support

Desired skills for manager, application support include:

Applications
Tools
Approaches
Firewalls
Apache tomcat and WebLogic
Backup
Change
Encryption
Excel
Experience with OpenVPN

Desired experience for manager, application support includes:

Practical experience with workload management concepts in a multi-server environment
Strong leadership and ability to make time critical decisions in response to emergency situations
Ability to coordinate resources across multiple organizations when required
Ability to work with/manage a globally structured support model
Use of analytic skills to find trends in the environment and drive out problems
Lead effort to determine improvement areas in Banking support, acquire Senior Management sponsorship and execute on improvement areas

Manager, Application Support Examples

1

Manager, Application Support Job Description

Job Description Example
Our innovative and growing company is hiring for a manager, application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, application support
  • Ensures data integrity of PLUS and Account Transfer tools through daily/weekly/monthly data quality checks and validation routines
  • Maintain and enhance Automated Reconciliation Tools for interfaces between PLUS and P08, Matrix, Sales Force Tool Kit (SFTK) and Operations Performance System (OPS)
  • Develop new tools to support process improvement opportunities
  • Works with IT and Business customers to define system metrics and SLA’s
  • Participates in system design improvements and performance enhancements
  • Ensures that disaster recovery plans are current and participates in the DR exercises where applicable
  • Produces and presents monthly reports on the health of the system within the portfolio
  • Communicates with business and technical partners when changes within the environment occur
  • Manages the communication to IT and Business Owners concerning incidents and resolution
  • Ensures that all incident processes are properly followed and all controls are adequately met
Qualifications for manager, application support
  • Managing or administering a UNIX or Teradata based Data Warehousing environment
  • Identifies and resolves conflicts with minimal supervision
  • Maintain or are pursuing an AML related certification
  • Ensures that problem management procedures are followed and all problems within scope are documented and closed appropriately
  • Ensures that adequate monitoring is in place for systems within the portfolio
  • Works with business partners and IT management to build more efficient support models and processes
2

Manager, Application Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of manager, application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, application support
  • Analyze and define end-user issues, provide recommendations for tactical resolutions and long-term improvements
  • Maintain and prioritize the back-log of the defect fixes and enhancements
  • 25 days holiday in addition to Bank Holidays plus the opportunity to purchase up to 5 extra days
  • The opportunity to join a global team where you will drive multiple new projects gaining experience with serveral new technologies and systems
  • Assist OM team with problem triage, categorization (break / fix vs
  • Manager position responsible for day to day managing and coordinating all production support related activities
  • Ensure that the work delivered by the team is of high quality and meets all regulatory requirements
  • Day to day HR responsibility for as many as 10 direct reports
  • Complete management status reports on daily, weekly and monthly basis or as needed
  • Provide data and reporting trends to the department and others in ad-hoc, weekly, monthly and as needed
Qualifications for manager, application support
  • At least 3 years of experience in support of medium to large production systems
  • At least 1 year experience in managing IT professionals
  • 3 years experience in managing IT professionals
  • Previous management experience in an application support perspective with a demanding customer base is a must
  • Sufficient technical knowledge to participate in investigating and resolving medium- to highly-complex technical issues that often require business application understanding
  • Familiar with major databases, Oracle, Sybase, MS SQL Server
3

Manager, Application Support Job Description

Job Description Example
Our innovative and growing company is hiring for a manager, application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, application support
  • Determine next steps and ongoing strategy for other financial planning tools (e.g., Advicent, Forefield/ Broadridge, Impact Technologies)
  • Represent and review application and/or system changes as part of the ITIL change management process via CAB
  • Work with 3rd party vendors to ensure expected service is provided and to troubleshoot issues with 3rd party applications
  • Develop and/or attend knowledge transfer (KT) sessions regarding new applications/systems to be supported
  • Manage all support activities of the team to ensure consistent high-quality service delivery, , monitor and report on delivered service levels, be a point of escalation, follow up on issues, manage the team's work schedule, etc
  • Assume all people management responsibilities for her/his team members, , maintain PDL relationships and provide direction and coaching, both functional related to individual professional development
  • Develops and sets the strategic direction for the Technical Application Support Team that is consistent with the Cell Analysis Annual Strategic Plan
  • Works closely with Regional Sales Managers, Marketing and MSL to identify requirements and implement processes and procedures that support attainment of strategic plan
  • Promotes an exchange and standardization of education and knowledge transfer methodologies
  • Uses customer satisfaction measures and incremental revenue as criteria for success and continuous improvement
Qualifications for manager, application support
  • Experience with of the leading Actuarial modeling software vendor packages preferred
  • Ability to manage geographically dispersed teams, virtually via telepresence, adobe chats and bridges
  • Experience in a Technology support role (Application / Infrastructure)
  • Able to assert influence and collaborate across departments to drive through service improvements
  • Contributes and deliver Operational improvement projects
  • Prepares regular operational reports and do in-depth service analysis and follow-up
4

Manager, Application Support Job Description

Job Description Example
Our growing company is looking for a manager, application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, application support
  • Transition to Service Operations – Defines and evolves the project to service operations processes in an agile environment where change is nearly continuous
  • Partner on oversight for enterprise level applications upgrades and implementations
  • Support innovation and organizational change to improve effectiveness
  • Promotes, stretches, supports and furthers each individual’s self-development
  • Implements the Company’s Affirmative Action Plan as it applies to the Application Support team
  • Monitors conduct and relationships among the Associates supervised to prevent discriminatory acts or comments
  • Support or lead Resiliency events (Disaster Recovery, Sustained Resiliency)
  • Develop, implement, and drive short and long term support initiatives, projects, and strategy
  • Develop, plan, and monitor project plans
  • Meet with stakeholders to understand and clarify specific requirements of each project
Qualifications for manager, application support
  • Financial application experience including PeopleSoft experience
  • Minimum 3 years as lead or principal analyst in application support
  • Three to five years of relevant experience in Business Operations or IT Support
  • Must possess strong management and leadership skills, combined with the ability to work effectively across all organizations within the company
  • Medical, Dental, Vision, Short Term Disability, LTD, Life Insurance and more…
  • Work Life Balance Program – unlimited time off!
5

Manager, Application Support Job Description

Job Description Example
Our growing company is looking to fill the role of manager, application support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, application support
  • Prepare accurate reports and provide analysis of current/past incidents to the organization
  • Communicate with internal and external teams and leadership regarding support topics
  • High level monitoring of network performance and troubleshooting of network related issues
  • Establish run books and maintenance windows for recurring operational activities
  • Ability to work in a matrixed environment, supporting other organizations multiple global offices
  • Participate in technology reviews
  • Participate in operations best practices sessions
  • Be the primary point of contact and relationship manager for the local business, country and other technology/operations leaders for T&M (Treasury & Markets Group)
  • Demonstrates knowledge of the business processes in their area of responsibility and can work with the Business to define requirements that will drive efficiencies in the call center operations and ensure a consistently great customer experience
  • Demonstrates knowledge of the application systems in their area of responsibility and can identify, evaluate and define impacts of changes, provide alternatives
Qualifications for manager, application support
  • Strong people management skills / client management skills
  • Private Wealth, trust, trading experience preferred
  • Knowledge of trading investment management process
  • 2+ years of experience with ITIL Service Management
  • 2+ years of experience with AIX or Linux
  • 2+ years Oracle SQL development

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