Collections Coordinator Job Description

Collections Coordinator Job Description

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Collections coordinator provides supplemental training, and counsel to teams to improve compliance, resolve purchase order issues, run purchase order compliance report and maintain the open purchase order report with regards to purchase order system.

Collections Coordinator Duties & Responsibilities

To write an effective collections coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included collections coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Conducts collection calls and follow-up on past due invoices for various regional sports networks to ensure minimum past due invoices with clients ranging from large agencies to small business
Arranges to collect delinquent accounts
Research and respond to requests regarding client discrepancies
Conducts verbal and written follow up communications with delinquent customers and agencies
Ensures manager and management are kept apprised of potential bad debt issues
Conducts verbal and written communication with sales and administrative management on delinquent accounts
Processes customer’s credit memo’s
Maintain excel spreadsheets and reports on collection successes and issues
Maintains monthly past due tracking lists on the status of delinquent accounts
Maintains summary reports for senior management

Collections Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Collections Coordinator

List any licenses or certifications required by the position: DOT, CCE

Education for Collections Coordinator

Typically a job would require a certain level of education.

Employers hiring for the collections coordinator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Accounting, Business, Finance, Associates, Conducting, General Education, Technical, Business/Administration, Communication

Skills for Collections Coordinator

Desired skills for collections coordinator include:

Excel at the Intermediate and above level
SAP
Billing system collection modules and order processing
ERP systems
PeopleSoft
Purchase order to cash process
Basic accounting principles and practices
Dun & Bradstreet
Experian
Proficiency with Microsoft Office

Desired experience for collections coordinator includes:

Run various AR reports to track trends, productivity and concerns
Coordinate review and data entry of collection bibliographic records into TMS in conjunction with Senior Research Associate and members of the curatorial staff
Prepares journal entries to maintain accurate general ledgers and
Previous experience with Accounting, Reconciliations, Accounts Receivables
Participate in heavy phone and computer usage
File and fax customer invoices and information

Collections Coordinator Examples

1

Collections Coordinator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of collections coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections coordinator
  • Our ideal candidate is an adept communicator
  • Compliance, Sarbanes Oxley
  • Responsible for tracking and reporting all audit results
  • Submit appeal letters to insurance companies in a timely manner with all appropriate documentation
  • Perform general administrative functions including
  • Extensive experience in the Banking or Credit Union industry, with a keen focus in Collections with Consumer Loans (credit cards, auto loans, signature loans, home equity loans)
  • Make collection calls to Customers and follow up on delinquent payments
  • Prepare statement of accounts for customers and provide copies of invoices to customers
  • Prepare and maintain collection log and make customer notes
  • Escalate AR issues or problems to higher management for effective action and speedy resolution
Qualifications for collections coordinator
  • Must be willing to work in Bethesda, MD
  • Availability for travel if needed
  • Foreign Language Skill is a big plus
  • Proactively assume responsibility in progressing and resolving queries or disputes with the business or client as appropriate, in accordance with agreed Service Level Agreement
  • Build and maintain effective relationships with key business contacts to understand their client base and working practices
  • Accurate recording of collection activity in relevant system/s, in a clear and concise manner to assist with business updates and reporting
2

Collections Coordinator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of collections coordinator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections coordinator
  • Print, Verify and Mail Invoices daily
  • Support Credit Analyst in daily AR tasks like preparing collections report, cash postings
  • Serve as the back up for the Credit Analyst during his/her absence
  • Reconcile customer accounts and resolve discrepancies
  • Assist with other General Accounting and Accounts Payable duties when required
  • Work closely with department supervisors to provide work direction for the staff
  • Reviewing large dollar return deposited items with an assigned dollar threshold, and determines the proper action to reduce potential financial loss to the bank
  • In the absence of the supervisor the coordinator may prepare monthly volume reports, general ledger reconcilement’s, graphs, FTE reports standard and budget variances
  • Make outbound collections calls
  • Service accounts by investigating problems and finding resolutions to create a positive customer experience
Qualifications for collections coordinator
  • Effective interaction with different team members to agree appropriate approach to client query / dispute resolution
  • Contribute to collection targets and other KPI’s both individually and for the team
  • Proven ability to work as a team with Team Leaders, Division Leaders and the Operations staff, proven ability to work independently
  • Strong computer-related work skills including knowledge of line of business systems
  • Computer skills required, including advanced proficiency in Excel and Microsoft Office applications
  • Advanced level of English and German
3

Collections Coordinator Job Description

Job Description Example
Our growing company is looking to fill the role of collections coordinator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections coordinator
  • Contacts customers with past due accounts
  • Recovers delinquent accounts according to company policies and procedures
  • Negotiates return or unpaid merchandise
  • Call customers regularly to determine reason for overdue payment, reviewing terms of sales, service and other points of the contract/purchase orders with the customer
  • Prepare and distribute letters and statements to customers for payment of delinquent accounts
  • Provide regular updates to management of problem accounts
  • Monitor accounts for compliance with Corporate policy and make necessary recommendations for third party collections or write off if internal collection efforts become ineffective
  • Research and clean-up customer accounts with credit balance
  • Respond to incoming customer questions emailed to department email address monitored by team
  • Ensure compliance with Corporate and Local credit policies and other compliance requirements such as Trade Compliance, Sarbanes Oxley
Qualifications for collections coordinator
  • Knowledge of personal computer, MS Office (especially Excel)
  • High School diploma is required and a minimum of five years business office experience in a hospital, health insurance or other medical setting
  • Typically minimum of 1 years relevant Collections experience for entry to this level
  • High School Diploma with 2+ years’ accounts receivable/accounts payable and accounting operations experience, in complex, matrixes, global, highly regulated environments
  • Advanced Oracle R12, Oracle Business Intelligence, Advanced Excel, MS Office, and data management skills
  • Strong verbal and written communication skills In English.(Bilingual Spanish is a plus but not required)
4

Collections Coordinator Job Description

Job Description Example
Our company is looking for a collections coordinator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections coordinator
  • Works with Pre Collections Specialists ensuring they are able to adequately address patient concerns
  • Participate in migration of accounting processes to BBS and support migration of other functions
  • Assists in the problem solving of issues that arise from delinquent accounts by interacting with various departments in the organization, including researching and resolving complex collection inquiries using computer reports, computerized accounting system (Oracle) and interdepartmental resources
  • Supports Accounts Receivable activity by reviewing and monitoring all accounts and maintaining appropriate controls to ensure accuracy of information
  • Support operations leadership by owning administrative tasks for the process
  • Prepares, formats, edits and/or maintain routine (MS Word / Powerpoint) documents
  • Gathers, designs, implements, and/or maintains (MS Excel) workbooks
  • Publish dashboards and reports
  • Coordinates with other groups and POCs, both locally and in the domestic sites, for and in behalf of operations leaders by providing updates related to headcount, time and attendance, overtime
  • Coordinates room reservations
Qualifications for collections coordinator
  • Ability to work independently, being a team player
  • Knowledge of accounts receivable and collection policies and procedures
  • The ability to interact well with employees and outside contacts
  • Experience reconciling statements
  • Experiece with MS Excel, required
  • High School is required
5

Collections Coordinator Job Description

Job Description Example
Our innovative and growing company is looking for a collections coordinator. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collections coordinator
  • Supports Rewards and Recognition committees and their initiatives
  • Makes all appropriate notations in accounting systems pertaining to payment plans, settlements, closings, payments
  • Investigate and initiate appropriate action on payment discrepancies
  • Interact with various constituents in managing customer accounts, including but not limited to Sales, Customer Service, Supplier Operations, Supply Chain, Finance and Information Systems
  • Assist with bank deposit and cash application
  • Processes unmatched payments
  • Processes credit card payments which were not “auto cleared”
  • Balances daily cash receipts – Bank Reconciliation
  • Processes refunds, files AR reports and batches following the retention schedule
  • Coordinates with the collection staff to identify un-applied transactions
Qualifications for collections coordinator
  • Ability to create and modify spreadsheets, documents, and emails within MS Office Excel, Word, and Outlook
  • Minimum of 3 years of accounting experience is required, preferably in Accounts Receivable and Credit functions
  • Must have strong knowledge of Windows, Excel, JDE and ability to run reports and queries
  • Excellent oral written communication skills are essential
  • Strong knowledge of Excel and Oracle preferred
  • Analytical and high level of organization approach

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