Manager, Collections Job Description

Manager, Collections Job Description

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Manager, collections provides updates and manages collection efforts of local Office Collection Coordinators to assist w the timely resolution of payment with use of collections software, meetings, reporting, etc.

Manager, Collections Duties & Responsibilities

To write an effective manager, collections job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, collections job description templates that you can modify and use.

Sample responsibilities for this position include:

Ensuring Accounts Receivable department and integration activities are compliant with SOX controls and procedures
Conducting the quarterly revenue test for revenue recognition for consumer and pharmaceutical businesses
Ensures compliance with applicable internal policies/procedures and regulatory requirements
Develop and implement policies and procedures to ensure corporate goals for service level, delinquency, and net new defaults are achieved
Document collections process and deck procedures
Quickly understand and analyze customer needs, listen and actively
Continuously monitor condition and security of storage areas, both on and off-site, including housekeeping and pest management to maintain a secure, stable, and pest-free environment and work with the Facilities Manager to resolve issues
Consult with the Director of Operations and Facilities Manager to maintain proper environmental conditions, and identify and implement security plans for art in the museum
Guide and orient researchers in their use of the museum’s art, artifacts, and archival collection
Reviewing agings and bad debt reserves for each business unit

Manager, Collections Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Manager, Collections

List any licenses or certifications required by the position: MIT, CPA, PMP, FDCPA, MBA, CICM, NACM, GOLD, FPC, CPP

Education for Manager, Collections

Typically a job would require a certain level of education.

Employers hiring for the manager, collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Business, Accounting, Education, Management, Economics, Business/Administration, Communication, Museum Studies, History

Skills for Manager, Collections

Desired skills for manager, collections include:

Skills and tools to be used in all collection efforts
Federal
Procedures
Commercial
Consumer
Dealer originated installment lending as applicable
Function-specific software and computer programs
General organizational operations and procedures
Loan collection techniques
On-line collection systems

Desired experience for manager, collections includes:

Producing the weekly cash forecast to Treasury along with ensuring that the collections team meet the expectations on cash flow
Managing the transition of acquired receivables and businesses into respective business units
Work with counterparts in acquisitions to gain knowledge on remaining receivables and coordinate with team on obtaining required documentation and support
Reviewing and preparing month-end reports to upper management
Work with customer service departments and warehouses in reconciling PO related issues and ensuring teams are compliant with SOX requirements related to issuing credits
Managing states sales tax audits and ensuring resale certificates are valid and being maintained in Avalara system

Manager, Collections Examples

1

Manager, Collections Job Description

Job Description Example
Our company is searching for experienced candidates for the position of manager, collections. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for manager, collections
  • Send out daily progress updates on work in process
  • Travel and participate with the collections team vetting cars at auction and for private acquisition
  • Participate in car shows and events
  • Conduct customer account reconciliations and coordinate efforts to resolve outstanding issues
  • Partner with Director of Servicing & others to develop and evaluate the team on key department metrics
  • You will monitor Chargeback team’s workload and prioritize when needed
  • You will provide process improvement ideas and feedback
  • You will monitor daily work volumes of Collector, Biller, and A/R Specialist
  • You will delegate individual projects as needed
  • You will actively collect past due AIR, including resolving billing issues with assistance from the sales team
Qualifications for manager, collections
  • Ensure the successful execution of a vendor management strategy in partnership with Risk, IT Security and Legal and Compliance
  • Bachelor degree in Finance, Accounting, Operations, Statistics or equivalent work experience required
  • 7+ years experience in Accounts Receivable, and/or Credit & Collections, in a SAP environment
  • Experience in working with a Service Delivery Center preferred
  • Knowledgeable of SAP/AR module
  • Analytical Business Decision Support processes system reports using Business Objects desired
2

Manager, Collections Job Description

Job Description Example
Our growing company is hiring for a manager, collections. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for manager, collections
  • Have a sound knowledge of the procedures and operating systems related to the efficient operation of the collection unit
  • Ensure that safety procedures are strictly adhered to and adequately documented
  • Maintain strict compliance with the Bank's and unit's security procedures with regard to assigned authorizations and responsibilities and immediately report any unusual situation or fraudulent activity to the manager
  • Assist with project management and/or provides leadership for non-routine projects, , process re-engineering, special projects, and system implementation
  • Lead team responsible for (i) collection and reconciliation efforts of rental and/or PO-based receivables
  • Review problem and risky customer balances with Collections Supervisor and make recommendation of appropriate course of action to Senior Manager
  • Devise quarterly goal plans and outline strategy for team members on aging reduction for rental and PO-based receivables and on cash applications efficiency for all receivables
  • Work with the customers and Accounts Receivable team to identify internal best practices and outline strategy for receivable aging reductions and cash applications efficiency by analyzing trends, compiling and applying assumptions, and implementing process improvement initiatives
  • Develop, maintain, and strengthen strong relationships with external customers through regular meetings, calls, and visits in order to partner with them to identify opportunities for process enhancement and customer payment cycle improvements and to support client-specific initiatives
  • Work with internal functional groups to identify optimal processes to ensure accurate billing for collection and cash applications for rental and PO-based receivables
Qualifications for manager, collections
  • Advanced PC skills, specifically with Microsoft Access and Excel, including the ability to download, import and export files, creates and utilizes pivot tables and macros
  • Applicants must have previous experience working in an art or media collection
  • Applicants must have a bachelor’s degree focused in art history, communications, archives or a related field
  • Ability to communicate and promote the Life Picture Collection required
  • Proficiency with personal computers relevant software programs and packages
  • Effective leadership skills to aid in building a cohesive team developing individuals
3

Manager, Collections Job Description

Job Description Example
Our innovative and growing company is looking for a manager, collections. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, collections
  • Handles escalated calls/emails
  • Resolves collection disputes
  • Maintains relationship with third party collection agencies
  • Creates and maintains collection metrics
  • Reviews and evaluates collection reports to optimize collection efforts
  • Ad hoc reporting when necessary
  • Direct cash application in multiple billing systems
  • Conduct regular meetings with collection staff
  • Hire and train collection staff
  • Manage unapplied payments
Qualifications for manager, collections
  • Results orientation with the ability to get results within tight deadlines
  • Ability to maintain composure despite tight deadlines and high demand and high volumes environment
  • Ability to interpret data and identify trendsPreferred Collections experience
  • Fully proficient in range of Microsoft office software, Excel, PowerPoint, Outlook, Word
  • Eight years of related experience with a Bachelor’s degree, or six years and a Master’s degree, in Accounting, Business or related field
  • Ability to evaluate and improve processes to reduce Accounts Receivable Days Outstanding
4

Manager, Collections Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of manager, collections. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for manager, collections
  • Monitor the team while ensuring compliance with relevant legal guidelines and achieves the best collection results for customers and the company
  • Monitor daily / weekly / monthly productivity per group and per agent
  • Recommend the correct allocation of resources
  • Create and update call campaigns, filters, lists and report strategies
  • Monitor and adjust the performance of marking systems
  • Assist in the preparation of the monthly collection development summary of the Personal Loan products that are provided to the Executive Office
  • Assist in ensuring that workflows in the department are adequate to provide efficient operations and meet Bank objectives
  • Familiarizing themselves with the local laws and regulations of the countries supported or supervised
  • Help obtain additional information from customers regarding reports of unusual operation, Know Your Customer, Required
  • Monitor the performance of divisional and local initiatives through analysis of accounts and payments data activity and performance data
Qualifications for manager, collections
  • Experience of having managed analytic or modelling projects by working/ guiding analysts to successful completion, on budget, on time and with financial benefits
  • Has experience of application of analytical techniques gained through professional experience
  • Relevant experience of working in an analytical or strategy role within financial services or an alternative data-driven organization
  • Formulate the business problem and translate this into an actionable analytic plan
  • Highly developed analytical skills to extract information from data and translate to business language and financial impacts
  • Ability to use data to challenge current work practices
5

Manager, Collections Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of manager, collections. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for manager, collections
  • In-depth knowledge of bookmarking strategies
  • Organizational and motivational skills and the ability to prioritize and delegate all operations with a variety of complex tasks and situations on an ongoing basis
  • Skills to offer coaching
  • Relational databases and data scanning tools, Oracle, SQL, SAS
  • Business intelligence reporting tools, Business Objects, Cognos, Tableau
  • Report and analyze on effective accounting and reconciliation processes for interterritory invoices
  • In collaboration with Director, CBO and Regional Controller, establish and communicate Collection Goals
  • Monitor accounts aging on a daily basis
  • Manage staff performance by monitoring daily activity reports and taking appropriate action
  • Report weekly & monthly results -- Collections & Forecast
Qualifications for manager, collections
  • A working knowledge of SAS, SQL and Excel
  • Must communicate well with both staff and clients
  • Experience in customer service or collection management preferred
  • Bachelor's degree in nursing, management or equivalent combination of education and related experience required
  • Manage, motivate and inspire a team of Data Collectors to provide a key service to the organisation and manage stakeholder expectations
  • Collect, collate and ultimately deliver digitally-held communications data evidence in an appropriate format to the various clients, customers and stakeholders

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