Application Support, Senior Job Description

Application Support, Senior Job Description

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Application support, senior provides application support for industry leading financial analytics applications hosted across multiple data centers and cloud running on both Windows and Unix/Linux platforms.

Application Support, Senior Duties & Responsibilities

To write an effective application support, senior job description, begin by listing detailed duties, responsibilities and expectations. We have included application support, senior job description templates that you can modify and use.

Sample responsibilities for this position include:

Act as the interface between the infrastructure and development groups, ensuring that the appropriate IT infrastructure is in place for the business and future software releases
Assists in managing the performance of the internal and external service provider(s) as it relates to the support of the application portfolio, and/or projects for the supported client groups
Covering all users (business or functions) and all environments (test or production)
Includes pre & post-release follow-up, monthly service reviews, SLA monitoring, PIV, knowledge acquisition to support new or enhanced functionality
Providing advice and expertise as an Application SME (Subject Matter Expert) to projects and other change-related activities such as testing, business systems analysis or requirements elicitation
Processing requests using expert knowledge and/or elevated access
Including some access administration
Processing standard changes
Documentation preparation & review preparing User Guides, Release Notes and procedures
Maintaining highest levels of quality and service quality in line with the application-specific SLA and stakeholder expectations

Application Support, Senior Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Application Support, Senior

List any licenses or certifications required by the position: ITIL, CISSP, PMP, MCITP, MCP, PKI, MCAD, CCNA, MCSE, MCSA

Education for Application Support, Senior

Typically a job would require a certain level of education.

Employers hiring for the application support, senior job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Information Systems, Computer Engineering, Information Technology, Technical, Business, Education, Technology, Financial Services

Skills for Application Support, Senior

Desired skills for application support, senior include:

Linux shell
Application and web servers
Available resources
Best practices and how own area integrates with others
Both Windows and Linux Platforms
Business Intelligence & Analytics
Business process and system functionality
Capabilities
Citrix / Xen App
Cloud

Desired experience for application support, senior includes:

Identify and resolve low to medium production problems for support of applications
Must have 9+ years’ experience with web application support/management and IT solutions
Must have hands-on with (SCM) source/version control systems, bug trackers
Experience with developing web application using .Net Framework, CSS, HTML, and AJAX web programming, general web functions would be plus
Good to have experience in C#, developing ASP.NET applications, web services
Experience with Database/DBMS technologies

Application Support, Senior Examples

1

Application Support, Senior Job Description

Job Description Example
Our company is looking for an application support, senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support, senior
  • Work with both internal and external teams regarding Market data requirements
  • Provide technical analysis of issues reported by the BU / customer
  • Ensure that product support requirements are met consistently
  • Ability to work well within the teams and be able to both listen to others' ideas putting across their own in a confident, helpful manner
  • Able to work effectively in situations which are uncertain or ambiguous a proactive and tenacious approach to solving problems
  • Senior Application Support Specialist provides consultation, guidance and problem solving expertise with respect to complex technical issues of infrastructure, design, methods, tools etc to ensure that a robust, maintainable, high quality, standards-compliant business applications software environment is developed and maintained with any weak links removed
  • Provide Application support and Deployment services for part of a given Domain to DPDHL Business Units in order to ensure the maximum availability and minimal disruption to business continuity
  • Ensure all agreed targets, SLA's and Metrics are met
  • You will detect and respond to changes in application health
  • You will document the systems you build
Qualifications for application support, senior
  • FIX protocol knowledge is an asset
  • Collaborate with infrastructure, DBA, performance and development teams to resolve issue/risks in the ‘end to end’ solution
  • Script writing, cronjob setup and administration
  • Writing Reports using SQL queries (iReport preferred)
  • Graduate degree or professional certification preferred
  • Minimum of 5 years’ experience of Workday Implementation experience preferably with a partner
2

Application Support, Senior Job Description

Job Description Example
Our growing company is looking for an application support, senior. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for application support, senior
  • Resolve interface communications issue and conduct root cause analysis
  • Complete Interface change requests & 3rd Party Upgrade/Change validation and participate on these conference calls
  • Install required patches as needed
  • Perform message analysis and tracing to identify anomalies in the data
  • Schedule and perform Interface IP, port, host connection and configuration changes
  • Work with development where gaps exist in the current understanding of the products and escalate as needed to Quality
  • Create troubleshooting guides and detailed diagrams for training and documentation
  • Work closely with fellow team members to train and mentor them on interface functionality
  • Prioritize the impact individual issues may have on day to day production
  • Create scripts correct data anomalies, automate tasks, and manipulate files
Qualifications for application support, senior
  • Data conversion concepts and impacts on business processes (Workday iLoads)
  • Knowledge of client’s business, strategy and applications
  • Knowledge of all phases of system development lifecycle, including production support
  • Minimum of 3 years’ experience of Time and Attendance domain experience
  • 3 to 5 years of information technology experience supporting a complex application with complex integration points across other systems
  • Knowledge of time and attendance and business rules for pay calculation and financial accounting processes
3

Application Support, Senior Job Description

Job Description Example
Our growing company is hiring for an application support, senior. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for application support, senior
  • Of the organization in accordance with SLAs and current processes and procedures
  • Manages user accounts including account creation and maintenance
  • Manages Service Tickets in a timely manner
  • Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product
  • Develops test cases to ensure software meets requirements and is free of defects
  • Executes test cases and performs any follow-up testing on defects found
  • Under general supervision, creates operational procedures and documentation
  • Trains new clients on product features so they can use the product, and provides ongoing training as needed by existing clients
  • Conducts system evaluations to determine client workflows, documents, and procedures to verify proper product usage
  • Provides advice or analysis that may influence the outcome of resource allocation or disposition
Qualifications for application support, senior
  • Proven experience, comfort and familiarity leading a heavily metrics driven organization, with the ability to understand the data and derive action plans from that data
  • 5+ Years of Hands on experience with Sybase ASA 6.0/9.0 ? 5+ Years of Hands on experience with Sybase ASE 12/15 ? 3-5 Years Experience with Sybase IQ and Sybase Replication technology
  • Collaborate with peers on complex projects as required
  • 4+ years hands on systems administration or application support experience
  • Responsible for daily production support on PTDS Applications
  • Responsible for daily service request management and communication with various functional areas throughout the company
4

Application Support, Senior Job Description

Job Description Example
Our company is looking for an application support, senior. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support, senior
  • May conduct marketing presentations
  • Property and Casualty insurance knowledge is required
  • Reinsurance application knowledge a plus
  • Familiar with database, SQL queries and computer networks
  • Supports or leads as needed resiliency events (Disaster Recovery, Business Continuity)
  • Service Owner role - Ensuring the maximum availability and minimum disruption to the given service
  • Work as an advocate and trusted advisor to the business staff on Petro-technical solutions
  • Champion best practices in for Petro-technical applications with regional and corporate teams
  • Advocate on quantitative interpretation techniques in reservoir characterization
  • Collaborate with Corporate IT teams to assure global solutions are leveraged where appropriate
Qualifications for application support, senior
  • Experience working on high volume data
  • Experience working on critical production support
  • Exposure to Market data will be big plus
  • Should be familiar with Java web applications, XML, Cron and Quartz Scheduling
  • Will be required to work, as part of normal scheduled, on weekends to cover implementations
  • Will be required to work some evenings and weekends as part of normal scheduled work
5

Application Support, Senior Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of application support, senior. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for application support, senior
  • 2nd level support of the Logis Air application
  • Develops and maintains quality standards and policies relating to their technical specialism
  • Application issues analysis
  • Deep technical investigation of the jobs, programs
  • Problem tickets analysis and resolution
  • Participates on projects relevant to services supported by team
  • As a Service Owner role – ensures the maximum availability and minimum disruption to the given service
  • Maintains an awareness of current developments in technical specialism
  • Seeks to continuously improve efficiency within supported applications
  • Support for external/internal audits (security, financial, audit reporting)
Qualifications for application support, senior
  • Experience working on SQL server 2012 / 14
  • Experience of working with clients in international geographies
  • This role sits within a 24/7 operation and there will be a requirement to be on call
  • Minimal 6-8 years of working experience in Application Support and related environment
  • Strong exposure on Oracle Database with LINUX/UNIX RHED Hat OS and UNIX command +shell scripting Web services
  • Exposure on middleware technologies like MQ web sphere and Oracle web logic 12.x will be added advantage

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