Family Support Specialist Job Description

Family Support Specialist Job Description

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Family support specialist provides administrative support to manage civilian and military personnel, manpower, records and forms management, and training for the Institute.

Family Support Specialist Duties & Responsibilities

To write an effective family support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included family support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Assists in the development and oversees the implementation of team policies and procedures
Communicating effectively with members and their families about all aspects of the behavioral health care delivery system their rights and responsibilities
Receives and/or dispatches incoming phone calls
Collects payment for copays and deductibles
Performs check in and check out duties accurately and timely
Adheres to National Governing Board and Patient Safety Goals as needed by patient contact level
Develops and maintains relationships confidentiality with applicants, corporate partners, and community based organizations
The Administrative Specialist triages calls from patients and family members in need of social work and/or resource support, from patients and family members seeking a match with a volunteer patient or family member through the Institute’s One to One program
Accepts and generates all calendar requests for the division Director
Orders supplies for the division

Family Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Family Support Specialist

List any licenses or certifications required by the position: CPR, CPI, BLS, AHA, NY, HIPAA

Education for Family Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the family support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Social Work, Psychology, Human Services, Child Development, Public Health, Counseling, Health, Community Health, Behavioral Science

Skills for Family Support Specialist

Desired skills for family support specialist include:

Their mission and relationship to readiness
Educational and Family support services
Human service principles and practices
Individual Family needs and problems relative to case management and changing social patterns
Military
Military and civilian community
Military protocol when addressing Officers
Non-Commissioned Officers and Government personnel
Policies
Regulations and practices regarding medical

Desired experience for family support specialist includes:

Maintains the main office of the division
Reconciles monthly credit card transactions
Coordinates division celebrations
Verifies insurance eligibility and benefits and records the information in the medical record
Engages with high-need families and provides support through intensive case management, coaching, and mentoring
Forms working alliances with families and co-develops an individualized plan with each family receiving services

Family Support Specialist Examples

1

Family Support Specialist Job Description

Job Description Example
Our company is looking for a family support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for family support specialist
  • Proactively connects families to outside resources, including both public assistance programs and local nongovernmental services
  • Conducts one-on-one interviews and assessments of prospective CPN referrals
  • Facilitates groups/programs/workshops centered on the development of self-esteem, parenting, conflict resolution, forward planning, and other related life-skills
  • Regularly interfaces with school staff regarding the progress of students whose families are receiving services
  • Collects data on assigned cases and documents progress toward established goals for each family’s individualized plan
  • Maintains professional growth and development throughout the year by attending workshops and trainings that will aid in providing superior services
  • General Office Support (backup responsibility) – All office equipment, mail, supplies, and general office guest reception
  • Works with Account Management Executives (AMEs) and associated personnel in supporting their Books of Business
  • Evaluates and recommends changes in procedures or methods in areas that affect team productivity
  • Coordinates training sessions/staff meetings for the team
Qualifications for family support specialist
  • Completes projects as requested by sales directors
  • Directly supports the Regional Managing Director (RMD), AME team and associated personnel in such activities as open enrollment meetings, administrative projects and support team activities
  • Assists with the onboarding of new associates
  • Assists with the coordination of travel (air, car, hotel, etc) for the RMD and AME team
  • Ability to maintain/coordinate multiple calendars
  • Ability to communicate clearly with emails, letters, documents, meeting minutes, etc on behalf of the RMD
2

Family Support Specialist Job Description

Job Description Example
Our innovative and growing company is hiring for a family support specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for family support specialist
  • Assist in providing orientation to new language minority parents upon registration or enrolling their children in the District
  • Assist language minority parents in the resolution of parents concerns and link families to available community and District resources
  • Describe and explain special education, school choice program services, testing program and bilingual education program services offered by the school district
  • Serve as a communication link between the Multilingual Office, school and community
  • Provide community outreach through District Parent Meetings, Community Forums and other parental activities, Open Houses and Parent/Teacher Conferences
  • Support schools and other district offices parental engagement activities to enhance participation of language minority parents
  • Assist and collaborate with other District offices and, attend meetings to maximize services for communities
  • Assist and collaborates in the development and translation of district educational materials, brochures, announcements, to maximize services for bilingual parents
  • Coordinates citywide parent/community activities
  • Instructional leadership, including knowledge of concrete methods for successfully raising student achievement
Qualifications for family support specialist
  • Requires demonstrated competencies of initiative, analytical thinking, applied-learning and strong inter-personal skills
  • Must be a Certified Peer Support Specialist or a Certified Recovery Coach within the State of NY or be ready to take the test for certification within 3 months of employment
  • Must be willing to travel up to 60% of the time within a 100-mile radius
  • Professional experience with Microsoft Word, Microsoft Excel and Microsoft Outlook with the ability to learn new and complex applications within a short amount of time
  • Must live in Onondaga County, NY or a surrounding area
  • Experience working in a professional team environment
3

Family Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of family support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for family support specialist
  • Collaborates with staff members to successfully establish and reinforce expectations/routines
  • Lead the relentless pursuit of student achievement
  • Designs and implements parent training sessions
  • Performs other related duties as requested by the Director of Multilingual Multicultural Education
  • Organize and expedite flow of work according to department standards and guidelines
  • Assist with patient scheduling on an as needed basis
  • Ensure patient records contain appropriate authorizations and all associated documentation is complete
  • Assist with department specific audits/projects and reporting requirements
  • Greet patients in a professional and courteous manner
  • Answer incoming calls using courteous phone etiquette
Qualifications for family support specialist
  • Bachelor’s Degree or equivalent combination of lesser education and relevant experience
  • Multilingual Education experience preferred but not required
  • Bilingual oral and written communication skills (English & Spanish)
  • Experience working with parents, and children in school settings
  • Possess leadership qualifications
  • Familiarity with District and community resources
4

Family Support Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of family support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for family support specialist
  • Build awareness of national, state and local organizations working in the area of parental involvement and share their resources with school community
  • Serve as a member of the school Family Involvement Action Team (FIAT) and help to develop school goals, implementation of the plan, and analyze results
  • Compile information for the school website regarding parent involvement and maintain an information area at the school site, with resources and activities affecting parental involvement
  • Provide programs and activities to address the needs of parents and the school
  • Develop and implement informational, educational, emotionally supportive and inspirational March of Dimes (MOD) programs to families of Neonatal Intensive Care Unit (NICU) babies and to NICU staff within the NICU setting
  • Abide by and promote the Mission and Core Values
  • Build awareness of parental involvement programs at national, state and local levels and share their resources with school community
  • Serve as a member of school Title I Committee/SIAC to contribute to the needs assessment, school goals, implementation of the plan and analyze results
  • Compile information for the school website regarding parent involvement and maintain an information area at the school site with resources ad activities affecting parental involvement
  • Participate as a stakeholder in school improvement initiatives
Qualifications for family support specialist
  • Demonstrated ability to provide great customer service in a multi-ethnic/culturally diverse environment and to think and act in ways that respect ethnic, cultural, socio-economic, religious and language diversity
  • Ability and willingness to communicate and work collaboratively with school administrators, parents and community representatives
  • Ability to perform light accounting duties and data entry
  • Ability to follow through with assignments and work independently cooperatively with a team
  • Ability to work beyond the normal workday and some weekends
  • Working knowledge of scheduling and registration systems in a medical office setting
5

Family Support Specialist Job Description

Job Description Example
Our company is hiring for a family support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for family support specialist
  • Responsible for the planning and preparation of conferences/retreats/adolescent patient trips/inside and outside clinic events, which includes setting up the venue, arranging for audiovisual equipment and ordering of food services and may be involved in fundraising activities for the event
  • Prepares general correspondence/donor thank-you letters, creates Excel spreadsheets, revises existing PowerPoint presentations and maintains biosketches and CVs
  • May be responsible for assisting with all in clinic and out of clinic events, holiday parts, and patient support programs which includes catering, decorating and all marketing pieces
  • May be responsible for updating support program materials such as brochures, booklets, manuals and invitations
  • Check Colleague during first week of course to confirm course rosters
  • Contact students during first week of PYC-681 and explain site visit expectations
  • Communicate with adjunct site visitors to schedule site visits and ensure all evaluations are completed by the due date (one month before last day of clinicals)
  • Send reminder email to site visitors two weeks before evaluations are due
  • If there is no primary care preceptor on file, contact students during first week of course
  • Maintain site visit rosters and track student progress during the FNP program
Qualifications for family support specialist
  • 2 years administrative experience in a medical office setting
  • Family Resource Specialist who is a parent of a child with an autism spectrum disorder or related developmental disability
  • Associate's Degree in Social Work, Public Health, Education, Psychology or Child Development and related field experience with families
  • Minimum of two years' experience working in community programs providing direct services to families and children preferred
  • Must possess a valid driver's license and show proof of automobile insurance with a dependable car
  • Must be CPR/First Aid certified on date of employment or and maintain current certification throughout employment

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