Analyst, Application Support Job Description

Analyst, Application Support Job Description

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Analyst, application support provides support in the testing of bugs and functional changes to application systems and participate in end-user training.

Analyst, Application Support Duties & Responsibilities

To write an effective analyst, application support job description, begin by listing detailed duties, responsibilities and expectations. We have included analyst, application support job description templates that you can modify and use.

Sample responsibilities for this position include:

Maintain technical and business documentation
Research and document missing deposit activities, as identified by Proof and Control reporting
Research Level 2 issues as identified by AMG
Monitor and document Production defects
Work with the on-shore support team to effectively support ATM operations
Help configure the application to meet business needs
Managing access rights, new users, new roles, and use of various application utilities
Developing application end-user documentation and training materials as needed
Providing desktop support as needed with Blackberries, MS Office Software, phone systems, printers, and networked copiers
Facilitate the communication of requirements between operations and all relevant business or support units

Analyst, Application Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Analyst, Application Support

List any licenses or certifications required by the position: ITIL, SSL, MCP, MCTS, V3, MCSE, V.3, NOSQL, DEV, PRPC

Education for Analyst, Application Support

Typically a job would require a certain level of education.

Employers hiring for the analyst, application support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Engineering, Education, Business, Information Systems, Computer, Information Technology, Technology, Science

Skills for Analyst, Application Support

Desired skills for analyst, application support include:

Approaches
Tools
Business Analyst work like requirement gathering
Business systems and applications and will participate in delivering an outstanding customer focused service
End-to-end systems development life cycles
Estimation techniques
Functional testing for an application
Good Manufacturing Practices
IT certificates and replacement processes
Iterative and other modern approaches to software development

Desired experience for analyst, application support includes:

Ensure timely & relevant communication to all stakeholders within organization with vendor partners
5+ Years of Application support or Release Management Activities
Experience in HP ALM (or any similar SDLC management tool)
Knowledge in Sybase, Oracle PL/SQL
Working knowledge of content management solutions like SharePoint
Knowledge of version control systems like Tortoise SVN and Subversion

Analyst, Application Support Examples

1

Analyst, Application Support Job Description

Job Description Example
Our innovative and growing company is looking for an analyst, application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for analyst, application support
  • Support the delivery of IT projects, both through the implementation and post live support, ensuring consistency of delivery
  • Submit Change requests for non-routine activities, implementations and work that may potentially produce and outage
  • Coordinate the entire process of onboarding a new application with all impacted groups
  • Test software for functionality and compatibility
  • Establish relationships with business user departments, maintaining regular communication
  • Maintain application vendor relationships
  • Coordinate application procurement process, ensuring vendor compliance with non-disclosure agreements
  • Stay abreast of licensing and pricing agreements
  • Ensure application compliance to regulatory requirements
  • Day to day support of the application platform
Qualifications for analyst, application support
  • Experience working with service delivery, environment preparation, and release testing
  • Ability to timely execute tasks in low to moderately complexity and perform under management guidance and supervision
  • Experience in participating in resolving client applications issues
  • Sound knowledge of application support principles
  • Basic knowledge of technical environment and applications supported within team
  • Basic understanding of businesses supported
2

Analyst, Application Support Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of analyst, application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for analyst, application support
  • Proposals for Application enhancements to meet changing Business environment
  • Senior Stakeholder engagement to collect and document requirements
  • Negotiation with Vendors to find the best viable option
  • Other technology teams’ engagement and management to deliver Technical Application changes
  • Other team members’ training, guidance and management to deliver large scale changes in the peak period of time
  • Vendor engagement to negotiate possible solutions, get updates on the application release plans, identify root causes for any application issues
  • Junior team members’ training, guidance and management
  • Coordinate and perform deployment, installation, configuration, troubleshooting, maintenance and support of production environments
  • Driving the stability agenda, specifically focusing on the top six priorities, evergreen hygiene, front to back monitoring and functional health checks, increased automation, proactive capacity management and resiliency discipline
  • MONITORING AND AUTOMATION – The candidate will be accountable for monitoring the application environment
Qualifications for analyst, application support
  • Experience in at least of the following technologies, including automation scripting
  • Exposure to both Unix and Windows Platforms on OS level
  • Varicent or Workday knowledge a plus
  • Industry-specific training with In-depth knowledge of ITSM Incident, Problem, Change, Configuration and Availability Management System is a highly desirable asset
  • Ability to participate in after hour support duties including on-call rotation
  • Support of applications published through Application Virtualisation technologies, Microsoft RDS, Citrix (beneficial)
3

Analyst, Application Support Job Description

Job Description Example
Our company is searching for experienced candidates for the position of analyst, application support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for analyst, application support
  • Implementing change controls on the production estate
  • Prepare and distribute release notes
  • Ability to provide concise, technical reports to management upon request
  • Provide on call or out of hours support as the business requires
  • Responsible on adhering polices in Problem, Change, Request, and Incident management
  • Responsible for Automation requests of application reports or feeds/system monitoring and other business process improvements
  • Offers consultancy and hands-on support for the transition of new services into the production environment
  • Works closely with peers at other regional offices around the globe
  • Contributes in both Delivery and Operational improvement projects
  • Identifies potential threats and mitigate risks, act as a guardian of production services and change procedures are followed
Qualifications for analyst, application support
  • Knowledge of the Microsoft SQL Server platform, including SSRS, SSIS, and SSAS
  • Object oriented programming experience (VB, .Net, Java, is desired)
  • May be called upon to perform production support or system rollouts on nights and weekends
  • Expectation to join the on-call rotation within 6 months of joining the team, and ability to master our start of day workflow processes
  • Ability to read/interpret programming/scripting language
  • 2-3 years Client Support experience in an application support role within a corporate environment
4

Analyst, Application Support Job Description

Job Description Example
Our company is growing rapidly and is looking for an analyst, application support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for analyst, application support
  • Eagerness to learn enough about whatever tools & tricks are needed to get the job done
  • Develop and implement IT setup and configuration plan in timely manner
  • Coordinate with 3rd party vendors to set up all IT at respective sites cancellation at the end of the jobs
  • Implement all configurations and costs associated with job site setups in coordination with the project teams
  • Work with MyShop coordinators to ensure all software and hardware gets procured in a timely and correct fashion
  • Provide single point of contact for APAC professionals to escalate any PC or network problems with respective vendors
  • Maintain and update the construction group regional intranet site
  • Clearing/Settlement
  • Troubleshoot and resolve workflow discrepancies
  • Make critical decisions in the areas of analysis and problems solving
Qualifications for analyst, application support
  • Minimum of three + years in a production support management role within Financial Services Industry
  • Experience with Wall Street in respects to both technical and functional aspects (Level 2) or all of Murex, Wall Street and ION applications (Level 1)
  • Hands-on experience in data analysis SQL and MXML
  • Good knowledge of FX, Credit and Interest Rate derivatives
  • Experience working on distributed platforms (UNIX/Linux)
  • Knowledge of Linux Server and database architecture including proficiency in writing/executing MySQL queries
5

Analyst, Application Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of analyst, application support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for analyst, application support
  • Incident Management/ Problem management / reduce incident resolution time
  • Production ticket inventory management
  • Production support integration into critical operational, technical and business units
  • Operational reporting and SLA management
  • Support continuity of business and disaster recovery capabilities
  • Familiarity with html, Http, F5, xml, json, js, css, xslt etc
  • Propose and implement enhancements to improve the features, security, performance and reliability of the Webserver environments
  • Maintain documentation and validation processes to ensure adherence to company policies
  • Collaborative and team focus
  • Provide technical support to company user base on business systems
Qualifications for analyst, application support
  • Demonstrated strong problem solving skills to deal with the issues encountered across multiple applications within a complex environment
  • Improvement focused – expect to be asked what Keizen means!
  • 7+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing or supporting application hosted on Red Hat Linux servers (5.x), AIX in a large enterprise environment
  • 7+ years hands-on experience in .Net technology
  • 7+ years experience designing highly reliable/recoverable Windows-based solutions that address specific business needs and requirements
  • Operating systems and applications Windows Server, SQL

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