Credit & Collections Specialist Job Description
Credit & collections specialist
provides maintenance for hardware, software and network systems such as Desktop and laptop PCs and Microsoft Office.
Credit & Collections Specialist Duties & Responsibilities
To write an effective credit & collections specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included credit & collections specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Records information in IFS, our ERP system, about financial status of customer and status of collection efforts
Providing data on customer's accounts receivable balance status
Providing on-going feedback to management concerning customer accounts receivable
Identifying and reporting on specific issues that may negatively impact the accounts receivable balance areas of opportunity to improve processes and positively impact business results
Confers with other departments including Customer Service, Account Management, QA, Billing and Warehouse to resolve discrepancies
Tracks process data related to assigned areas and supports departmental process improvement requirements and other ACE initiatives
Prepares and reviews LC payment submittals as required
Supports Finance Department Management department goals and objectives by successfully completing other duties and projects as assigned
Assisting in the preparation of periodic statutory filings
Preparation, posting and entering of journal entries, including payroll, expense reports, recurring entries and certain allocations
Credit & Collections Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Credit & Collections Specialist
List any licenses or certifications required by the position: NACM, OJT
Education for Credit & Collections Specialist
Typically a job would require a certain level of education.
Employers hiring for the credit & collections specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Finance, Business, Education, Associates, Business/Administration, Economics, Communication, Mathematics, Management
Skills for Credit & Collections Specialist
Desired skills for credit & collections specialist include:
MS Office software
Microsoft Office
Various ERP Systems
ERP
SAP experience
ERP system
General accounting procedures
MS office
Microsoft Excel
Accounts receivable
Desired experience for credit & collections specialist includes:
Assisting with the accrual and payment of all snow sub-contractors
Maintaining ledgers for real estate rental properties
Prioritizing daily collection actions for assigned customer portfolio to ensure invoices are paid according to terms
Updating SAP with actions and status
Understanding and resolving issues causing payment delays
Working closely with internal departments and the customer to resolve open issues
Credit & Collections Specialist Examples
1
Credit & Collections Specialist Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of credit & collections specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections specialist
- Making recommendations to resolve and prevent future payment delays
- Researching and responding appropriately to all customer inquiries
- Participating in multi-functional customer account teams
- Preparing a monthly summary aging report with commentary explaining any past due balances related to unpaid invoices, deductions, unused credits
- Daily invoice register reconciliation
- Oversee and administer client credit card payment process
- Ensuring that the supported market is achieving required targets and that reports and metrics related to the supported markets are fed to management staff on time and that all deadlines are adhered to
- Regular review of debtors with relevant stakeholders to aim for follow up actions
- Identification of possible issues or concerns that may impede payment
- Highlighting and escalation of any issues related to collections to ensure no delay in payments
Qualifications for credit & collections specialist
- Desire to grow and gain additional responsibilities
- Five to seven years of accounting or retail store experience working in a large, multi-national retail company
- Accounting or retail store experience working in a large, multi-national retail company
- Associates degree in accounting or finance track is required
- Cash application tasks as required
- Minimum 3 years experience pertaining to billing and collection or accounting functions and proved administrative skills
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Credit & Collections Specialist Job Description
Job Description Example
Our company is searching for experienced candidates for the position of credit & collections specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit & collections specialist
- The ability to communicate in a clear, focused and concise manner with individuals both inside and outside the company
- An ability to quickly learn how the business works and then use that knowledge to decide on the most effective way to collect the debts
- An ability to priorities and manage a heavy workload
- An ability to reconcile customer accounts
- An ability to work under pressure of tight deadlines and competing demands for service from the different Sales and finance teams
- Develop impact assessments/business cases for new initiatives impacting SMB Credit & Collections
- Investigate and propose opportunities for process or system redesign based on customer and/or agent feedback, collection audits, or revenue assurance efforts
- Plan, initiate, manage, develop and implement projects and process improvements
- Provide pre-project approvals, as such, consulted as technical subject matter expert to review credit and collections impacting processes, conduct analysis, provide recommendations
- Represent credit & collections on core teams with SMB, Marketing, Revenue Assurance, IT teams for local projects
Qualifications for credit & collections specialist
- Strong Excel skills-Must have experience with Pivots and Vlookups
- Ability to multitask between multiple different projects
- Bachelor’s in Science degree in accounting or business administration, or related field
- English and Spanish, spoken and written Portuguese a plus
- Must be proficient in Microsoft applications and SAP
- Ability to understand and be conversant in relevant legal, regulatory and compliance issues
3
Credit & Collections Specialist Job Description
Job Description Example
Our innovative and growing company is hiring for a credit & collections specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit & collections specialist
- Ensure project is properly documented (BRD, SRS, PMP, WBS, A & I logs, Post Mortem)
- Identify change management strategies and ensure communications and benefits tracking
- Liaise with business for implementation strategy
- Follow project/process implementation ideology, which includes assessing requests, delivering agreed upon solutions and communicating effectively to impacted channels
- Evaluation and performance reviews of implemented projects and processes
- Analyze, recommend and articulate solutions to Management teams and key stakeholders
- Initiate all collection efforts and calls customers to collect past dues
- Works with external (customer) and internal (sales) to gather information for customer queries to investigate and resolve
- Assists and work with Collections Supervisor in all areas to review, reconcile statements, and release orders
- Approve new customer information and maintain customer
Qualifications for credit & collections specialist
- Able to work in a very fast paced environment and meet deadlines
- Investigate credit worthiness of new customers
- Recommend process improvements for collections activities
- Very strong knowledge of SMB collections tools and processes, with a minimum of 2 years experience working with or within SMB Collections (or equivalent knowledge of BRS credit and collections)
- Solid knowledge of policies, tools and processes across all SMB business units
- Proven capacity to find and act on root causes and proven creativity in finding solutions
4
Credit & Collections Specialist Job Description
Job Description Example
Our growing company is looking for a credit & collections specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit & collections specialist
- Follow-up with assigned customers on past due invoices, reconciliation issues
- Perform skip work, filing, and various administrative tasks in support of collection activities
- Support team members in Credit and Collections
- Perform general ledger account reconciliations for Credit and Collection receivables, fee accounts and other accounts as assigned
- Data Entry for all required information into the collection system (CAMS)
- Assist stores with collection item questions
- Monitor customer aging
- Direct communication with customer for collection efforts
- Payment negotiation
- Research and resolve customer payment history and disputes
Qualifications for credit & collections specialist
- The candidate must possess strong analytical, time management, presentation and negotiation skills
- Working knowledge of building impact assessments and business cases will be useful in this role
- Excellent time management with a proven capacity to manage multiple initiatives at a time and deliver within targets, through prioritization
- Excellent planning, organizing, communication - both oral and written skills – knowledge of change management
- A consistent Objective Performance rating of “Meets Expectations” or higher
- Project management training or equivalent experience
5
Credit & Collections Specialist Job Description
Job Description Example
Our company is growing rapidly and is hiring for a credit & collections specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit & collections specialist
- When necessary confers with other departments including Customer Service, Account Management, QA, Billing and Warehouse to resolve discrepancies
- Records information in our collections software about financial status of customer and status of collection efforts
- Tracks process data related to assigned areas and supports departmental process improvement requirements other initiatives for continuous improvement
- Provides after-hours support for the Credit department, releasing credit holds
- Collection of all past due invoices
- Provides customer service regarding collection issues
- Respond to customer requests within 24 hours
- Researches and processes customer claims of invoice payment, charge backs, returns and bad checks
- Resolve customer discrepancies and short payments
- Enlist the efforts of sales when necessary to accelerate the collection process
Qualifications for credit & collections specialist
- Strong knowledge of the Collections industry, associated tools and best practices
- May work on projects, additional hours may be required to meet deadlines
- Travel required between Montreal Jean Talon office and Nuns Island campus
- Previous collections experience required
- Seeking a detail oriented opportunist with the ability to proactively recognize and resolve challenges
- First rate communication, writing, and organizational skills