Credit Support Specialist Job Description

Credit Support Specialist Job Description

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Credit support specialist provides advice to OCBC Private Client (OPC) Relationship Managers on their secured lending credit policy issues and credit structures, if necessary, to sit in their appointments for loan advisory.

Credit Support Specialist Duties & Responsibilities

To write an effective credit support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included credit support specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Compare actual performance with the terms of the credit agreement
Process Bulk ARC proposals, reports and other projects at manager’s request
Serve as a leader, subject matter expert and resource on a variety of topics
Serve as a mentor, assisting in training sessions to improve efficiency and productivity
Make recommendations and take decisive action with little to no involvement from manager
Serve as a mentor to Credit Support Specialist
Participation in National Workgroups
The CSS has strong interpersonal skills, including the ability to communicate and interact with people at all levels within the organization
Monitor to completion the front to back workflow of life cycle of a trade including business events and adhering to regulatory requirements (Dodd Frank Act, EMIR, Real Time Reporting, Mandatory Clearing with various CCPs and SEFs)
Participate / assist in event processing and have a full understanding of Credit Event, Succession Events, and SSL Early Termination Events

Credit Support Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Credit Support Specialist

List any licenses or certifications required by the position: WLS, WLO, RETS, CB, ITIL

Education for Credit Support Specialist

Typically a job would require a certain level of education.

Employers hiring for the credit support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Business, Finance, Education, Business/Administration, Paralegal, Associates, Secondary Education, Economics, Communication

Skills for Credit Support Specialist

Desired skills for credit support specialist include:

Financial exposure and ability to understand simple to moderate customer structures
Loan documentation
Commercial loan documentation
Among others
Business tax returns
Credit products
Firm’s
Lending operations
Similar financial institution’s Credit Policy
Accounts receivable and inventory reports

Desired experience for credit support specialist includes:

BA/BBA or equivalent experience
Previous experience in loan/product operations or a credit/lending environment
General experience with related credit systems such as iCRD, eCLIPS, LIQ, DealWorks, GTS Inquiry, et cetera
Must be able to work night, weekend and holiday hours
Ability to articulate in a clear, understandable and professional manner
Proficient analytical abilities

Credit Support Specialist Examples

1

Credit Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of credit support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit support specialist
  • Take a ‘can-do’ approach to enhance relationships
  • Enters data into workflow/data management systems in support of underwriting, asset management and portfolio management activities
  • Retrieves loan and deposit information from systems of record (e.g., ACBS, Touchpoint, Credit Path/The Hub)
  • Coordinates with more senior level UW Support Specialist in obtaining and scans all required financial reporting and covenant compliance information from customers
  • Obtains and distributes market information from third party data sources
  • Responds to customer service inquiries on loans and investigations
  • Provides general administrative support to team, as needed
  • Completes file audits
  • Performs ongoing research into a variety of product related areas, including competitor products and pricing and customer patterns and trends
  • Identifies target markets and key customer and Company benefits
Qualifications for credit support specialist
  • Minimum 1 year as Account or Credit Specialist in Credit Contact Center or
  • Banking or credit card servicing experience preferred
  • General experience with related credit systems such as ARC, Client Central, eClips, iCRD
  • Excellent knowledge of financial markets with emphasis on Credit Derivatives Swaps, CDX Options, Index Tranches, Index, TRS and credit default management knowledge advantageous
  • A spirit of continuous improvement is essential
  • High school diploma or military experience
2

Credit Support Specialist Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of credit support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit support specialist
  • To provide detailed, factual information and direction to internal customers, via telephone, about policies and procedures regarding Class products
  • Provide immediate and efficient response to enquiries within the realm of current knowledge
  • Read and interpret legal and internal credit documentation
  • Accurately enter extracted data from credit documents into the credit infrastructure systems
  • Manage the workflow of tasks / activities, queries, issues and requests made to the team, including identification, prioritization, and escalation where appropriate
  • Produce and monitor various exception reports adding commentary and resolving discrepancies as needed
  • Contribute toward team goal of meeting Key Performance Indicators (KPIs)
  • Research and resolve inquiries in a timely fashion
  • Actively participate in process improvement and other Organizational initiatives
  • Various other tasks
Qualifications for credit support specialist
  • Work experience in a lending environment
  • Ability to make rational decisions
  • Ability to work independently, take initiative, problem solve
  • Ability to multi-task ( talk, navigate and type simultaneously)
  • At least two years of commercial banking experience or two years of retail banking experience
  • General experience with related credit systems such as ARC, Client Central, eClips, Exposure Now
3

Credit Support Specialist Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of credit support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit support specialist
  • Performs research and executes remediation pertaining to data quality of information, portfolio, reporting and related systems information reported through iCRD, ACBS, LIQ, Client Central, ARC, Overlimits
  • Maintains full transparency to team and management about achievements, risks, controls, concerns
  • Initiate credit facility proposals in ARC for new facilities, existing facilities and data maintenance
  • Populate facility data per the information provided by Risk Partners and in accordance with Risk Policy
  • Update proposals as needed prior to release based on changes made during negotiation
  • Attach supporting documents to the ARC Proposal
  • Perform approval overrides
  • Route proposals for approval
  • Complete/Release all proposals
  • Cancel facilities related to paid out deals
Qualifications for credit support specialist
  • Minimum 2 years of basic computer experience required
  • High level of proficiency with Excel and SAP required
  • Logistics experience desired
  • Ability to simultaneously manage multiple process improvement projects
  • At least two years of commercial banking experience or at least two years of retail banking experience
  • Bachelor's degree in accounting or other business specialty with minimum 6 hours accounting and a minimum GPA of 3.0/4.0 strongly preferred
4

Credit Support Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit support specialist
  • Evaluate processes to find efficiencies
  • Responsible to provide administrative support for credit analysis including the gathering of financial data, maintenance of loan files, monthly reporting requirements
  • May assist with accounts receivable analysis, tax return analysis and covenant monitoring
  • Review of daily reports for necessary follow-up
  • Process UCC terminations and continuations
  • Process payments and customer receipts
  • Process refunds due to overpayment on accounts
  • Complete correspondence related to customer initiated requests, such as copies of contracts, address changes, account summary and transaction history information
  • Review all inbound requests for Merchant Refunds
  • As a functional user, maintains department databases and systems
Qualifications for credit support specialist
  • Undergraduate degree is strongly preferred but related job and industry experience can be accepted as a substitute
  • Ability to work in a fast paced and controls oriented environment
  • Strong working knowledge of CRI systems and applications inherent to CB and SCG including but not limited to iCRD, ARC, Client Central, DealWorks, CLW, SharePoint, CREWSII/CSR
  • Experienced with report and form maintenance and Microsoft applications including Excel, Access, PowerPoint, Word
  • Must be able to demonstrate effective interpersonal communications and troubleshooting skills strong presentation skills and ability to communicate clearly with large groups of people
  • General experience with related credit systems such as ARC, iCRD, CLW and DealWorks
5

Credit Support Specialist Job Description

Job Description Example
Our company is looking for a credit support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit support specialist
  • Provides administrative support to the Credit Administration team
  • Providing phone coverage for CVL Funding
  • Monthly, daily and weekly reporting for DFS
  • Processing high risk transactions in CashPro and FDES
  • Responsible processing flat cancel rebook transactions in order to correct dealer or funding errors when setting up a loan
  • Responding to incoming emails to the department email box from our Clients and LOB Partners
  • Provide feedback and input in updating department procedures
  • Provide support to customer verification process (processing loans from dealers, validate dealer information
  • Reviews Commercial credit application packages for adherence to credit policy and determination of appropriate due diligence necessary to ensure proper collateral position
  • Accountable to support Regional Program Manager and provide a high quality credit union experience
Qualifications for credit support specialist
  • BS Degree in Finance, Business, Math or related area
  • Credit Analyst experience
  • Above average MS Office skills including Excel, PowerPoint, Word, and Visio
  • Able to interface effectively and/or collaborate with others
  • General experience with related credit systems such as ICRD, eCLIPS, LIQ, WebClass, CKC, DealWorks, et cetera
  • Detail oriented with ability to multi task and work in a team based environment independently

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