Collections Supervisor Job Description

Collections Supervisor Job Description

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Collections supervisor provides reports to the credit and collection manager and credit and collections supervisor for distribution to the area directors.

Collections Supervisor Duties & Responsibilities

To write an effective collections supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included collections supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Performs all duties inherent in a supervisory role
Assist in managing day to day operations of a collections call center environment
Ensure Collections Representatives have access to current customer information
Support the workforce management function by ensuring Collections Representatives adhere to the daily dialer schedule
Make collection calls on Top Revenue hotels
Assist in managing day to day operations of a collections of Canada collections
Monitor, measure, and manage employee performance according to established criteria
Review and approve maintenance/adjustment forms
Responsible for projects and special tasks as assigned
Oversees teams of Customer Service Associates who handle customer service inquiries and problems via the phone and/or email

Collections Supervisor Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Supervisor

List any licenses or certifications required by the position: HCCA, HFMA, CBF, CBA, NACM, FDCPA

Education for Collections Supervisor

Typically a job would require a certain level of education.

Employers hiring for the collections supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Education, Associates, Business/Administration, Management, Supervision, Performance, Technical

Skills for Collections Supervisor

Desired skills for collections supervisor include:

Applicable bank policies
Collections and the products and services supported by the area
Computer applications
Equipment used in the collection area
Procedures and collection related laws
Regulations and procedures
Federal
Rules
Filing insurance claims
Contact center database applications

Desired experience for collections supervisor includes:

Must have good interpersonal skills as the individual will be required to deal with various levels of Management both within and outside WHV
2-5 years of supervisor experience in a first party collections environment
Excellent oral and written skills, including presentation skills required
Must have experience with and a strong working knowledge of Quality Assurance/Quality Call Monitoring
Knowledge of SHAW, Branch Connections, E-Oscar, Aspect Dialer, Microsoft Word, Excel, Access and Power Point preferred
3+ years experience in collections, recovery or customer service

Collections Supervisor Examples

1

Collections Supervisor Job Description

Job Description Example
Our innovative and growing company is looking for a collections supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections supervisor
  • Ensure training plans and documentations are up to date and in place for collections of receivables and cash applications
  • Coordinate with customers regarding outstanding accounts receivable balances which may involve executing default process
  • Supervise employees by directing and reviewing their work
  • Debt collections for Special Handling Queues
  • Ensure that all accounts for charge-off referred by collections staff are reviewed on a daily basis
  • Monitor telephone reports on a weekly basis to ensure contact per day quota is achieved
  • Monitor telephone calls for quality control
  • Conduct weekly audits of collector accounts
  • Interview and hire potential candidates
  • Provide necessary training to job incumbents and current employees when policies and procedures change
Qualifications for collections supervisor
  • Proven ability to perform successfully in a fast-paced changing environment
  • Prior people management preferred
  • PeopleSoft Financials, Billing and AR experience a plus
  • Certified Regulatory Compliance Manager (CRCM) designation a plus
  • Ability to set and monitor individual goals motivate employees
  • 2 year college degree or equivalent experience recommended
2

Collections Supervisor Job Description

Job Description Example
Our company is searching for experienced candidates for the position of collections supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections supervisor
  • Ensure monthly reports are prepared and where necessary appropriately distributed
  • Review daily reports relating to area of responsibility, taking corrective action required to obtain objectives
  • Use and maintain NetSuite to manage data, disputes, email/phone correspondence, notes, for assigned portfolio all interaction with other customers
  • Create reports necessary to reconcile accounts and to report to management the status of accounts including producing and analyzing aging reports and assigned ledger, team metrics
  • Establish, monitor, and maintain credit limits
  • Establish, monitor, and maintain new customers weekly spending
  • Process new & updated customer credit applications
  • Manage & update customer master for new accounts & updated information
  • Create & maintain weekly touch base with all departments
  • Manage accounts that are web based
Qualifications for collections supervisor
  • Excellent commnication skills, written and spoken
  • Proficiency with Microsoft Office Suite, especially Excel, ord and Outlook
  • Able to perform business math (basic algebra, compute rate, ratio)
  • Knowledge of KP organization policies and procedures
  • Medical terminology and coding
  • Knowledge of Charitable Care principles
3

Collections Supervisor Job Description

Job Description Example
Our innovative and growing company is looking for a collections supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections supervisor
  • Ensures appropriate controls and audits are in place and carried out as agreed
  • Supervise and direct the daily activities of contact center collection officers
  • Carry out planning and ensure the implementation of activities through the preparation and orientation of schedules, supervision of operator assistance, scheduling changes and breaks, as necessary
  • Monitor key operation indicators
  • Identify and report any incident that may affect operational results
  • Follow up on administrative activities related to the management of the equipment, ie diseases, absences
  • Identify the negative trends and notify them to the manager of the Credit Recovery Center, enclosing the proposed solutions to mitigate them
  • Work according to properly defined procedures
  • Conduct monitoring, measurement and performance evaluation of team members to improve efficiency
  • Verify that team members get the appropriate training and apply their knowledge and skills to the job
Qualifications for collections supervisor
  • BA Degree or LPN/RN license desired but not required
  • Willingness to engage in organizational challenges and persevere until results are achieved
  • Ability to create a high level of team motivation and urgency that is sustainable for employee retention
  • Ability to establish instant rapport and instill trust and credibility
  • Willingness and demonstrated ability to engage and connect with employees, and engage in collaborative work
  • Has a proactive, can do approach, strives for success and keeps people informed of progress
4

Collections Supervisor Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of collections supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections supervisor
  • Continuously consider and recommend process improvements that will enhance customer relationships and cost savings to our organization
  • Assist in the extended collection process when a customer fails to pay that may in turn place the account in legal/collection/bankruptcy
  • Participation in collection analyst functions and various other credit related duties
  • Assist in ad-hoc credit/collections related exercises as required
  • Supervise Collectors daily tasks to keep dept on target
  • Keep Mgr apprised when coverage is needed and/or fill in as necessary
  • Review accounts for bad debt
  • Audit accounts worked by Collectors and provide feedback
  • Responsible for accounts assigned as special projects
  • Responsible for refund and adjustments from the collectors
Qualifications for collections supervisor
  • Minimum three (3) years experience leading, managing and supervising staff, preferably in a healthcare environment
  • Collection Management experience in a health care setting
  • Familiarity with specific lines of business
  • Knowledge in budgeting and accounting principles and of personnel/labor laws and regulations
  • Knowledge of systems requirement development and user acceptance testing
  • Excellent negotiating and analytical skills
5

Collections Supervisor Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of collections supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections supervisor
  • Developing and maintaining innovative and streamlined collection practices and procedures to ensure all receivables are collected and addressed timely
  • Analyzing the effectiveness of collection activities and recommending alternative courses of action to gain optimum results
  • Resolving complex credit and collection issues including customer disputes
  • Ensuring credit viability on requests for extended terms and payment arrangements
  • Monitoring and maintaining acceptable bad debt for the organization
  • Identifying accounts requiring collection agency or legal action and coordinating collections with third-party contractors
  • Proactively managing and developing system and technology advances to add greater efficiency and effectiveness for the department
  • Managing projects related to credit and collections
  • Managing budgetary responsibilities for the unit
  • Supervising and developing employees including communication with staff, hiring and training staff, scheduling and assigning work, providing guidance to staff, and conducting performance evaluations
Qualifications for collections supervisor
  • Proficiency with MS Excel, MS Word, and Outlook
  • Excellent communication (written and verbal) in English Spanish, Portuguese or French is a plus
  • Contributes to the management of department data processing, telephone and other systems
  • Coordinates with internal and external auditors, providing information and incorporating recommended changes as needed
  • Assists Unit Manager in preparing and communicating performance assessments for staff supervised
  • 3+ years Collections/Customer Service/Call Center experience

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