Collections Job Description

Collections Job Description

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Collections provides input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes.

Collections Duties & Responsibilities

To write an effective collections job description, begin by listing detailed duties, responsibilities and expectations. We have included collections job description templates that you can modify and use.

Sample responsibilities for this position include:

Manage daily functions and procedures of Collections Department
Monitor day-to-day activities
Support Billing Supervisor
Review & approve adjustments related to advertising, conferences and subscriptions
Manage the daily functions and procedures
Provide support and act as backup
Review and approve adjustments related to advertising, conferences, subscriptions and reprints over 1k
Monitor Aging and Cash via weekly reports to be reviewed by Management
Perform complex account reconciliations utilizing agreement, industry and systems knowledge and take corrective action (adjustments, cash application corrections, ) in accordance with established processes and policy
Ensure all cash is applied to a customer’s invoice by current month end in an accurate manner and in accordance with establishes processes and policy

Collections Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections

List any licenses or certifications required by the position: ACA, CMV, NACM, FDCPA, OJT, CBF, CBA, DOT, HMRC, DRA

Education for Collections

Typically a job would require a certain level of education.

Employers hiring for the collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Business, Finance, Education, Associates, Business/Administration, Management, Economics, Technical, Communication

Skills for Collections

Desired skills for collections include:

Healthcare insurance industry and of all products
Services and processes performed by the team
Spreadsheet
Word processing
Email applications
Excel
Regulations
Medicare
Store products and services to build sales and loyalty
Federal

Desired experience for collections includes:

Collect subscriber reports from customers
Work with Manager to prepare materials for the monthly debt meetings with Accounting, Sales and Legal executives
Analytical thinker, self-motivated and team player
Fluent in English and Serbian (Other Languages a plus)
Works well independently with a team
Oversee cash inquiries, statements and refunds

Collections Examples

1

Collections Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of collections. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections
  • Follow agreed lines of escalation for borrowers whose debts are unsustainable or not viable
  • Timely collection of all past due items (Rental, Tax, Usage, Late Fees )
  • Ensure that all attempts to recover outstanding debtor accounts are pursued with the highest levels of urgency
  • Notate debtor account accurately every time an attempt has been made to contact the debtor
  • Maintain and update debtor account information
  • Maintain promises made vs
  • Maintain Departmental production standard
  • Provide immediate feedback to management in regards to accounts that are "Special handling"
  • Adhere to departmental lunch and break schedule
  • Evaluate and conduct bi-annual appraisals
Qualifications for collections
  • Strong interpersonal, verbal and written communication skills with the ability to deal with difficult customers professionally and represent the company well
  • A proven track record in credit management and/or collections
  • Bending/stooping and squatting/crouching
  • Kneeling, grasping
  • Reaching outward, reaching above shoulder
  • Use of hand and power tools, valid driver’s license a plus, but not a requirement
2

Collections Job Description

Job Description Example
Our company is looking for a collections. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections
  • Identify and prioritize issues impacting payment
  • Daily interaction with key client personnel
  • Work with Account and Program Managers to keep current with any client/customer changes
  • May require root cause analysis and problem resolution
  • Develop, create and analyze collection and Accounts Receivable reports
  • Update customer and other stakeholder information using various software programs including UPS proprietary programs
  • Interact daily with key personnel
  • Will require root cause analysis and problem resolution
  • Learn and master the day-to-day responsibilities of the loan collections team
  • Lead, manage and supervise the day-to-day operations of a team of up to 5 collections specialists
Qualifications for collections
  • Ability to follow all company policies and procedures, internal departmental procedures to ensure consistent treatment of customers
  • A natural leader with an open and outgoing manner
  • Possesses a strong performance orientation, and a hands-on approach
  • Collections and/or customer service experience – Preferred
  • At least 3-5 year’s commercial credit / collection experience in a high transaction environment is preferred
  • Prior SaaS experience preferred
3

Collections Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of collections. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections
  • Monitor the performance and productivity of and operations team
  • Be visible and accessible in the team to motivate, answer specialist questions and monitor productivity
  • Review and approve schedules and analyze coverage to ensure scheduling meets business needs
  • Provide assistance with on line payments
  • Fax audits and prepare recap of accounts for billing disputes
  • Contact customer regarding outstanding AR balances
  • Determine where to apply credit memos
  • Reconcile AR aging report against customer statements within the GL
  • Set up payment arrangements, collect on past due accounts
  • Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, , and adherence to the standards of responsible collection practices
Qualifications for collections
  • A minimum of three years of management experience within a business to business collections environment or similar process
  • Must be able to achieve collection goals with minimal supervision
  • This is more a light collections role/1st stages of collections
  • Friendly reminder calls for 1-30 days delinquent on business loans, or lines of credit
  • 1-2 years collections experience and customer service skills
  • Prior transactional accounting experience
4

Collections Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of collections. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections
  • Liaise with Center Staff to ensure verifications, authorizations, and documentation requirements meet payor requirements for claim submission
  • Prepare final bill for submission, UB92 and include supporting documentation using prescribed format
  • Follow up on any/all unpaid claims
  • Maintain records, files and logs of claim status or other billing information as directed
  • Interact with Third Party Payors as required to obtain payment for pending claims
  • Refer problems or rejected claims to Specialist, Claims Resolution
  • Assure accuracy of demographic information in the Billing System to ensure accurate billing and prompt payment
  • Liaise with Customer Service group to enhance Customer experience by resolving timely
  • Open queries
  • Coordinate and support the preparation of periodic and ad-hoc reports for areas related to the assigned B2B Customer Collection portfolio as requested by management
Qualifications for collections
  • Strong analytical skills, good commercial awareness
  • Posess a valid driver's license in the state of residence and an acceptable safe driving record
  • An in-depth understanding of collections and advanced negotiation skills
  • Collections experience is highly preferred
  • Strong negotiation skills to resolve escalated calls
  • The ability to coach less experienced collectors
5

Collections Job Description

Job Description Example
Our company is hiring for a collections. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections
  • Interpersonal skills (works well with others, professional when dealing with customers)
  • Monitor and manage daily workflow to ensure attainment of departmental and corporate goals (queue review)
  • Decision all requests for repossessions to assure minimal losses for the company and adherence to department and legal guidelines
  • Intercedes on requests with difficult customers and/or requests requiring detailed knowledge of the organization’s products/services
  • Monitor the team’s collections activities
  • Review current processes and procedures
  • Review shippable orders in "credit review" status for release or further investigation and resolution of delinquent billings on a daily basis
  • Have timely collection calls and emails on past due billings for delinquent customer accounts
  • Process new customer credit applications and use commercial credit reports to establish new direct customer accounts
  • Strategically reconciling customer accounts in a timely manner
Qualifications for collections
  • Maintain an $250Mil+ portfolio
  • Resolve disputes and call customers regarding discrepancies on their accounts
  • Communicate with credit, risk and AR on a regular basis to manage accounts
  • Ability to work in a very fast paced, high intensity department
  • Ability to organize and interpret data communicating analytic results/recommendations
  • Candidates with Mortgage collections or Loss Mitigation experience WILL NOT be considered

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