Supervisor, Collections Job Description

Supervisor, Collections Job Description

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Supervisor, collections provides training and support for junior staff; review and approve file maintenance forms; assist with month-end reporting.

Supervisor, Collections Duties & Responsibilities

To write an effective supervisor, collections job description, begin by listing detailed duties, responsibilities and expectations. We have included supervisor, collections job description templates that you can modify and use.

Sample responsibilities for this position include:

Review submitted accounts severely past due accounts, which were not submitted
Reviewing collection reports to ascertain status of collection and balance
Auditing delinquent accounts considered to be un collectable
Establishing credit limits on customer accounts
Reviewing and approving adjustments to accounts
Monitoring the percentages of aged accounts
Providing weekly and month end revenue reports to the Ad Sales Director
Supervises daily billing and collections activities to ensure maximum efficiency
Ensures the accounts are billed within the established time frames and the customer service guidelines/guarantees are adhered to
Keeps management informed of the status of accounts, bad debts, on a monthly and ad hoc basis

Supervisor, Collections Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Supervisor, Collections

List any licenses or certifications required by the position: HCCA, HFMA, CBF, CBA, NACM, FDCPA

Education for Supervisor, Collections

Typically a job would require a certain level of education.

Employers hiring for the supervisor, collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Education, Associates, Business/Administration, Management, Supervision, Performance, Technical

Skills for Supervisor, Collections

Desired skills for supervisor, collections include:

Automated revenue management systems
Outlook
Word
835 payment file
HFCA 1500
Mandatory state billing forms and filing requirements
Processes and procedures their impacts on the line of business
Windows applications
276 / 277 claim status and response file
Company

Desired experience for supervisor, collections includes:

Microsoft Excel proficient (Pivot Tables, V-Look Ups)
BA/BS degree in Finance, Accounting, Statistics, or Operations or equivalent work experience required
Must have knowledge of SAP, using the ERP module
Must have knowledge of Advanced Planning Optimization (APO)
Must have knowledge of Business Objects
Must have the ability to prepare clear & concise business related reports for management review

Supervisor, Collections Examples

1

Supervisor, Collections Job Description

Job Description Example
Our company is looking to fill the role of supervisor, collections. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for supervisor, collections
  • Oversee team members responsible for collection and reconciliation of rental receivables accurate and efficient cash application process
  • Identify and monitor problem and risky customer balances and drive timely resolution with the support of Credit team by defaulting or taking other appropriate course of action to resolve receivable balances
  • Work with management to analyze aging reports in order to set priorities, identify reduction opportunities, create collection strategies, and develop forecasts and weekly and monthly reporting
  • Develop, maintain, and strengthen strong relationships with internal and external customers by conducting regular calls and visits to identify opportunities for process improvement and support client-specific initiatives
  • Ensure system is maintained with up to date collection notes, that follow-up action codes and dates are entered by the Collection Analysts, and call history reports are tracked
  • Ensure accuracy and efficiency of cash applications by identifying and fixing processes needing improvements
  • Review unallocated cash reports with staff to ensure receipts are resolved within expected time frames
  • Monitor lease payment references and remittance information in the system to ensure team complies with procedures and works with external customers to provide sufficient remittance information
  • Mentor team to collect and resolved receivable balances
  • Approve any necessary adjustments or submit adjustments above threshold to management for approval
Qualifications for supervisor, collections
  • 1+ year call center management experience
  • Leads a team on day to day operational issues
  • Approve refund requests and other accounting entries up to assigned authority levels
  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices, as needed
  • Communicate with the Sales Department on past due accounts at specified intervals
  • Collections or related experience in a global organization
2

Supervisor, Collections Job Description

Job Description Example
Our company is growing rapidly and is looking for a supervisor, collections. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for supervisor, collections
  • Answer and respond appropriately to employee inquiries within the respected work area
  • Provide oversight and direction to Credit Control Staff to ensure customer collections are timely and effectively managed
  • Monitor receivables and collections activity
  • Supervises student workers engaged in specialized library functions for a library unit, department, center or facility
  • Preparation and analysis of monthly reports and metrics for DSO, Aging, status of past due accounts, if needed, corrective action steps
  • Provides leadership to group to insure customer’s needs are fulfilled accurately and timely
  • Supervision, training & coaching of the credit representatives including all aspects of performance management
  • Effectively supervise and motivate staff to maintain a high level of customer service, quality and productivity
  • Monitor outside collection vendors to ensure departmental standards are met or exceeded
  • Monitor daily operational performance and prepare reports
Qualifications for supervisor, collections
  • Bachelor’s Degree of equivalent experience or equivalent experience
  • Experience with project management and related methodology and experience with business unit systems, procedures, processes and general operations preferred
  • 5+ years of experience in Deduction Management
  • Minimum of three (3) years of experience in collections, customer service or other customer/client interfacing role required
  • Experience in mortgage default preferred
  • Fluency in English and a second foreign language (French
3

Supervisor, Collections Job Description

Job Description Example
Our company is looking for a supervisor, collections. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for supervisor, collections
  • Regularly supervises staff including responsibility for hiring, training, mentoring, developing, scheduling, managing performance and other related issues
  • Generate Root cause analysis Reports of the portfolios migrated, un-applied & unidentified cash reports, Internal Metrics and KPIs, Evaluate and lead the team to accomplish results and improve when needed
  • Monitor accounts and follow up as required (with local/subsidiaries, account manager, customer, bank)
  • Responsible for performance and productivity of Accounts Receivable collections and quality control
  • Work on implementation of O2C plans and objectives, in line with NBS Centre and NGBS strategies
  • Identify and leads the resolution of the issues in team that affects the performance or services given
  • Perform Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible
  • Responsible for issue escalation to Manager/ Lead
  • Promote and support NCE Mindset among the Team
  • Ensure Global and E2E compliance for activities performed in team
Qualifications for supervisor, collections
  • Previous experience with commercial collections, at least 2-5 years
  • Stong work ethics
  • Demonstrated knowledge of the Federal Fair Debt Collection Practices Act
  • Demonstrated knowledge of rules and regulations of third party payers
  • Demonstrated leadership abilities and ability to work effectively as a team player
  • Able to provide and manage staff technical training
4

Supervisor, Collections Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of supervisor, collections. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for supervisor, collections
  • Perform periodic checks, as needed
  • Maintain strict compliance with the security procedures of the Bank and the unit with regard to the authorizations and responsibilities assigned and immediately report any unusual situation or fraudulent activity to the senior manager or deputy manager
  • Demonstrate respect for the client, listen to the client's needs
  • Present effective solutions, be clear with clients when the Bank can not offer the solution they expect, provide an explanation to clarify the issue and recommend alternatives
  • Maintain accurate electronic credit review files
  • Monitors on-line claim editing, submission and reconciliation procedures
  • Generates enthusiasm and commitment among employees
  • Take a lead role in the escalation of collection issues that are approaching 90 days past due
  • Collaborate with sales team and customers to minimise order hold issues
  • Maintain a thorough understanding of the financial health of the customer base
Qualifications for supervisor, collections
  • Demonstrates intellectual curiosity and a willingness to try new ideas to improve the business
  • Ability to identify and analyze problems quickly, develop options and solutions independently and as part of a team
  • Provide leadership in determining and monitoring key metrics for use in measuring the efficiencies, effectiveness, profitability and improvement in assigned business unit operations
  • Ability to listen carefully and apply personal experience to execute successfully on verbal or written instructions
  • Ability to write moderately complex reports and correspondence
  • Strong organizational skills with the ability to work in a fast-paced environment and distribute workload effectively among large groups of employees working various shifts
5

Supervisor, Collections Job Description

Job Description Example
Our company is looking for a supervisor, collections. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for supervisor, collections
  • Supervise annual dues customer service and collections staff
  • Manage day to day collections operations by organizing workflow, monitoring work assignments, volumes, distribution, and workload to ensure that work is being completed in a timely manner and that expectations are met
  • Oversee daily, weekly and monthly performance and aging reports
  • Initiate contact with associates who are past due on their annual dues to review account, determine reason for delinquency, secure payment in full or make payment arrangements
  • Provide collections support and coaching on the portfolio of customers ensuring that all collection efforts are completed in compliance with RE/MAX guidelines
  • Serve as first contact in escalation path on issues and help to resolve questions that may arise from customers
  • Develop and implement annual departmental goals
  • Approve and make billing adjustments and write offs
  • Hire, train, set performance goals and conduct performance reviews for collections staff
  • Coordinate collection incentive program
Qualifications for supervisor, collections
  • Flexibility with hours required, including evenings, weekends and holidays
  • Proficiency in medical terminology and standard coding practices, CPT 4, ICD-CM-9., ADA
  • Ability to lead collaboratively, within and across teams, with information sharing, facilitation skills, joint decision making, and skilled conversations about accountability
  • Must possess excellent written and verbal communication skills with the ability to communicate clearly and concisely with customers, subordinates, and all other employees at all levels throughout the organization
  • The ability to speak other languages is desirable
  • Ability to learn and maneuver effectively and efficiently through additional systems as trained

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