Junior Support Analyst Job Description
Junior support analyst
provides technical support for Microsoft Active Directory, including competence in Group Policy, replication, user/group administration, LDAP, and troubleshooting system health.
Junior Support Analyst Duties & Responsibilities
To write an effective junior support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included junior support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Trade checkout
Trade position and cash reconciliation
Have at least 2 years experience in the finance industry (including middle/Back office operations) or similar high-demand IT Operations Model
Possess a front to back understanding of the trading life cycle
Display strong customer service focus and the ability to deliver quality support along with strong communication skills
Be able to multi-task and have excellent time management and prioritisation skills
Perform well under pressure and provide timely and accurate solutions to system problems
Be able to interpret SQL, Java, UNIX/Shell Scripts and .Net for analysis is a plus
Have at least 2 years experience in the finance industry or similar high-demand IT Operations Model
Modify configurations, utilities, software default settings, for the local workstations
Junior Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Junior Support Analyst
List any licenses or certifications required by the position: ITIL, MTA, CFA, FRM, COMPTIA, III, MCITP
Education for Junior Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the junior support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Business, Education, Engineering, Technical, Finance, Accounting, Information Systems, Technology, Economics
Skills for Junior Support Analyst
Desired skills for junior support analyst include:
Application architecture
Microsoft Active Directory and Group Policies
Various computer and networking components
API and Messaging communication protocols and mechanisms
Database concepts and middleware solutions
EDI
EDI standards
Finance/banking Systems
Incident & Problem Management
Payment Card Industry Standards
Desired experience for junior support analyst includes:
A technical degree with relevant work experience
Technical, analytical or service desk work experience, or
Experience as a business IT “super-user” with an aptitude and interest for moving into an AM support role
Good customer facing skills - the ability to talk to business users and understand their issues will be key
Proven communication skills - will need to accurately record and communicate issues and resolution progress
Some experience in SQL, Network Configuration
Junior Support Analyst Examples
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Junior Support Analyst Job Description
Job Description Example
Our growing company is looking for a junior support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for junior support analyst
- Respond to user trouble calls
- Conduct system back ups
- Conduct daily system checks
- Provide system maintenance
- Release and print batch reports in as required to support the FRCSE
- Monitor NALCOMIS interface with Navy ERP
- Produce headcount monitoring and reporting / in particular in the monthly headcount closing reporting to Paris
- Assist in Trading Partner Onboarding
- Performs continuous monitoring of systems' health (incl
- Collaborate with business and technical teams to support the day to day activities supporting JD Edwards
Qualifications for junior support analyst
- BA Degree or equivalent educational certificate preferred
- Requires an Associate's Degree in Management Information Systems, Business, Computer Science, Mathematics or related quantitative science field
- In-depth experience with NTCSS
- 2-5 yrs of business experience (sales preferred)
- Spyware / adware removal tools antivirus programs
- Must be comfortable with all facets of PC and laptop hardware setup and maintenance
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Junior Support Analyst Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of junior support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for junior support analyst
- Troubleshoot client issues in Reporting Tools tied to JDE (DAS, Business Objects, Excel)
- Troubleshoot integration issues tied to JDE (FTP, BIP and Web Services)
- Track work activities and document solutions in our Global Ticketing System (iSupport)
- Update and maintain Help Documentation for JDE in Oracle UPK
- Conduct the initial investigation into issues raised through a variety of means including liaising with development teams, project managers and helpdesk
- Co-ordination and assignment of support tickets to team members
- Researching technical documentation and past incident histories
- Monitor SLAs, Change Request progress through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales
- Proactively liaise with the customer to keep them informed of progress
- Be an active member of the support team, reporting regularly on status of issues Ensure any issues are logged and that escalation procedures are followed, as documented
Qualifications for junior support analyst
- Experience working with a ticketing system/service desk
- Essential - willingness to learn
- Working on New Starters and Leavers, requesting account creation building and rolling out hardware and updating software packages
- Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing work load
- Knowledge of EXTOL and JDA / Manugistics
- Working knowledge of Service Now or other ticket tracking software
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Junior Support Analyst Job Description
Job Description Example
Our company is hiring for a junior support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for junior support analyst
- Receive, review and assign Requests for Change as per Change Management Procedure
- To promote consistent and good working practices, making suggestions for improvement wherever possible
- Contribute to Technology projects as required
- Ensuring the liaison between Front-Office and other support departments (RISQ, FIND .) to smooth the processing and resolution of daily issues
- Troubleshoot and resolve user issues where possible
- Work with end users to understand requests and set expectations
- Oversee and manage the user request queue process
- Monitor case age to ensure timely resolution and follow-ups
- Follow escalation plan and assign requests to appropriate subject matter experts
- Assist senior analysts with EMEA regulatory reporting (MiFID, EMIR)
Qualifications for junior support analyst
- Self-motivated individual with excellent organization skills and the ability to manage multiple tasks and priorities and easily adapt to changing environment
- Identify opportunities for proactive support, best practices and training
- Participate in software and system upgrades with infrastructure and development teams
- Update support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements
- Ability to craft concise communications of a technical nature to a business community
- Expertise in BI content design and navigation
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Junior Support Analyst Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of junior support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for junior support analyst
- Assist senior analysts in performing daily collateral management functions/tasks
- Assist senior analysts in managing and taking accountability for assigned project work through to completion ensuring that deadlines are met and risks are managed
- Liaise with external vendors and administrators to source underlying asset data
- Perform Daily and monthly reconciliation of investment portfolios with PB/custodian banks
- Investigate and resolve discrepancies between internal records and various external custodians and administrators
- Assist Senior Analysts and Investment teams in resolving any specific queries
- Collate and verify key data to ensure internal core data is valid and accurate
- Preparation of batch schedules and checking of system outputs
- Ensuring that documents and reports are produced at the correct time
- Ensuring that bills and letters are accurately produced and dispatched
Qualifications for junior support analyst
- Working knowledge of Cognos Connection (scheduling/bursting, report views, portals)
- Ability to create Cognos 10.1 reports using Report Studio, Analysis Studio, and Query Studio
- Understanding of the logical components involved in EDW architecture
- Familiar with terms such as ETL, Data Mart, Cubes, Change Data Capture, MDM, ODS, ADL
- Understanding of retail merchandising or supply chain systems
- 1-3 years of experience supporting JD Edwards
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Junior Support Analyst Job Description
Job Description Example
Our growing company is hiring for a junior support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for junior support analyst
- Liaise with key stakeholders, including provision of up to date and accurate project information in an easily understood format
- Co-ordinate bid and project change control requests between key stakeholders
- Provide and maintain a repository of project knowledge and lessons learned, making this available as guidance to project teams
- Provide access to up to date standard project documentation, ensuring that SharePoint is used as the standard document repository
- Participate in monitoring project schedules and project budgets
- Monitor resource forecasts and provide information about resource availability for projects
- Provide quality assurance services to projects by tracking and reporting on compliance to project standards
- Support the closure of transition and change team audit actions
- Responding to customers in the Americas and EMEA regions and providing clear communications and proper documentation of their requests, while in pursuit of a positive outcome
- Acting as a regional point of contact in a DevOps model, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
Qualifications for junior support analyst
- A bachelor’s degree (or equivalent education/experience) in computer information systems, computer science or a related discipline
- Undergraduate degree in Information Systems, Computer Science or other relevant discipline and 1-2 years relevant production support experience, or equivalent combination of education and work experience
- Strong qualification level in equity derivative markets
- Five years' Treasury operations work experience preferred including supervisory experience and relevant Capital Markets Board of Turkey license
- Extensive understanding of OTC Treasury instruments
- BS/BA in Accounting, Finance, Mathematics or other quantitative subjects is preferred