Collections Representative Job Description

Collections Representative Job Description

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Collections representative provides routine market intelligence on current retail market conditions and/or opportunities that may affect sales or category share of products.

Collections Representative Duties & Responsibilities

To write an effective collections representative job description, begin by listing detailed duties, responsibilities and expectations. We have included collections representative job description templates that you can modify and use.

Sample responsibilities for this position include:

Adhere to the guidelines and regulations set by the MPUC for ILEC customers
Adherence to and enforcement of compliance with company policies and procedures
Take a strategic approach to contacting Customers through outbound calls
Provide thorough and accurate documentation on your accounts
Maintain superior Quality Assurance and Customer Satisfaction results
Make outbound collection calls
Collect charge-offs from delinquent accounts
Correspond with attorneys
Sort and file various documents
Create reports in Microsoft Excel

Collections Representative Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Representative

List any licenses or certifications required by the position: GOLD, CPC, NACM

Education for Collections Representative

Typically a job would require a certain level of education.

Employers hiring for the collections representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Accounting, Business, Finance, Associates, Technical, Business/Administration, Computer, Communication, Management

Skills for Collections Representative

Desired skills for collections representative include:

Regulations
Economic conditions that may affect the collections function
Industry trends
Word
Products
Policies
Spreadsheet
Medical insurance processes
Terminology and explanation of benefits
Mouse and keyboarding skills

Desired experience for collections representative includes:

Communicate with customers to ensure the collection of outstanding accounts receivable
Prepare required documentation for placing account with third party placement
Provide coverage for other Collection Representatives as needed
Running status / Account Receivable reports for set of own carrier/patients
Claims follow up
Insurance payment to patient follow up

Collections Representative Examples

1

Collections Representative Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of collections representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections representative
  • Writing and submitting appeals
  • Addressing denials
  • Addressing refund requests
  • Submitting insurance bills
  • Collection of charge-offs from delinquent accounts and corresponding with attorneys on such matters
  • Sorting and filing of various documents
  • Performing miscellaneous clerical duties
  • Work with Intelex’s internal Sales and Professional Services teams to proactively troubleshoot payment issues
  • Convert accounts to ACH/CC promote electronic invoicing
  • Fulfill Fair Debt Collections Practice Act (FDCPA) criteria and ensure that compliance is adhered to at all times
Qualifications for collections representative
  • Ability to actively listen and respond in a positive, empathetic manner
  • Ability to handle irate customers
  • Operating the telephone and listening to understand what is being said
  • Navigating and understanding multiple computer screens
  • Multitasking (listening to customers, obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields)
  • Learning and retaining large amounts of information
2

Collections Representative Job Description

Job Description Example
Our growing company is hiring for a collections representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections representative
  • Contact customers for overdue accounts to collect money owed or set up reasonable payment arrangements as needed
  • Resolve billing and collection matters with the utmost respect to our customers
  • Ensure, with the highest integrity, the importance of our customer’s privacy
  • Provide information and education on the customer’s account information, balance due and payment options
  • Work with the billing system and entering service orders
  • Service order processing for disconnections and changes to existing accounts due to overdue account status
  • Update the switch as needed to make changes to the customer’s line, such as, adding or removing features, disconnecting accounts for non-payment and reconnecting after suspension
  • Ensure accuracy and confidentiality of all customer accounts
  • Outbound customer calls as needed
  • Ability to devise creative solutions when customer problems are unique and require an original approach
Qualifications for collections representative
  • Experience in a repetitive, high volume, structured outbound call center environment
  • Striving to close the transaction every time
  • Handles a high volume of customers effectively
  • Willing to meet high performance standards, performance metrics and goals in support of the company’s vision and mission
  • Flexible and able to switch gears
  • Ability to effectively handle change
3

Collections Representative Job Description

Job Description Example
Our company is looking to fill the role of collections representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections representative
  • Using an automated dialer, contact patients to obtain payment for past-due balances
  • Using Customer Service Focused Sales Technique, Negotiate payments and payment plans
  • Assist patients with questions
  • Work with patients to explain charges
  • Make up to 50 outgoing calls to delinquent accounts daily
  • Create and mail manual invoices to customers day late letters
  • Take inbound customer service calls
  • Handle difficult customers
  • Maintain communication with our 3rd party collection agency
  • Maintain accurate notes in customer accounts
Qualifications for collections representative
  • Able to work with all types of people and customers
  • Able to work with difficult customers at times
  • Treats everyone with respect and dignity
  • Consumer collection experience in a call center environment is a plus
  • Must be professional and business savvy
  • Ability to support collection efforts on consumer loan portfolio some limited interaction on first mortgage portfolio
4

Collections Representative Job Description

Job Description Example
Our innovative and growing company is looking for a collections representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections representative
  • Document all communications with customers, and internal co-workers, in Salesforce.com or Oracle Advanced Collections
  • Adhere to established guidelines throughout the collections process
  • Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary
  • Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing
  • Negotiates mutually satisfactory payment arrangements
  • Completes required account verification, account maintenance, and documents all contact and collection attempts
  • Utilizes extensive skip tracing tactics such, Lexis/Nexis, Accurint and ordering door-knocks to locate members' addresses and phone numbers
  • Follows the Fair Credit Reporting Act (FCRA) and all other applicable local, state and national laws and regulation surrounding the collection industry
  • Process collections for related accounts receivable items
  • Process deposit payments and other deposit options
Qualifications for collections representative
  • Ability to communicate with Spanish speaking customers a plus
  • Consumer collections experience required
  • Major Financial/Banking background is a plus
  • Ability to work closely with other teams
  • Professional, works in an organized manner, is detail oriented and able to handle difficult accounts with persistence and tact
  • Knowledge of Oracle Advanced Collections a plus
5

Collections Representative Job Description

Job Description Example
Our growing company is looking for a collections representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections representative
  • Monitor performance of vendor associates
  • Achieve agreed upon delinquency and charge-off goals
  • Responsible for pre-charge-off collection activity on assigned collection accounts
  • Call on the agreed upon quantity and quality of collection activity on assigned accounts including working with members in addition to repossession agents and insurance companies to resolve delinquency issues
  • Analyze member credit profiles and referral of accounts to foreclosure or repossession
  • Perform skip tracing, collateral, and credit analysis in order to resolve complex delinquency issues
  • Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments
  • Calling customers- B2B- Collections
  • SAP knowledge is a bonus
  • Performs basic duties to collect past due payments from customers
Qualifications for collections representative
  • Must have previous collections experience and excellent customer service skills
  • 1 year automated dialer experience preferred
  • Professionalism, attention to detail and the ability to persuade others required
  • The ideal candidate will either have 2+ years of recent commercial collections experience with a proven record of reducing past due balances and/or have a degree in Finance
  • Ability to take initiative and work independently in a fast paced environment with minimal supervision
  • Must possess excellent organizational skills and have the ability to multi task

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