Computer Support Specialist Job Description
Computer support specialist
provides desktop and laptop support for issues related to hardware, software (e.g., Microsoft Office), active directory, Email, printing, networking, etc.
Computer Support Specialist Duties & Responsibilities
To write an effective computer support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included computer support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Supporting desktops and laptop computers, including mobile devices and primarily Windows, MacOS and iOS
Breaking / fixing hardware and software, including OS, network, and applications
Senior Contractor personnel must be proficient with using the Microsoft family of business tools (Word, Excel, PowerPoint, Project, and SharePoint) used in ONI
Solving complex desktop computer problems
Developing successful solutions to complex technical problems with no known resolution
Successfully performing PC Operating System refreshes
Performing software break/fix incident resolution
Remediating security issues found via Foundstone Scans and Retina Scans
Providing senior level support on Windows 7 and Windows 10 Desktops and Laptops
Creating and installing new images on Mac and Windows computers
Computer Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Computer Support Specialist
List any licenses or certifications required by the position: ITIL, CAP, SSL, US, BICSI
Education for Computer Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the computer support specialist job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Education, Computer, Information Systems, Information Technology, Computer Engineering, Associates, Technical, Technology, Business
Skills for Computer Support Specialist
Desired skills for computer support specialist include:
Understandable form to technical and non-technical personnel
Microsoft Office
IOS
Microsoft Windows
Networking
Mobile device and application troubleshooting
Operating systems and browsers
Peripherals in a networked environment
Ability to provide diagnostic support for desktop and laptop hardware and software issues
Active Directory and SCCM
Desired experience for computer support specialist includes:
Add computers to appropriate network domain
Security+ and A+ certifications
3+ years of experience with maintenance and repair in Windows, LINUX and UNIX based infrastructure (Windows Server/Exchange and Solaris)
Knowledgeable with video projector and Video Teleconferencing (VTC) technology
Able to pass BICSI ITS Installer 2 (FiberOptic) certification within
5+ years of experience with mainte
Computer Support Specialist Examples
1
Computer Support Specialist Job Description
Job Description Example
Our company is hiring for a computer support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer support specialist
- Administer department Webcheckout account
- Performing hardware/equipment repairs
- General maintenance of Smart Rooms and Lecture Halls, including regularly inspecting equipment
- Helps provide training on Smart Room/Lecture Hall equipment to faculty, staff, and students
- Assists with the supervising, staffing, and running of evening events on campus
- Good understanding of supported technology methods and techniques
- Ensure that all IT management related matters remain confidential
- Provides consultative services and support for customers using common desktop software applications
- Researches routine problems and recommends solutions or make referrals for customers
- Develops advanced knowledge of desktop software applications
Qualifications for computer support specialist
- Minimum three (3) years of combined experience in adult training or support role, preferably in a health care setting
- Minimum two (2) years of experience working with computer systems, application software and knowledge of PC fundamentals
- Minimum one (1) year of health care related experience
- Ability to write quality, concise, non-technical documentation of a technical subject matter
- Proficiency in use of e-mail and office suite type applications (Word, Excel, PowerPoint, Access)
- Accomplished interpersonal oral and written communications skills
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Computer Support Specialist Job Description
Job Description Example
Our company is looking to fill the role of computer support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for computer support specialist
- Participates in routine customer problem tracking
- Assists with software installation and maintenance
- Resolves routine virus problems and enforces computing security policies and procedures
- Becomes familiar with general and specific customer needs to perform the job duties successfully
- Uses standard references, resource, procedural materials, and assistance from more senior staff to resolve problems
- Demonstrates desktop software application to customers
- Assists with software training for customers and other technical staff
- Develops and maintains printed software application information for customer use
- Develops higher levels of technical skill and knowledge by participating in on-the-job-training, formal education, or other professional development activities
- Ensures that all work is accurate and in compliance with departmental or project quality standards
Qualifications for computer support specialist
- Demonstrated ability to learn new skills quickly and apply them
- Demonstrated ability to trouble-shoot basic personal computer/printer problems
- Self-directed learner comfortable with a constantly evolving environment
- Excellent problem solving and analytical skills-with a focus on root cause and resolution
- Skilled in facilitation, presentation development and delivery using multiple formats
- Minimum two (2) years experience in a computer training or end-user support role within a clinical setting
3
Computer Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a computer support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for computer support specialist
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software support
- Provides technical leadership and daily supervision of assigned associates
- Works with the WTI Director of Administration and Finance, COE IT Team, and UIT to plan, deploy, and maintain the technology needs of WTI’s faculty and staff
- Works with the WTI faculty and staff to assess, recommend, deploy, and maintain IT solutions
- Ensures compliance with University and College IT security procedures and best practices
- Manages ticket life-cycle including assignment, resolution, documentation, follow-up, and escalation of service requests
- Provides installation, end-user support, and troubleshooting for desktop computing hardware, software, and peripherals
- Provides hardware and software life-cycle management by researching, evaluating, recommending, purchasing, and implementing replacement technology as necessary
- Maintains relevant technology and process documentation as necessary
- Occasionally directs daily activities of student worker(s)
Qualifications for computer support specialist
- Minimum one (1) year experience with implementation and project management for a large-scale clinical systems deployment
- Minimum one (1) year of computerized clinical information system experience
- Security+, A+ certifications
- Knowledge of federal and state laws/regulation relative to the IT industry
- Bachelors’ degree in computer science, information systems or equivalent discipline
- Certifications in Help Desk Service Delivery preferred
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Computer Support Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a computer support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for computer support specialist
- Troubleshoot applications and software for all business units and internal customers
- Provide assistance concerning the use of computer hardware and software, including printing or other peripheral devices, installation, email, desktop applications and operating systems
- Provide analysis and troubleshooting of complex problems with software, hardware, and network connectivity of PCs, mobile devices, VOIP phones, printers, servers and mainframe systems
- Provide analysis and troubleshooting of complex problems with ODOT application and business transactions problems occurring in the ODOT computing environment, working with ODOT IS staff, vendors, and business partners
- Resolve as many issues as possible over the phone in an effort to minimize the need to escalate to IS Staff, business units or vendors
- Document software, hardware, and communication problems
- Escalate and track diagnosis and resolution of calls referred to second and third level support for software, hardware, and communications problems
- Provide support and coordinate the installation and delivery of new releases of application software on the workstation and mainframe platforms
- Provide first point of contact for ODOT computer user problems and/or questions via telephone, email, and/or walk-ins
- Clearly and quickly articulate technical problem resolutions to ODOT customers ranging from the very technically inclined to the non-technical computer users to minimize customer downtimes
Qualifications for computer support specialist
- Familiarity with Microsoft System Center
- The contractor shall maintain software and hardware inventories and utilize available tools to report, update and provide configuration management
- The contractor shall assist with desktop support to include by not limited to hardware replacement/repair, property accountability, mobile device management, new CAC registration, Tier 1 ticket support"
- The contractor shall be responsible for preparing and presenting all briefings for the IT Enterprise Services division, areas of responsibilities include IMO support, wireless contracts, teleconferencing bill, VTC support, Enterprise services requirements management provide to PdL MilTech Solutions
- The contractor shall support enterprise licensing for the PEO HQ's office and assist the Government PMO in tracking licenses and other support services across PEO C3T-managed programs
- CNO experience or similar within the Intelligence Community (IC)
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Computer Support Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of computer support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for computer support specialist
- Leverage the centralized helpdesk solution to provide first line technical support to users with all aspects of computing operations
- Configure and install computer hardware, software and peripheral equipment
- Perform routine software and system updates
- Create and maintain accurate system, process and end user documentation
- Install and maintain the network architecture of the computer lab, including classroom configuration
- Administer the Windows based classroom and testing room servers, personal computers, smartboards, and all multi-media components and peripherals
- Provide technical support for system security, user account management, printer and peripherals management, user access and connectivity to classroom LAN, intranet and internet
- Prepare and maintain up-to-date client requirements prior to scheduled classes, ensure labs are fully functional
- Implement, configure, update, and provide support for desktop applications
- Formulate, develop, and document procedures for the solution of application and computer lab network problems
Qualifications for computer support specialist
- Six (6) years’ continuous experience may be considered in lieu of bachelor’s degree
- Understanding of PKI/CASPORT System
- Experience with leading, planning, and managing complex tasks with daily
- Experience with Echo360, Blackboard, and Camtasia
- Knowledge of AV hardware and control software
- Ability to meet deadlines and respond promptly to operational and customer support issues