IT Support Analyst Job Description

IT Support Analyst Job Description

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IT support analyst provides support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;.

IT Support Analyst Duties & Responsibilities

To write an effective IT support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Deployment of workstations and software management of their updates through System Center 2012
Basic Active Directory knowledge
Provide End-user technical support and maintenance (hardware and software) on all desktop systems, printers, copiers and other peripheral devices
Assist with roll out of Major Software upgrades
Troubleshoot system and minor network problems and diagnosing and solving hardware/software faults
Support of the Desktop environment
Problem solving during the operations of the business
Supporting AV Meeting Rooms
Managing IT Loan equipment
Administering file permissions and print queues

IT Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for IT Support Analyst

List any licenses or certifications required by the position: ITIL, MCSA, MCSE, CCNA, MCP, MTA, ACMT, MCITP, PC, CCNP

Education for IT Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the IT support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Information Technology, Technical, Engineering, Business, Associates, Information Systems Management, Information Systems, Computer Engineering

Skills for IT Support Analyst

Desired skills for IT support analyst include:

HIPAA privacy and Security rules
Active Directory
Software
Federally published standards relating to PIV/HSPD-12
Administration
Client hardware
Client operating systems and contemporary office productivity applications
DHCP
DNS
Common mobile devices and operating systems

Desired experience for IT support analyst includes:

Diagnosing and resolving computer and network issues
Workstation and Server set up and maintenance
Maintaining anti-virus, backups, updates and security patches
On-boarding new managed services clients
Under the functional leadership of a manager or senior analyst, performs independent task assignment and analysis of an assigned subset of technologies, systems, and/or processes across the Group
Takes ownership of their assigned site(s) including having detailed knowledge about the equipment, systems, workflows, and personalities at their site(s)

IT Support Analyst Examples

1

IT Support Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of IT support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support analyst
  • Performs project assignments as determined by department leadership to plan and develop total system configuration and application solutions
  • Provide day-to-day support for employees on issues as necessary
  • Deliver the same service (on site) to the Eurosport office in Amsterdam on a bi-weekly basis
  • Manage the lending of IT equipment
  • Supporting users in a Windows 7 environment
  • Providing support to Microsoft Office 2010
  • Troubleshooting PC Hardware and peripherals
  • Performing document management
  • AV equipment installation and setup
  • Resolve all IT issues
Qualifications for IT support analyst
  • Knowledge of Microsoft Networking
  • Must have knowledge of WMS system
  • Associate of Arts or Bachelor’s degree in technology support or related field
  • 4-5 years of experience in a related technology support position
  • Must be knowledgeable with mobile device technology and synchronization with Exchange
  • Must possess excellent customer service and communication skills to effectively work with both staff and users
2

IT Support Analyst Job Description

Job Description Example
Our growing company is looking for an IT support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT support analyst
  • Adjust Windows IE security and Windows registry settings to function with support software
  • Performing remote Windows Server administration functions and network connectivity checks, including verify server availability
  • Hardware and software installations and upgrades and new restaurant support
  • Excellent customer management capability
  • The ability to take ownership of a problem and ensure its resolution
  • Ability to troubleshoot and remain calm under pressure
  • Experience of being a collabrative team worker and willing to share knowledge
  • A genuine interest in information technology issues and trends
  • A passion to pursue independent study
  • Ordering and distributing office supplies
Qualifications for IT support analyst
  • 3+ years experience in an Enterprise-level support environment
  • Willingness to travel to the satellite offices in the rest of Europe if required
  • Experience in the use and troubleshooting of Microsoft Lync and it’s audio conference features
  • Ability to build, configure, deploy and trouble shoot the desktop/laptop/printing/ environment (Windows and Mac)
  • Experience of infrastructure hardware support - including NetApp, Juniper, HP Servers and Cisco are desirable
  • Experience with AV (Cisco,Tandberg, Crestron), Voice over IP and IPTV technologies are desirable
3

IT Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of IT support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support analyst
  • Diagnose the nature of an incident
  • Identify trends and recurring types of incidents
  • Create knowledgebase articles and other documentation to improve self-service improve team’s effectiveness
  • Provide technical support to store and corporate office personnel
  • Determine users’ needs and communicate effectively with team members to resolve issues in an efficient manner
  • Report on IT service performance and incidents, including keeping users and stakeholders up to date on status of incidents
  • Assist with planned local IT deployment activity such as new network and desktop deployments
  • Assist with upgrades and changes to applications and infrastructure
  • Install and configure computer hardware operating systems and applications
  • Talk staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
Qualifications for IT support analyst
  • Maintain procedure documents, forms, setups, tables, as required
  • Sound to advanced knowledge of technical environment and applications supported (e.g., MS SQL Server, SAP/BO, MS Office, Excel, Access, Visio)
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the team and business unit
  • Sound knowledge of Bank and technology standards (e.g., infrastructure, architecture, processes, applications)
  • Sound knowledge of Risk Data Integration and Reporting
  • Expert knowledge of business and data analysis principle
4

IT Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for an IT support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support analyst
  • Provide support for A/V presentations, video conferencing and telecommunications as needed
  • Interface with third party vendors to coordinate support & repair related activities
  • Stay current with changes in environment, technology, system information and updates
  • To maintain the Helpdesk system, recording appropriate information for fault incident and fault resolution new requests
  • Carry out administrative duties
  • Troubleshoot and answer questions related to the functionality and use of a variety of computer systems used in Radiology
  • Perform QA functions on a variety of computer systems used in Radiology, including reconciling patient data and deletion of incorrect data
  • Assist with the training of the Radiologists and Residents on using the Radiology PACS, dictation system, and other computer systems
  • Perform first level of troubleshooting for Radiology computer system issues
  • Assist end users across the hospital with image viewing
Qualifications for IT support analyst
  • Acts as a key resource for the support team and the business, assuming lead Business Systems Analyst role within TS Target Operating Model
  • Supports Relationship and/or IT Managers by providing expert analysis and assessment of production issues
  • 3+ years relevant experience in a support organization
  • Assist with the provision or removal of IT services
  • Mobile device procurement, activation, liability transfers and other mobile device management functions
  • Support of company mobile vendor accounts and mobile inventory management
5

IT Support Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of IT support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support analyst
  • Must have attention to detail and demonstrate the ability to prioritize, multi-task & quickly change focus
  • Provide excellent customer service to patients, their families, UIHC staff and clinics
  • Ensure prompt and regular feedback to line manager
  • PC procurement for the Nordics and Assets for Denmark
  • Resolution of IT Incidents, problems and service requests
  • Liaising with IT suppliers to ensure requirements are being completed within SLA
  • Use email, ticketing, IM, or other administrative tools to address issues
  • Perform installation, configuration and support within the Windows environment
  • Troubleshooting and resolving user issues with ESSO Single Sign-On
  • The ability to offer IT support for all restaurants for various technologies, including, but not limited to Aloha POS, KDS, Dinetime, Cisco Routers, HP Servers
Qualifications for IT support analyst
  • Mobile device applications support to include Apple, Android and Tablet specific operating systems
  • Ability to take direction and collaborate with colleagues and management teams
  • Relationships - all-round relationship builder, with clients, team, peers across different jurisdictions and with a diverse set of people
  • Communication - strong oral and written communication skills, in person, over telephone and emails
  • Presents well, has a degree of maturity and ability to solve problems in a meaningful and convincing manner
  • IT HelpDesk experience in a 400-800 user environment

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