Collections Manager Job Description

Collections Manager Job Description

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Collections manager provides senior level leadership and sales management for all consumer, residential, commercial lending and deposit programs and credit card Dealer Channel loyalty and growth strategies.

Collections Manager Duties & Responsibilities

To write an effective collections manager job description, begin by listing detailed duties, responsibilities and expectations. We have included collections manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Carry out management responsibilities in accordance with the organization's policies and applicable laws
Assisting in system updates/conversions
Partner with sales & finance teams
Responsible for the quarterly compilation of the Accounts Receivables Aging reports and Bad Debt Reserve worksheets for all Domestic clients
Coordinates the compilation of schedules and responses to facilitate reviews and audits performed by both internal and external auditors the Tax Department
Manage an auto collection consisting of more than 100 automobiles of various values
Oversee the movement of vehicles into, within, and out of the car storage facilities
Coordinate the registration, maintenance, and regular exercising of the cars in the collections
Ensure excellent service to dealers and customers while maintaining a positive work environment
Oversee the workflow of in-house mechanics and detailers, and outside restoration specialists

Collections Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Manager

List any licenses or certifications required by the position: MIT, CPA, PMP, FDCPA, MBA, CICM, NACM, GOLD, FPC, CPP

Education for Collections Manager

Typically a job would require a certain level of education.

Employers hiring for the collections manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Finance, Business, Accounting, Education, Management, Economics, Business/Administration, Communication, Museum Studies, History

Skills for Collections Manager

Desired skills for collections manager include:

Procedures
Policies
General organizational operations and procedures
Consumer
Dealer originated installment lending as applicable
Loan collection techniques
Residential
Commercial
Principles of credit lending
On-line collection systems

Desired experience for collections manager includes:

Food Service/Hospitality and Manufacturing experience a PLUS
BA/BS degree in Accounting, Finance, Business or related field required
Minimum 5 years experience in credit management, accounts receivable, sales administration or related finance/accounting area is required
Entertainment industry experience, preferably in the area of Television Distribution, a plus
Strong spreadsheet applications experience, primarily Excel, required (Pivot Tables and Macros a plus)
Must be a team player with the ability to work with staff at different organizational levels across various business units

Collections Manager Examples

1

Collections Manager Job Description

Job Description Example
Our company is hiring for a collections manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections manager
  • You will be responsible for research required for credit decisions
  • Drive the dispute resolution process by partnering with the internal business
  • Leading the review and collection of all past due accounts to achieve target delinquency goals with lowest possible loss ratios and minimal risks
  • Delinquency levels are Pre-charge off through internal recovery
  • Responsible for evaluating employee performance and making salary recommendations, performing all aspects of the staffing process including interviewing, and hiring staff to ensure appropriate hiring practices and maintain staffing levels, staff training, and providing work direction
  • Manage the CCO Supervisors and staff
  • Responsible for driving DSO improvement across organization
  • Educate and motivate team members
  • Participating in monthly and quarterly meetings with management team and business unit leaders
  • Creating best practices within customer service
Qualifications for collections manager
  • Microsoft Project Planning (MPP) and/or VISIO desired
  • Proficient with Excel, Word, Access, Outlook
  • Ability to work professionally with customers, inside an outside sales and interface with all departments
  • Must be able to manage high volume of A/R transactions related to customer deductions
  • Must have extensive experience with integrated accounting systems, such as SAP or Oracle, and reporting tools
  • Must be able to perform analysis and prepare spreadsheets
2

Collections Manager Job Description

Job Description Example
Our company is hiring for a collections manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections manager
  • Identify and implement “quick hits” for process improvement regarding rental and PO-based receivables, cash applications, and month-end reporting
  • Ensure training plans and documentations are up to date and in place for collections of rental receivables and cash applications
  • Plan, implement and document quality assurance playbooks for the billing and collections process
  • Oversight of domestic and international cash application and reconciliation
  • Lock box and other deposit administration
  • Credit investigation, monitoring and follow-up
  • Collection program administration, 90-120 notice and other CIMC program administration
  • Unallocated cash is maintained at or below department standards
  • Ensure inquiries from clients (both internal and external) vendors and other third parties are addressed in a timely matter and appropriately resolved
  • Relationships with department stakeholders are established and effectively maintained
Qualifications for collections manager
  • Experience in accounting and financial systems required
  • Minimum of 2 years of credit and/or collections experience
  • One years prior supervisor experience with lead responsibilities- Preferred
  • Knowledge of financial systems (on a technical level) and financial system configuration
  • Computerised accounting
  • Vat knowledge
3

Collections Manager Job Description

Job Description Example
Our growing company is hiring for a collections manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections manager
  • Oversee bad debt write offs
  • Deploy strategies to ensure effective and efficient collections to improve OD7%, AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers
  • Participate in all transformational projects that impact the front end teams, with respect to the finance transformation / simplification or other projects
  • Maintains effective and open lines of communication at all levels within and without C&C, including core operations personnel, (credit analysts, collectors), functional management
  • Manages the staff and activities involved with severely delinquent account collections to include monitoring and verifying work schedules and attendance records
  • Serves as primary point of contact for clients for any operational questions or issues
  • Performs all clients reporting and service level deliverables to include ensuring collection goal attainment
  • Performs Collector file reviews to ensure department work standards are being met
  • Track and report on bad debt write-offs
  • Monitor the performance of campaigns and agents to ensure that the bookmark system works properly
Qualifications for collections manager
  • Ability to make fairly balanced business decisions
  • Experience with enterprise Accounts Receivable software implementation
  • Ability to communicate effectively with team members, peers, senior management, vendors and internal and external clients
  • The Collections Strategy team will support the delivery of collections activity in the Canada for Collections and recoveries strategy, analytics, operational support Management Information and strategy deployment
  • The development of analytical techniques for risk management purposes is complex and certain tasks are highly technical and require a deeper knowledge and understanding of statistics
  • Experience of having devised and specified analysis to be performed by others
4

Collections Manager Job Description

Job Description Example
Our growing company is hiring for a collections manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections manager
  • Compare data from various systems for uniformity purposes and work with team members to resolve discrepancies
  • Prepare and distribute accurate reports in appropriate formats and in a timely manner
  • Contribute to the budget preparation and forecasting process, as needed
  • Use reports and data used and provided by local management
  • Identify and capitalize on opportunities to educate local staff about different reports or measurements, and at the same time collect and communicate local comments to the division teams in order to enrich and strengthen our operating model
  • Work aligned with Business Intelligence, Collections, BI to meet the needs of divisional reports, including standardization of measurements, code development, reporting design and production under the framework of continuous improvement
  • Review and map data from various basic collections applications (Debt Manager, Global Dialer, ScotiaGlobe) for generating and designing reports
  • Schedule reports using SQL, SAS, and other platforms to ensure automation and availability, as appropriate
  • Create and maintain an efficient local collection data management process to acquire, clean, transform, store and present data, verifying the accuracy of the information according to the original source
  • Solid knowledge of products and services and automated collection systems for personal banking and small businesses
Qualifications for collections manager
  • Preferably educated to Bachelor’s degree level or similar in a numerate discipline
  • Ability to present complex statistical concepts and results in a way tailored to the audience in a persuasive and compelling way
  • The individual should be self-motivated, customer focused with an ability to solve complex problems with an eye for detail and accuracy, whilst still ensuring that the bigger picture is taken into consideration
  • Degree or equivalent in numerate subject or proven track record in Collections & Recoveries environment
  • Knowledge of Credit Risk fundamental principles and their application to collections and recoveries strategy
  • Ability to build constructive relationships with any level in any team
5

Collections Manager Job Description

Job Description Example
Our company is growing rapidly and is looking for a collections manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections manager
  • Develop and implement procedures and guidelines to accomplish goals and objectives
  • Assure timely and complete submission of entries for Medicare Reimbursable Bad Debt (for Private) submission
  • Develop alternative payment plans/concepts in order to maximize GHC collection potential
  • Offer solution for non-compliance accounts
  • Offer techniques in negotiating, influencing and problem solving -- all within Fair Debt Credit Protection Act -- in order to remove roadblocks associated with customer account collection
  • Manage vendor relationships and performance associated with collection activities
  • Working with the Risk Management Team to develop new opportunities and assist other areas of the division as needed to ensure the divisional plans are achieved
  • In conjunction with the Risk Management Team, constructively challenge and contribute to the development of the Risk strategy
  • Ensure that all decisions taken by the Senior Management Team and Risk Management Team are effectively communicated and implemented and that regular reviews on progress against functional objectives and plans are provided to the Senior Management Team and/or BPRM meetings
  • Represent Collections in divisional meetings when required
Qualifications for collections manager
  • Minimum five (5) years experience working with a predictive dialer
  • Establish, track and report SLA and KRI/KPI to ensure performance meets expectations
  • Strong leadership and organizational skills.​Highly focused on building relational bridges internally
  • Ability to effectively communicate to different audiences in different functions in multiple geographic locations
  • Strong knowledge of SAP, Salesforce.com, Getpaid and Microsoft Office are highly desirable
  • Individual must be highly motivated and able to work within tight deadlines

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