Senior Application Support Analyst Job Description

Senior Application Support Analyst Job Description

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Senior application support analyst provides expert advice on how to use analytics tools (eg Digital Analytix, Adobe Analytics), relational databases (using SQL), visualisation (eg Tableau) and optimisation tools (eg Optimizely).

Senior Application Support Analyst Duties & Responsibilities

To write an effective senior application support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included senior application support analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Resolving end-user support issues using enterprise-wide standards and tools
Hands-on coding in Java
Develops, supports, and manages application code, user interfaces, and third-party integration components for the customized Workday solution using Workday Studio, EIB, Calc
Partners with Clients and Technology Solutions to define and capture business requirements, technical requirements, determines scope, and estimates the effort in the development of Technology requirements
Responsible for triaging issue resolution, working with WB Technology Solutions and Clients to determine root cause and implement corrections
Responsible for managing changes between Workday tenants and ensuring that changes are properly tested and approved and migrated to production using Warner Bros
Writes business requirements, functional designs and test cases for support fixes, ongoing enhancements and projects
Provides functional guidance, configuration design choices and support fixes, ongoing enhancements and projects
Partners with Clients and Technology Solutions to define and capture business requirements, determine scope and estimate the effort in the development of Technology requirements
Assists in the development of key strategic attributes for the client’s information technology strategy

Senior Application Support Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Application Support Analyst

List any licenses or certifications required by the position: ITIL, MCITP, PMP, V4, PMI, PKI, MCAD, MCSE, MCSA, MCP

Education for Senior Application Support Analyst

Typically a job would require a certain level of education.

Employers hiring for the senior application support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Business, Engineering, Technical, Information Technology, Technology, Information Systems, Financial Services, Education, Computer Engineering

Skills for Senior Application Support Analyst

Desired skills for senior application support analyst include:

Approaches
Tools
Tools and techniques for anticipating
Databases
Java
Capital Markets arena
How to create and modify job schedules using job scheduling software
Relational database concepts and how to interact with databases using SQL
Assumptions
Basic networking

Desired experience for senior application support analyst includes:

Must have knowledge of Autosys
Bachelor’s degree, preferably in Finance or International Business
2-3 years of relevant business and/or technical experience, preferably in the financial asset management industry
Excellent working experience in managing customer relationships
Working knowledge of Procedural Language/Structured Query Language (PL/SQL), Oracle and batch scheduling is preferred
Problem solver who is able to juggle numerous tasks and priorities with minimal supervision

Senior Application Support Analyst Examples

1

Senior Application Support Analyst Job Description

Job Description Example
Our innovative and growing company is looking for a senior application support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior application support analyst
  • Senior contact point for detailed complex technical issue
  • Build and maintain an understanding of Newton business processes, information flows and IT requirements relating to the above areas of responsibility, through regular discussions with all appropriate levels of staff
  • Liaise with product vendors when necessary to log issues, request assistance in the resolution of these issues and gain further understanding of product architecture and product infrastructure requirements and dependencies
  • Manages the relationship with outsourcing vendor
  • Building and distributing code
  • Getting builds into the correct environment
  • Coordinating with other teams, such as IT and Business teams, in getting code deployed
  • Taking initiative and leadership on assigned projects
  • Providing production support for multiple applications within our Caremark line of business
  • Supporting application development activities
Qualifications for senior application support analyst
  • Problem solver who is able to prioritize and work on multiple assignments with minimal supervision
  • Check on overnight batch processes, market and client connectivity to ensure technology readiness and availability each day
  • Analyze technical information to determine risk levels and technical feasibility when making changes to applications
  • Qualified candidates should possess three to five (3 – 5) years of experience in application support in a financial services environment
  • Displays some knowledge and understanding in various industry best practices and standards, ITIL, ISO
  • Document Management and Distribution – ViewDirect (INFOPAC)
2

Senior Application Support Analyst Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of senior application support analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior application support analyst
  • To use system and software knowledge to resolve issues
  • Escalate issues to management where appropriate
  • Create and maintain good working relationships with internal departments 3rdparty vendors and hosting providers
  • Create and maintain application system documentation
  • Participate in planning sessions regarding application, hardware and software changes
  • Focus on Customers understanding how specific actions link to customer impact
  • Keep schedules, make tight deadlines, work timely and independently
  • Support JDE/Kinaxis/BI Reporting & project implementation
  • Create and distribute documentation as needed
  • Independently perform expert level analysis and design by translating business requirements into technical specification
Qualifications for senior application support analyst
  • Knowledge of investment banking and securities lending
  • Self-starter who is able to work individually with minimum guidance in challenging environments
  • Exposure to release management process
  • Must experience with Shell scripting and Perl Scripting in Unix environment
  • Must have working experience in PL/SQL and knowledge of Oracle and Sybase
  • Excellence in managing customer relationships
3

Senior Application Support Analyst Job Description

Job Description Example
Our innovative and growing company is hiring for a senior application support analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior application support analyst
  • Maintain positive working relationships with internal departments 3rd party vendors and hosting providers
  • Provides support to functional and user acceptance testing groups as part of project implementation
  • Maintains and builds working relationships with software application vendors
  • Instructs, directs, guides, and checks the work of Business Analysts
  • Assists others with creating value propositions (ROI) for proposed projects
  • Engages appropriate IT and business resources to help facilitate data conversions from requirements gathering through to a successful load of data into production
  • Develops and manages project plans, status reporting and issue tracking for all conversion assignments
  • Independently provides first tier problem analysis with the objective of resolving as many incidents/tickets as possible and communicating back to the customer
  • Answers incoming calls regarding clinical hardware and software and accurately resolves or properly escalates as appropriate
  • Serves as primary technical liaison to end users for break/fixand/or requirements and issues related to the Cerner application
Qualifications for senior application support analyst
  • Knowledge of complex union bases Payroll and business rules for pay calculation and financial accounting processes
  • Experience planning and implementing enhancements, operate and maintain technology systems supporting existing business process and live productive applications
  • Integration design and testing concepts
  • Workday integrations experience desired
  • SQL/ PL-SQL skills in Oracle and DB2 environments
  • SAP Business Object BI Reporting (Workforce Performance) development experience a plus
4

Senior Application Support Analyst Job Description

Job Description Example
Our company is growing rapidly and is hiring for a senior application support analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior application support analyst
  • Maintains proficiency in IT systems desktop technology
  • If
  • Manages AccessHope training support, training requests, course recommendations and appropriate access to ensure that all users can perform job functions tracks training attendance
  • Actively look to identify risks and ensure controls are put in place to reduce impact
  • Work with development teams to perform system upgrades and new product releases
  • Increase system availability by actively monitoring systems and performing system management tasks
  • Analyse system capacity for business events and ensure that steps are taken to safely handle variations in system load
  • Ensure that new functionality and new applications are successfully transitioned into the existing operating model for support
  • Work as a team to document support processes, architecture diagrams, known issues, business processes and user guides for all applications that the team are responsible for
  • Analyse, plan and implement technical projects for the Service Operation department within Technology
Qualifications for senior application support analyst
  • Familiarity Regulatory Reporting topics
  • Ability to manage multiple deliverables or projects and work with tight timelines
  • Reproduce these issues in the test environment and escalate them to the next level, if needed
  • Expected to manage the full life cycle of the issue until the client closes the issue
  • To maintain a list of open issues and to review it with the client
  • To update client profiles in SupportForce
5

Senior Application Support Analyst Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of senior application support analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior application support analyst
  • Performs analysis and troubleshooting for reported incidents prior to escalation to development or other IT resources
  • Communicates with stakeholders and users the status of current issues, resolutions and any trending identified
  • Provides full operations support
  • Provides support to the information technology team for the work related to application maintenance/enhancement releases
  • Reviews and updates application support documentation, frequent support issues and resolutions
  • Serves as a resource to others in the IT department
  • Works with third-party vendors in order to create/modify/de-activate user accounts
  • Performs full regression testing functionality of supported applications
  • Maintain company equipment that has been personally assigned to the technician
  • Provide responsive application support, as defined by the Team Leader for achieving objectives agreed with him/her
Qualifications for senior application support analyst
  • Must have experience with Autosys/Feedhub
  • Must have experience with Windows
  • Nice to have experience with Oracle and Microsoft Sql
  • Experience with managing vendor hosted solutions (SAAS) vendor software that resides on in-house servers
  • Ability to lead a technical team to diagnose issues across the entire IT realm, Server, OS, Storage, Application, Database, Networks
  • Demonstrable experience working with third-party Market Data applications such as Bloomberg, Thomson Reuters, Tradeweb, Intex

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