Credit & Collections Analyst Job Description

Credit & Collections Analyst Job Description

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Credit & collections analyst provides basic systems support of engineering developed Microsoft Excel and Access systems within the organization to include table updates, running queries/reports, and responding to minor customer issues.

Credit & Collections Analyst Duties & Responsibilities

To write an effective credit & collections analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included credit & collections analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Utilize VLOOKUP in Excel to compare data
Assisting customers with inquiries
Acting as a liaison between internal and external customers to troubleshoot and resolve issues that may cause deductions and or delays in payments
Reconciling customer account as needed
Processing adjustments for write-off's for approval upon research
Processing requests for credit limits based on recommendation per credit check
Research and account reconciliations for portfolio of accounts
Assisting in acquisition activities related to AR as needed
Acting as a liaison between customer and deductions and internal department on dispute resolution
Assisting in SOX audit support as needed

Credit & Collections Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Credit & Collections Analyst

List any licenses or certifications required by the position: CCE, CBA, NACM

Education for Credit & Collections Analyst

Typically a job would require a certain level of education.

Employers hiring for the credit & collections analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Finance, Accounting, Business, Economics, Education, Business/Administration, Associates, Communication, Management, Administration

Skills for Credit & Collections Analyst

Desired skills for credit & collections analyst include:

Microsoft Excel
Company practices
Methods and resources made available
Collection Activity
Excel
Hospital systems
How to identify risk for the company
Trucking industry
Microsoft Excel software and ERP systems and the ability to use/learn company specialized software and hardware
Financial concepts

Desired experience for credit & collections analyst includes:

Assisting in system enhancement/conversion testing as needed
Overall Management of complete service billing AR
Reduction of past due receivables
Management and resolution of customer disputes and queries
Forecast cash collection and report to management on AR status
Maintain the integrity of customer accounts on the Accounts Receivable Aging

Credit & Collections Analyst Examples

1

Credit & Collections Analyst Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit & collections analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for credit & collections analyst
  • Perform regular, routine financial assessments on existing customers
  • Timely collection of Accounts Receivable balances and identifying a resolution to the principle cause of delinquency
  • Making decisions to place customers on credit hold and release them based on resolution of the item
  • Maintaining and coordinating efforts with internal personnel to resolve customer issues
  • Evaluating customers using accounts receivable information for daily and monthly reports to management
  • Researching customer disputes and propose credit memo issuance
  • Analyze financial statements, bank statements, trade and bank references to determine potential account's credit worthiness
  • Partner with third party partner to run credit checks
  • Analyze and monitor the credit quality of the company's portfolio
  • Follow and research industry trends in the AdTech space to determine how it may impact the company's portfolio
Qualifications for credit & collections analyst
  • Work with clients and internal departments, such as Client Finance and Sales to ensure proper workflow
  • Improve DSO, bad debt and past due items
  • Investigates and analyzes credit actions to assist with resolving outstanding items in a timely fashion
  • Assists with outlining necessary actions and strategies for debt repayment
  • Reviews and maintains account information of customers' financial status and collection efforts
  • Researches and analyzes payment history/trends of all accounts
2

Credit & Collections Analyst Job Description

Job Description Example
Our growing company is looking to fill the role of credit & collections analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections analyst
  • Issues daily report on the status of delinquent accounts and tracks collection efforts
  • Prepares monthly reports showing delinquency trends and analyzing collection results
  • Maintain customer credit hold status for past due accounts
  • Maintain daily customer contact with Customer
  • Send invoices, statements, and dunning letters via email, fax and regular mail as needed
  • Maintain and update Customer contact information, including electronic contact to ensure automation of correspondence from Oracle
  • Assist with preparation of monthly collections and aging reports for communication to Sales and Upper-Management
  • Distribute credit card, bank, and payment forms/instructions to customers
  • Collect credit card information for processing and provide W-9 forms where required
  • Manage and regularly review scheduled customer payment plans
Qualifications for credit & collections analyst
  • Follow up with Billing and Sales regarding billing discrepancies timely
  • Collections of an account portfolio that consist of smaller agencies and advertisers the Direct Response agencies
  • Develop and maintain key performance indicators for the department including DSO, average days delinquent, billing metrics, contract lead time
  • Oversee weekly cash receipts forecast along with variance explanations
  • Review daily deposits coming into the bank, and approve cash posting batches from the accounting department
  • Prepare bad debt analysis, perform tests for reserve sufficiency, and recommend accounting entries to the allowance for doubtful accounts
3

Credit & Collections Analyst Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit & collections analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections analyst
  • Ensure appropriate information, communication and collaboration with relevant stakeholders
  • Conducts credit review and financial statement analysis to determine the financial status of major customers and suppliers
  • Prepares and maintains calendar and requirements list
  • Negotiates with customers to provide letters of credit, or guarantees when recommended
  • Provides mentoring and training to other partners on reports, systems and financial process flow, providing guidance to collections teams on how to use credit information to achieve desired collection results
  • Perform credit analysis of new and existing customers
  • Ability to work with ambiguous information and create meaningful reporting to upper management
  • Analyze/compare and evaluate customer data vs ClosetMaid data
  • Manages accounts receivable, debit resolution, collection letters and collection of accounts
  • Works closely with the Customer Service Department, Warehouse, and Logistics
Qualifications for credit & collections analyst
  • Provide analytic support by developing and delivering custom reports for both internal and external customers
  • Contact customers for payment via telephone and email
  • Prioritize daily collections needing made
  • Review customer’s self-service vendor websites to obtain existing payment status
  • Document business and customer specific procedures involved in the order-to-cash cycle, and recommend process improvements to expedite collections
  • Help ensure contract and media program data integrity
4

Credit & Collections Analyst Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of credit & collections analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit & collections analyst
  • Must have strong telephone skills to work with customers on their accounts, invoices and past due balances
  • Must have passion for research and problem solving
  • Responsible for the evaluation and management of credit worthiness and approval limits for new and existing customers
  • Collection of open accounts receivable within area of responsibility to meet or exceed corporate goals and specified metrics
  • Communicate regularly with company associates and customers in order to maintain AR status within specified terms
  • Identify disputed invoices and short payments promptly and communicate to respective site associate for resolution
  • Evaluate, recommend and communicate credit holds to company associates and customers when necessary
  • Maintain account portfolio and manage to company expectations and metrics
  • Ensure compliance with company Credit Management Policy & Procedure audit requirements
  • Provide support, direction & training on international letters of credit to site associates as needed
Qualifications for credit & collections analyst
  • Mitigate credit risks by ongoing analysis of customer base, keeping up with industry trends, and preparing/reviewing client specific payment history reports
  • Bachelors Degree Required (Business, Finance, Commerce)
  • Work independently, decisively and timely
  • Utilize quality tools/initiatives
  • Effective and timely communication/interaction with different functional areas (Customers, Sales, Accounting, Supply Chain, Taxes, Business Units, Customer Care)
  • Skills in process specific parts of standard ERP systems (desirable in SAP)
5

Credit & Collections Analyst Job Description

Job Description Example
Our growing company is hiring for a credit & collections analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections analyst
  • Participate in meetings and travel as necessary
  • Manage small portfolio of accounts receivable for assigned vertical (minimize DSO and delinquency over 90 days)
  • Analyze DNB reports for customer credit worthiness and request references, corporate guarantees, deposits, to reduce exposure
  • Reporting key metrics for credit, collections, and leasing
  • Monthly Credit & Collection Close
  • Analyze financial statements of new and existing customers to determine their credit worthiness, appropriate credit limit, and payment terms for sales transactions
  • Exposure to lease financing
  • Conduct collection calls, emails and customer visits to collect accounts receivables
  • Negotiate customer disputes to resolution and document root cause
  • Make decisions on escalations and collectability of accounts
Qualifications for credit & collections analyst
  • Knowledge of customer and business requirements
  • Excellent verbal and written communication skills and ability to communicate effectively at all levels
  • Must be able to work with a wide variety of people with different personalities, backgrounds and experience
  • Credit and Collections experience preferred
  • Must have ability to work in a fast paced environment
  • Forward thinker, ability to work alone and multitask

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