Collections Associate Job Description

Collections Associate Job Description

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Collections associate provides assistance with the regulatory research of state and federal insurance laws related to life product design, product administration and filings.

Collections Associate Duties & Responsibilities

To write an effective collections associate job description, begin by listing detailed duties, responsibilities and expectations. We have included collections associate job description templates that you can modify and use.

Sample responsibilities for this position include:

Follow up with insurance companies to ensure the claims are paid
Re-submit claims or inquiries from insurance company as needed
Reduce claim denial turnaround
Submit secondary insurance claims daily
Candidate must possess sound process and system knowledge
Excellent in MS Excel / Word & PowerPoint
Portfolio Resolution by outbound/inbound telle-calling according to targets allocated
Maintain dialer hygiene like Wrap%/Not ready %
Daily database update on Support Central
Compliance to Business policy, Collections processes and procedures

Collections Associate Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Associate

List any licenses or certifications required by the position: CCE

Education for Collections Associate

Typically a job would require a certain level of education.

Employers hiring for the collections associate job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Finance, Business, Accounting, Management, Education, Graduate, Technical, Supervision, Associates, General Education

Skills for Collections Associate

Desired skills for collections associate include:

Healthcare insurance industry and of all products
Services and processes performed by the team
Bankruptcy requirements and guidelines
Collection laws
MS Office application -EXCEL
Collections laws
BMO products and services
Competitive marketplace and trends in product offerings
Federal
State/provincial and local laws pertaining to Consumer Collections and functional area

Desired experience for collections associate includes:

Adhere to all the Call Monitoring Guidelines
Coordinate and provide staff training of policies and procedures for new hires
Monitor daily activity of team and provide support/ guidance for team members to achieve their individual and team goals
Ensure team is on track with monthly pacing and foster flexibility of each team member to achieve department goals
Handle escalated client/manager calls as needed
Perform and oversee the monthly credit card bad debt write offs

Collections Associate Examples

1

Collections Associate Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of collections associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections associate
  • Conduct quarterly reviews with each team member and develop career pathing
  • Report monthly or as needed basis of team developments to Credit & Collection Manager
  • Analyze collections performance, risk assessment, and reserve process from write offs
  • Work closely with account management and sales operation teams
  • Resolve internal/external customer inquiries timely
  • Perform strategic analysis on CMs response and payment behavior to optimize the contact time and channel
  • Manage multivariate, A/B/n and other experiments from concept creation to result analysis using statistical methodologies
  • Measure channel contribution and manage campaigns covering scoping, UAT and performance evaluation
  • Conduct segmentation analysis or build models to improve targeting efficiency
  • Create Business Requirement Document (BRD) for organization requirements on what they desire to measure
Qualifications for collections associate
  • Experience with external collections agency a plus
  • Ability to lead team in daily functions
  • Strong attention to detail, organized, ability to negotiate, and ability to multi-task with limited supervision
  • Experience using Salesforce, ERP system a plus
  • Bachelors degree- a must, Accounting/Finance degree - preferred
  • Collaborate with internal business and technology partners in strategy development and implementation
2

Collections Associate Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of collections associate. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections associate
  • Develop and present analytical findings and recommendations to wide range of audiences
  • Effectively manage time and work on multiple projects simultaneously
  • Manages a portfolio of outstanding client debt ensuring all collection activities are completed within guidelines
  • Negotiates on a case-by-case basis, settlements directly with the client by quickly assessing the file detail, and the client’s ability to repay
  • Initiate assignment to Bailiff's as required to secure our assets
  • Maintains control of the conversation with customer at all times
  • Coordination of invoice activities leading to timely reimbursement of receivables by using available resources including databases, internet, and telephone
  • Researches and resolves daily denials that have not passed payer edits and may lead to an appeal of denied services
  • Determines and initiates action to resolve rejected invoices
  • Support and guidance to internal and external customers related to insurance and government payers claims processing protocols
Qualifications for collections associate
  • Bachelor’s degree in Economics, Statistics, Mathematics and related area
  • 1 year, minimum, experience with SAS
  • Previous experience using statistical models and reporting tools to analyze large data size
  • Great attention to detail and accuracy of analysis
  • Ability to apply critical thinking skills and a logic based approach to problem solving
  • Working experience in credit card industry
3

Collections Associate Job Description

Job Description Example
Our innovative and growing company is looking for a collections associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections associate
  • Provides payers with detailed itemization of services performed ensuring timely reimbursement
  • Participates in process improvement initiatives and prepares data forms to update computer system
  • Speaking with accounting on a frequent basis to discuss past due clients, issues that require a higher level of negotiation and permission to follow-up on sensitive clients
  • Creating detailed notes regarding each invoice in the *Collect database on both a client and client invoice level
  • Communicating billing issues with clients
  • Researching and reconciling client accounts to make sure payments have been correctly applied
  • Sending invoice copies to clients, partners and secretaries
  • Serving as a liaison between client and Accounts Receivable department when payments are short or over payments are made
  • Contact clients regarding past-due invoices, typically via email
  • Research client billing questions
Qualifications for collections associate
  • Project experience in test mining and big data analytics
  • MS degree in Economics, Statistics, Mathematics and related area
  • Minimum of two years experience working with an art museum collection
  • In-depth knowledge of artists' methods, materials, and techniques, general knowledge of art history
  • Familiarity with The Museum System (TMS) collections management software preferred
  • A high degree of organization and self-motivation, including ability to take initiative, anticipate actions needed, and exercise independent judgment
4

Collections Associate Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of collections associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections associate
  • Assist with reporting of “escalated” invoices to sales management
  • Support accounting team with various billing and collection projects
  • Review and aid team in streamlining current collection processes
  • Contacts outside companies, , agent banks, attorneys, credit counseling agents as needed
  • Maintains database by entering, updating and retrieving data, formatting and generating reports
  • Under close supervision, can apply company principles to educate and provide basic resolution tools regarding collection transactions for all clients
  • Escalates problem accounts and knows how to find pertinent information in searching for a resolution
  • Responsible for all customer contact related to collection of APMT charges and communicate with customers as required
  • Resolve problems with recommendations as appropriate
  • Reconcile, consolidate and or summarize data or information
Qualifications for collections associate
  • Candidate must possess at least a Bachelor's/College Degree in any field (Finance or Accounting preferred)
  • Willingness to work on different shifts
  • Willingness to work on Philippines & US holidays
  • Associates or Bachelors degree in Finance/Business is strongly preferred
  • Experience with PeopleSoft or SAP is highly preferred
  • Prior professional work experience is required
5

Collections Associate Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of collections associate. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections associate
  • Prepares accounts for write offs
  • Prepares accounts for agency referral/ handles agency support functions
  • Researches misapplied and unapplied payments
  • Collect and coordinate backup for customer refunds
  • Mailing of customer refunds and assist with reconciliation of returned refund checks
  • Assist with calls/emails when necessary for Import Demurrage/Exams
  • Proactively identify issue and risk accounts and support timely resolution, including effectively escalating accounts to the Collections Manager who may require collection from an external agency
  • Coordinate and support the preparation of periodic and ad hoc reports
  • Liaise with the Customer Service, Sales, and other Teams on customer issues relating to order holds due to delinquency concerns
  • Assist Collections Manager and other Billing Accounts Global Process Owners (GPO) to identify and implement process improvement initiatives and best practices
Qualifications for collections associate
  • Experience with Excel and MS Office Suite
  • Ability to communicate, work in a fast-paced team-environment, and assume additional responsibilities over time
  • Experience learning and using multiple corporate systems
  • Three years+ of experience in collections
  • Oracle, Salesforce or DNBi experience preferred, not required
  • May require multi-lingual skills for specific position, , English, Spanish

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