Application Support Analyst Job Description

Application Support Analyst Job Description

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Application support analyst provides technical support services to application support team in a Linux (VMware, RHEL) environment with a Java frontend, Cobol backend in conjunction with TFS config management and HP-ALM UFT test scripting/automation.

Application Support Analyst Duties & Responsibilities

To write an effective application support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included application support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Troubleshoot, diagnose and identify problems using SQL, Toad and applications
This requires detailed knowledge of multiple systems, in-depth understanding of the functionality for these systems
Create and maintain trouble shooting guides and support documentation for the specific assigned applications
Develop programmatic tools to eliminate or reduce manual work, resolve underlying root causes of issues, and collaborate with development teams to enhance the applications for customer use and EBSO needs
Knowledgeable in applications and systems fit into wider infrastructure, networks, DMZs, firewalls
Act as the 2nd level escalation and referral point for business applications - including, but not limited to, Admissions, Retail, F&B, HR, Hotel, Finance & eCommerce systems
Ensure that all Data Protection Principals and PCI DSS requirements are complied with across the operations of the business applications
Contact Exchanges and Brokers to resolve connectivity & system issues
Diagnose and fix production issues
Respond to customer requests as per SLA Guidelines

Application Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support Analyst

List any licenses or certifications required by the position: ITIL, SSL, MCP, MCTS, V3, MCSE, V.3, NOSQL, DEV, PRPC

Education for Application Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the application support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Engineering, Education, Business, Information Systems, Computer, Information Technology, Technology, Science

Skills for Application Support Analyst

Desired skills for application support analyst include:

SQL
Excel
Java
Applications
Multiple systems
Approaches
Linux
Clearance
Fund accounting
Scripting languages

Desired experience for application support analyst includes:

Flexible with regard to working shifts (12-10 PM Shift)
Flexible with regard to working shifts (12-10 PM)
6 months of experience with enterprise class scheduling software
Experience with supporting order management and/or Trade execution systems
Minimum three years experience working trading and/or portfolio management support
BMC Control-M Job scheduling knowledge and experience

Application Support Analyst Examples

1

Application Support Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of application support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support analyst
  • Deployment of applications fixes, patches, upgrades and improvements
  • Work according to IT Service Management processes (ITIL), Change, Incident, Problem Management
  • Ensuring incident, problem and change management
  • Ensuring that incident, problem and change management
  • Using technical knowledge of Group's IT estate, resolve incidents passed to the Global Application Support team, according to agreed service levels, with minimal referrals to the Senior Application Support Analyst and Application Analysts
  • Support the strategy of online customer excellence, through creating and protecting an error free booking journey across our Global websites
  • Undertake appropriate data maintenance and data correction tasks
  • Create and update knowledge base documents for known fixes and processes and add them to the Global knowledge base library
  • Deliver well planned Change Records to fix faults, and to introduce improvements to the IT estate
  • Support the Problem Management process ensuring appropriate problem ownership and investigation
Qualifications for application support analyst
  • Informatica or other ETL knowledge or experience
  • Core Java programming knowledge
  • Familiarity with PeopleSoft CRM case management
  • Familiarity with MKS Integrity workflow
  • Extensive experience in CA Siteminder Single Sign operation
  • Basic understanding of Java or C# including build tools
2

Application Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of application support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support analyst
  • The global team will provide 24x7 on-site support 365 days per year
  • Work with Line of Business AD teams to trouble shoot production issues
  • Rotational on call 24 X 7
  • Organize training with key users as requested by superior, provide support during the training and contribute as appropriate
  • You will work closely with other divisions/department, regional / global technology and external vendors to achieve and deliver common projects/business goals within time and budget
  • You will need to prioritize and resolve business-as usual issues pertaining to customer service delivery, operational efficiency apart from tracking and monitoring the progress of ongoing business improvement initiatives (projects & enhancements)
  • This position is responsible for technical, identifying, analyzing and deploying right solution for business
  • You are to work closely with regional development team, database team, associations or vendor in requirement design, analysis and feasibility study in-line with the project management lifecycle and implementation
  • You are to work closely with Compliance teams (Tech Risk & Control and Business Compliance) team in all compliance and audit related matters
  • Development and test environments maintenance
Qualifications for application support analyst
  • Experience in provides day-to-day production support
  • Industry-specific training with In-depth knowledge of ITSM Incident, Problem, Change, Configuration and Availability
  • Experience in providing day-to-day production support
  • Strong knowledge of HPUX (UNIX platform) & Windows OS
  • Some Knowledge of Web Services
  • Apply technical knowledge to operate a technology area
3

Application Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of application support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support analyst
  • Provide daily production support and help resolve any application problems in a prompt and efficient manner
  • Perform basic system administration tasks including setup of user profiles and security access
  • 1st and 2nd level application support for business systems with escalation to software development, technology teams, end users or third parties as appropriate
  • Recording and taking ownership of issues using ServiceNow or Jira system and following through to successful resolution
  • Ensure business systems are operational during core business hours
  • Analysing the risk & impact of various tasks and prioritising them
  • Supporting the end user to ensure continuity of the development, UAT and Production environments
  • Test and implement bug fixes or enhancements in Dev, Test and Live environments
  • In charge of Disaster Recovery scenarios
  • Monitoring business systems
Qualifications for application support analyst
  • BS in Information Systems, Information Technology, or a related field is required
  • Ability to work quickly and independently in a fast-paced environment
  • A hunger to learn best practices across a large portfolio of applications and platforms
  • Ability to master the design and development of financial and operational reports
  • Requires ability to handle multiple tasks
  • Requires experience with MS Office tools, including Visio
4

Application Support Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of application support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for application support analyst
  • Prioritizes and manage tasks and resolve day-to-day application issues and client requests
  • Participate in 24x7 support coverage to cover any shift
  • Participates in application change and deployment activities
  • Respond to and analyse user’s production-related queries with others ITEC teams when required
  • Manage communications with Japanese exchanges and vendors, including screening of information released by the exchanges when necessary
  • Perform other tasks as defined by ITEC/PRD management
  • Participate to testing and release of new programs when required
  • Promote ideas for system enhancement and initiate proposals for system stability
  • Estimates the risks and opportunities in our day to day job, take initiatives to reduce the risks and improve our efficiency
  • Coordinate with business the requirements for new job sites, and any changes or demobilizations to current locations
Qualifications for application support analyst
  • Possess a range of IT experience with previous application support responsibilities
  • Strong time management skills to facilitate working on multiple tasks
  • Possess a degree in computer science, systems analysis or a related study, or have equivalent experience
  • Candidate should be willing to do shifting work schedule, to compensate for the time difference between India and Australia (Sydney)
  • Candidate should be willing to do on-call responsibility (which is required outside of business hours including weekends)
  • Candidate should be willing to do off business hours coverage (including weekends), where required to help out with the change deployments
5

Application Support Analyst Job Description

Job Description Example
Our company is looking to fill the role of application support analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for application support analyst
  • Analyzes, designs, codes, tests, and documents programs
  • Performing a daily health check of intra-day/overnight system batch and UI processes
  • Monitor Level II business application incident queue, resolve level II issues, and coordinate Level II problem resolution with business leaders and technology vendors as required
  • Support standard and accepted processes and procedures governing Incident Management, Problem Management, Change Management, and Release Management in addition to application administration, data management, and license compliance
  • Participates on project teams to evaluate, select, test, and implement business technology systems in support defined business requirements and in compliance with technical and security standards
  • Maintains strong working relationships with business technology personnel, IT associates, and business technology vendors
  • Troubleshoot software and configuration errors determining root cause and improvement opportunities
  • Deploy new or updated software code provided by Product Development
  • Develop and maintain scripts to automate deployment activities
  • Monitor and help improve system / application performance and stability
Qualifications for application support analyst
  • Knowledge of programming languages including MySQL, ASP, Java, PHP
  • Knowledge of publishing, media, ecommerce industry a plus
  • Proactively monitor all identified key performance indicators to ensure the website is running within the identified tolerances
  • Understand Database tables, relationships, stored procedures, indexes and views
  • Works independently, displays initiative
  • Previous experience of Production Application support

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