Senior Sales Support Job Description

Senior Sales Support Job Description

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176 votes for Senior Sales Support
Senior sales support provides telephone, video and on-site advanced support and training support for Raymond James supported software applications and best efforts support on unsupported applications.

Senior Sales Support Duties & Responsibilities

To write an effective senior sales support job description, begin by listing detailed duties, responsibilities and expectations. We have included senior sales support job description templates that you can modify and use.

Sample responsibilities for this position include:

Follow-up on any problems
Lead development and implementation of all media plans for online campaigns
Utilize media planning tools (DFP, comScore, Mintel, Forrester, eMarketer ) to generate data and drive key insights and strategies
Execute media plans and plan revisions in DFP and Salesforce
Manage Associate Media Planner deliverables including reporting and campaign optimizations
Documents project details with requirements and communicates their status to the organization
Prioritizes projects for call center support
Prepares and delivers biweekly presentation on project status
Monitors status and completion of project – critically changing direction for next cycle/release
Makes recommendations for new projects

Senior Sales Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Senior Sales Support

List any licenses or certifications required by the position: MBA, PMP, ITIL, AAP, CCM, CTP, PRMIA, GARP, CFA, AHIP

Education for Senior Sales Support

Typically a job would require a certain level of education.

Employers hiring for the senior sales support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Education, Finance, Engineering, Computer Science, Marketing, Technical, Accounting, Business/Administration, Management

Skills for Senior Sales Support

Desired skills for senior sales support include:

Advisory business process
Asset allocation
Benchmark reporting
Client review process
Excel
Support and reporting applications
Utility rules and requirements for retail energy suppliers
Various Raymond James systems
Order changes
Quote

Desired experience for senior sales support includes:

High accuracy and attention to detail with problem solving and project management skills
Ability to work independently in a team-based environment
Presents information in professional format including reports and presentations
Experience in a corporate setting working ideally as a business or financial analyst, preferably with experience in building operational activity databases and reporting
Requires strong interpersonal and communication skills including verbal and written communication
At least 5 years experience in selling both hardware and software maintenance support solutions

Senior Sales Support Examples

1

Senior Sales Support Job Description

Job Description Example
Our company is looking for a senior sales support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior sales support
  • Work to ensure that all tools containing information from the sales teams are current and compliant
  • Provide sales illustration support by partnering with sales specialists and advisors to create investment proposals reflecting investment recommendations using advanced analytic tools
  • Coordinating quarterly price file updates for the company's six national GPO partners and emerging internal GPOs
  • Reviewing and coordinating execution of GPO Amendments/Addendums to existing contracts
  • Reviewing and coordinating approval of GPO Group Buy, Target Buy Promotions bids to include internal and external launch communications
  • Reviewing and assisting with negotiation of GPO term and conditions with Business Units and legal and the preparation of pricing and terms via the company's internal Top Sheet approval process
  • Creating, executing, implementing and maintaining Purchase Agreements terms and conditions and pricing
  • Coordinating internal assistance with IT intensive projects like automation of price file creation, GSA Advantage, GS1 Compliance and other emerging priorities which impact our ability to participate in emerging e-procurement models
  • Provide Direct Digital Control technical support, sales aids, engineering functions (valve schedules, Variable Frequency Drive specification take-offs, Direct Digital Control take-offs, ) and marketing deliverables (tools, data, promotion)
  • Pre-Shipment documentation
Qualifications for senior sales support
  • Must maintain a professional image/demeanor
  • Demonstrated ability to collaborate with success
  • University graduate with minimum 5 years of financial services experience
  • Strong communicator with fluency in English
  • Excellent communication (both verbal and written) and interpersonal skills that facilitate a positive and effective team environment, to effectively work with both the Toronto and Internationally based team members
  • BA/BS degree required from accredited university or equivalent relevant experience
2

Senior Sales Support Job Description

Job Description Example
Our company is looking to fill the role of senior sales support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for senior sales support
  • Create and format Commercial Business reports using Excel and Access applications
  • Post-Shipment documentation
  • Discharge operations
  • Post Discharge operations
  • System updates & File finalization
  • Provide superior customer service and support to internal and external business partners at DePuy Synthes franchises (e.g., sales consultants, sales operations and supply chain team members)
  • Perform key customer-facing activities include order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries, including sales order management activities supporting customer relationships within assigned business specialty area
  • Research complex issues and inquiries, and fully investigating them to resolution, including following-up on open inquiries and escalating unresolved issues to the appropriate subject matter experts
  • Maintain working knowledge of each operating company’s policies and procedures
  • Receive, process, track, and report on all field requests related to loaner equipment
Qualifications for senior sales support
  • Research and determine building serviceability creating site surveys when necessary
  • Able to listen and hear diverse points of view
  • Ability to influence the conversation
  • Love of projects and completion of work
  • Love of music and SiriusXM
  • Must be able to work well independently, part of a broad team
3

Senior Sales Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of senior sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior sales support
  • Maintain working knowledge of the various loaner usage reports and collaborate with the Distribution facility on loaner related issues collaborate with internal departments such as Field Inventory, Commercial and Franchise Marketing groups, and Health Care Compliance on all loaner needs
  • Work with the sales force to provide revenue management in the form of billing of audited sets handle disputes and proactively contact Sales Consultants and other business partners, and conduct training of new resources and others as appropriate
  • Ensure all internal quality controls are adhered to, process and service quality guidelines
  • Create and analyze data outputs used in high-level decision making, reporting, complex issue resolution, process improvement and leadership for business initiatives
  • Challenging the sales team on identification of the target pricing
  • Identifying, with support of the RSOM, the appropriate programs / fundings that need to be applied
  • Reviewing business cases before they are escalated to the DOC
  • Ensuring proper level of approval is obtained before submission of a price to the customer
  • Sales and marketing programs
  • Sales and marketing policy, procedure, or protocol implementations
Qualifications for senior sales support
  • Require 4-5 years of work experiencein a proposal environment, preferably in professional services
  • Experience with working with Microsoft SharePointand Erooms
  • Experience working with varying levels ofmanagement, which may include Managers, Executives, and Partners
  • Highly detailed with exceptionalorganizational skills
  • Highly self-motivated with a"can-do" attitude with ability work well without supervision andeffectively manage internal client expectations
  • A demonstrated ability to interface effectively with external customers with internal Engineering, R&D, Sales, and Technical Service groups
4

Senior Sales Support Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of senior sales support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for senior sales support
  • Strategic customer initiatives execution
  • Evolve the department from 100% transactional work to a team that provides more value to the customer sales experience with the primary goal of becoming the premier Sales Support team in the STM industry
  • Simplify workflows in the Sales Support Department while working closely together with our technical team to systematize those processes in SAP
  • Represent Sales Support department in company initiatives
  • Negotiate and create license clauses that fit customer specific needs the overall changing licensing needs of our customer base
  • Work with our Helpdesk on the development of simple and customer-friendly processes
  • Document and communicate all department policies and updates
  • Work with customers via telephone/email/in-person/etc
  • Develop and produce metrics geared toward monitoring and improving the performance of the department
  • Report requested details to VP, Library Sales others on an as-needed basis
Qualifications for senior sales support
  • Lead the demand management process and team including the global executive demand consensus quarterly meeting
  • Lead the implementation and enhancement of Salesforce.com Creates global standardization for reporting for sales leadership, team and BU leadership
  • Extensive experience with Salesforce.com and associated back-end systems and proven influence of operational best practices for the Salesforce platform
  • Minimum of four (4) years’ related customer-focused experience required
  • Business knowledge of DePuy Synthes, related franchises, and/or healthcare industry is an asset
  • Demonstrated related leadership or mentorship experience preferred
5

Senior Sales Support Job Description

Job Description Example
Our growing company is looking for a senior sales support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior sales support
  • Think creatively and work with an entrepreneurial team-focused attitude
  • Manage, mentor and develop Account Specialists
  • Timely technical sales support in tender phase, to identify special considerations of PFI and Modernization
  • Work closely with People Flow and Modernization CSM and FL team to check that customer specifications are understood (and challenged, where needed) and the right products are offered
  • Provide specification compliance documentation and operational flows for PFI, installation and networking planning considerations
  • Join site surveys to gather data to understand the parameters of the existing elevators, escalators, and PFI systems
  • Discuss on an equal level with elevator, escalator and security consultant about technical aspects of the projects, when needed
  • Provide needed support for solution engineering and coordinating specifications and delivery times with the Supply Line, Sourcing or local subcontractors
  • Work with the Project/Design/Installation Managers in all phases of the project (design, delivery and execution) on PFI planning
  • Participate to project start up meetings to ensure complete handover of tender phase information, when needed
Qualifications for senior sales support
  • At least 5 years experience in in territory management is essential including the ability to create territory plans, develop, track, report and close pipeline opportunities
  • Experience with AS400 and/or JDE OneWorld strongly preferred
  • Requires flexibility to work and train full-time, varying hours on weekdays between 8 AM and 8 PM (EST)
  • Position requires up to 10% domestic travelCustomer Service
  • Participates in the weekly forecast meetings, prepares the forecast and validates the country’s commitment with the GM
  • Supports the RSOM in the regional forecasting process in identifying risks and upsides

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