Intermediate Application Support Analyst Job Description

Intermediate Application Support Analyst Job Description

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Intermediate application support analyst provides hands-on application architecture guidance on new application design projects from conception to completion and is responsible for the overall application architecture, design, and development technologies used.

Intermediate Application Support Analyst Duties & Responsibilities

To write an effective intermediate application support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included intermediate application support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Relationship Management – Posses the knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner
Assist with testing and verification of information processed through the system, including the development of test matrices, both manually and through use of automated testing tools
Second and Third Level Support (Including Maintenance Activities) Independently triage and resolve level 1 and level 2 support issues
Provide daily functional and technical support to our global customers
Evaluate, analyze and troubleshoot issues by understanding the flow of information
Deliver accurate, timely, courteous and cooperative communication to our global customers
Accurately configure static data and update market data within the Murex system using various data sources
Create and maintain procedural documentation, ensuring that all routine processes are documented and cross-trained risk identified and mitigated
Identify opportunities to improve efficiency, improve data integrity, or reduce risk by exploiting system capabilities
Support the resolution of issues and development items by participating in discussions regarding priorities and resource availability while maintaining a focus on customer needs, the impact to the larger organization and the SDLC process requirements

Intermediate Application Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Intermediate Application Support Analyst

List any licenses or certifications required by the position: ITIL

Education for Intermediate Application Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the intermediate application support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Technical, Software Engineering, Engineering, Information Systems, Information Management, Systems Engineering, Computer Engineering, Technology

Skills for Intermediate Application Support Analyst

Desired skills for intermediate application support analyst include:

Approaches
Databases
Tools
Activities
Anticipating
Deliverables and techniques for implementing new
Design and analysis methodology and application development
Design and analysis methodology and application development processes from both an industry and BMO perspective
Enhanced applications into a production environment
Experience with defining

Desired experience for intermediate application support analyst includes:

Prepare business/technical requirement specifications and functional/technical design documents for projects
Support the creation of designs that are scalable, transferable and that meet the business needs
Represent the team as a member of divisional project teams
Off hour support will be required periodically
Lead testing and verification of information processed through the system, including developing test matrices
Derivatives experience is preferred

Intermediate Application Support Analyst Examples

1

Intermediate Application Support Analyst Job Description

Job Description Example
Our growing company is looking for an intermediate application support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for intermediate application support analyst
  • Data Confidentiality/Security Maintain confidentiality of sensitive information at all times
  • Data Quality Maintain data quality at all times
  • Documentation Complete documentation/flow charting of system builds and maintain team's existing documentation independently
  • End User Training Create and review existing training documentation
  • Process Improvement Create and update processes
  • Project Management Create and contributes to project tasks and milestones
  • Report Writing/Analysis Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests
  • SDLC (System Development Life Cycle) Have an intermediate understanding of the application development life cycle
  • System Integration Complete assigned tasks related to system integration
  • Vendor Relationships Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary
Qualifications for intermediate application support analyst
  • Hands-on experience with system administration and security hardening
  • Able to communicate effectively and build relationships with different people at different levels in the organization, along with project coordination skills
  • Proactive with good judgement and able work independently in sometimes ambiguous situations
  • Minimum 1 years of working experience in SQL and UNIX
  • Certified Revenue Cycle Professional Certificate within 3 years of employment
  • Bachelor's degree and at least 3 years of progressively responsible experience in revenue cycle operations
2

Intermediate Application Support Analyst Job Description

Job Description Example
Our company is looking for an intermediate application support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for intermediate application support analyst
  • Analyse and resolve issues in line with contracted SLA's
  • Identify, initiate and scope service releases, ensuring all release documentation is easy to read and contains all necessary documentation
  • Coordinating resources and teams to troubleshoot/resolve issues
  • Communicating changes, incidents, and outages
  • Running API test cases
  • Logging remotely into desktops and shaking down applications
  • Diagnose and correlate - Disparate information to determine the appropriate course of action for medium to highly complex situations, which requires in-depth investigation and analysis to provide a solution in most situations
  • Complex technical evaluation - Determine risk levels and technical feasibility when making changes to applications
  • Strong judgment skills - Work in a highly complex environment where judgement are dependent on a number of variables such as time, complexity
Qualifications for intermediate application support analyst
  • Employee must have a valid drivers' license and possess own transportation
  • Bachelor’s Degree or College Diploma Computer Science and/or related field
  • Knowledge of SharePoint or other Microsoft productivity products highly preferred
  • Bachelor’s degree in Engineering /Computer Science or Information Technology (IT) related field of study
  • At least a minimum of 3 years practical work experience supporting printers, networks, servers, and PLC
  • Typically has 2+ years experience with modern technology and application support through education or practical experience
3

Intermediate Application Support Analyst Job Description

Job Description Example
Our innovative and growing company is looking for an intermediate application support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for intermediate application support analyst
  • Experience practicing Software and System Change Management
  • Typically 1- 2 years of work experience in IT or business environment and/or B.S./B.A
  • Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience
  • Specialized knowledge from education and/or business experience
  • Verbal & written communication skills - In-depth
Qualifications for intermediate application support analyst
  • Not afraid to speak up and present new ideas, question the status quo
  • UNIX (desired)
  • Strong experience with contact center technologies (Genesys and Verint preferred)
  • While the selected resource does not need to have extensive hands-on experience with these platforms, they should be familiar enough to discuss issues with the vendor and troubleshoot both Genesys and Verint platforms
  • Previous experience in Software Support
  • Familiarity with Structured Query Language (SQL)

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