Collections Analyst Job Description

Collections Analyst Job Description

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Collections analyst provides technical support for creating MS-Excel pivot tables and macros to support reporting requirements.

Collections Analyst Duties & Responsibilities

To write an effective collections analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included collections analyst job description templates that you can modify and use.

Sample responsibilities for this position include:

Complete heavy collections calls and volume of accounts
Communicates any problems with cash collections to Sr
Support Collections work
Initiate collection calls regarding past due Medicare invoices
Research and resolve all payment discrepancies
Conduct bi-weekly meetings regarding status of A/R
Prepare weekly reports as required
Assist in maintenance of files and accounts receivable documentation and other miscellaneous filings
Facilitate credits to customers and write-offs to management as needed
Advise on collection of overdue bills and take appropriate action to recover overdue payments

Collections Analyst Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Analyst

List any licenses or certifications required by the position: CCE, PMP, NACM, CBA, CPA, DRA, CRCM, NCCO, ARS, WHT

Education for Collections Analyst

Typically a job would require a certain level of education.

Employers hiring for the collections analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Finance, Business, Economics, Education, Business/Administration, Communication, Associates, Technical, University Studies

Skills for Collections Analyst

Desired skills for collections analyst include:

Bankruptcy and credit reporting
Basic legal compliance issues pertaining to collections
Excel
Collections
MS Excel
Microsoft Excel
Cash Applications and Billing procedures
MS Office
Microsoft Office
Financial concepts

Desired experience for collections analyst includes:

Manage Digital discrepancy portfolio of approx
Fluent English language (oral and written) is required for this opening
Research billing issues related to the customer or the Business Operations needs
Proficient in M.S
Prepare appropriate reports to PSS sales team and management regarding collection efforts, adjustments and invoice updates
Responsible for monitoring customers on and off shipment hold and suggesting any write off to Bad Debt as appropriate

Collections Analyst Examples

1

Collections Analyst Job Description

Job Description Example
Our growing company is looking for a collections analyst. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections analyst
  • Support a high volume of customers by following defined collection strategy for making daily calls to customers and following up on arrangements made for resolution of outstanding balances
  • Confer with customer by telephone in attempt to determine reason for overdue payment
  • Conduct business to business (B2B) collection calls and customer visits to collect accounts receivable
  • Generate financial ratios using computer programs to evaluate the customers' financial status
  • Note accounts and customer disputes in collection software based on input from customers
  • Manage order releases based on limits of authority
  • Receive and process payments in various forms
  • Resolve less complex credit problems and request assistance on highly sensitive accounts
  • Communicate routinely with sales and other departments regarding past-due accounts
  • Establish and review (as necessary) credit limits granted to customers
Qualifications for collections analyst
  • Fluency in English, written and spoken is mandatory - German/French proficiency is a bonus
  • Bachelor’s degree in Business related field (Accounting preferred) or equivalent experience
  • Ability to multi-task and be flexible with job duties
  • Experience using SalesForce and Zuora preferred
  • Overnight travel to markets for customer visits once or twice a year
  • SAP and GetPaid experience is preferred
2

Collections Analyst Job Description

Job Description Example
Our growing company is hiring for a collections analyst. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections analyst
  • Facilitate A/R write offs and route needed contractual amendments to Budgets & Contracts when they are determined to be needed
  • Assist operations, as needed, with financial information requests and questions
  • Reduce receivable balances by interpreting lease language or reviewing purchase orders, auditing billing amounts, researching pay histories and collecting past due balances on rent or purchase order-based receivables
  • Initiate telephone and/or customer contact and initiate timely escalation for Supervisor review when needed
  • Support a high volume of customers by following defined collection strategy for initiating daily contact and consistently following up on arrangements made for resolution of outstanding balances
  • Administer past due or default notices and work with management to decide if account should be written off, taken to litigation or sent to collection agency
  • Maintain current collection notes for disputed items or at the contract, parent, or transaction level if applicable using SunGard’s “Get Paid” AR software
  • Establish and maintain positive interactions with internal departments, such as Leasing Operations, Legal, Site Acquisitions, Site Leasing Management, Engineering, Acquisition, Zoning and Permitting, and Redevelopment to resolve customer disputes in a timely manner
  • Manages and collects on an assigned A/R portfolio across multiple business segments
  • Ensures timely payment of HP receivables and resolution of customer issues preventing payment, and when necessary, negotiates and implements payment solutions within HP's policies and procedures in conjunction with the Credit Analyst
Qualifications for collections analyst
  • Texas Lein Notice experience is preferred
  • Minimize HP's bad debt through early identification of "at risk" receivables
  • Advanced English level and fluency
  • Contact center knowledge and best practices, including customer relationship management systems experience such as Salesforce
  • Prefer BS/BA in Finance, Accounting, or other Business degree
  • Related work experiences with risk analysis and receivable collection a plus
3

Collections Analyst Job Description

Job Description Example
Our company is searching for experienced candidates for the position of collections analyst. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections analyst
  • Interpersonal skills, technical product knowledge, and business process expertise are critical to responding to daily Client-centric activities
  • Responsible for managing product/application support in a single line of business
  • Serves as an escalation point for client issues with the next level of support being system developers
  • Resolves issues and contributes to business unit/area development
  • Elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems
  • Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements
  • Perform Artiva reconciliation and ensure issues are resolved
  • Process changes timely as requested
  • Balance AR daily
  • Work reports as assigned
Qualifications for collections analyst
  • Oracle knowledge would be an advantage
  • Ability to handle multiple projects and deadlines under pressure
  • Ability to be adaptable to change
  • Above average attendance
  • Working knowledge of all business units preferred
  • Good attention to detail and the ability to remain organized and focused is essential
4

Collections Analyst Job Description

Job Description Example
Our company is looking for a collections analyst. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections analyst
  • Documents collections efforts in On Base Module
  • Ensuring all collection KPIs are met for assigned accounts in portfolio
  • Contacting customers via various communication tools to secure payment for past-due invoices
  • Identifying root cause of late payments and recommending / implementing process improvements to prevent recurrence
  • Escalating potential non-payment issues to appropriate stakeholders
  • Effectively communicating outcomes and/or next steps to appropriate stakeholders
  • Ensuring all accounting policies and procedures are adhered to
  • Manages a portfolio of 300-600 dealer accounts ranging in size from $1k to $10 Million in A/R
  • Interviews dealer owners or controllers to assess risk, discussing their business conditions and reasons for delinquent accounts
  • Communicates with other departments, plants, sales, and dealers on dealer requests and disputes (deductions)
Qualifications for collections analyst
  • Work with key internal customers external customers
  • Begins to understand upstream (i.e., Credit, Sales, Invoicing) and downstream (i.e., Cash Application, Dispute Resolution) processes and their relationship with the Collection process and impact to our corporate objectives
  • Identifies issues with the Collection process and are able to communicate or fix as required
  • Bachelor’s degree or equivalent related experience in business-related field
  • Experience with Amazon, Staples, Costco is beneficial
  • Able to prioritize responsibilities
5

Collections Analyst Job Description

Job Description Example
Our innovative and growing company is hiring for a collections analyst. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections analyst
  • Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections
  • Analyze financial statements and related material to recommend trade credit limits and/or alternate financing options for commercial customers
  • Review LexisNexis reports, trade and bank references other internal & external data to determine credit worthiness
  • Recommend alternate sources of credit for risk mitigation, such as escrows, flooring accounts, assignments of claim
  • Ensure that all credit files include current financial statements, agency reports, documentation of objective and subjective analysis
  • Perform periodic reviews of existing customer files
  • Broker relationships with flooring companies
  • Support sales team to ensure business needs are met through prudent decision making
  • Develops action plans for collecting all amounts due
  • Escalates collection issues as necessary within customers' Accounts Payable organization
Qualifications for collections analyst
  • AR or Accounts Receivable experience
  • Ability to thrive in start-up
  • Extract the appropriate data & preparation of effectiveness analysis for the current collections strategy for each of the markets on a regular basis (monthly/quarterly)
  • Extracting the appropriate data & preparation of analysis of the strategy tests that are running for each of the market
  • During preparation of a challenger to the existing collections strategy prepare analysis and objectives (Business Case) as expectations of the test (determine how does success look like)
  • Provide ad-hoc analysis asked by Collections Strategy Development Manager

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