Billing / Collections Specialist Job Description

Billing / Collections Specialist Job Description

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Billing / collections specialist provides sales demonstrations (both on-site and via webinar) with current HCHB territory sales representatives on the billing, accounting, and reports of the Homecare Homebase billing/financial software application.

Billing / Collections Specialist Duties & Responsibilities

To write an effective billing / collections specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included billing / collections specialist job description templates that you can modify and use.

Sample responsibilities for this position include:

Reviewing accounts receivable aging reports and making appropriate collection calls on outstanding receivable balances
Creating Invoices as contractually required and forward to Client
Cultivating strong internal partnerships with off-site Executive Directors, Finance department and Information Technology team
Accurately processing invoices, credit memos and refunds
Responding to and timely resolving customer chargebacks
Reviewing past due accounts for potential bad debt write-off and/or escalation to third party collections
Preparing and creating reports and spreadsheets
Managing refunds and other customer service issues
Following up with base mangers to ensure all tickets have been submitted for billing
Tracking of all work tickets to ensure all jobs were billed

Billing / Collections Specialist Qualifications

Qualifications for a job description may include education, certification, and experience.

Education for Billing / Collections Specialist

Typically a job would require a certain level of education.

Employers hiring for the billing / collections specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, General Education, Associates, Accounting, Finance, Healthcare, Technical, Communication, Medical Billing

Skills for Billing / Collections Specialist

Desired skills for billing / collections specialist include:

Third-party payors
Applicable reimbursement practices and familiar with automated patient billing systems
Demonstrated skill with the pertinent billing software
Medical terminology
ICD-9 and CPT Coding
Grammar and general office procedures
Homecare Homebase HCHB
Hospital electronic billing systems
Medicare
Computer systems

Desired experience for billing / collections specialist includes:

Preparation of all billing including printing and mailing of invoices and all appropriate documentation
Maintaining constant communication with base managers to obtain status on customer collection
Responding to telephone or written inquiries
Following credit and collection policy
Reviewing accounts receivable aging on a monthly basis for designation of write offs and adjustments and status of accounts
Preparation of various Sales analysis reports

Billing / Collections Specialist Examples

1

Billing / Collections Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of billing / collections specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing / collections specialist
  • Accurately and timely billing and rebilling of institutional and professional claims
  • Contacting third party payors in a timely manner to determine claim status for institutional and professional claims
  • Actively works with the Utilization Review Department to ensure pre-certifications, certifications, and appeals are completed accurately and in a timely manner
  • Reviews and works Zirmed errors in a timely manner
  • Reviews and works credit balance to maintain accurate account receivable balances (3% of Net AR)
  • Attends and prepares for weekly AR Calls
  • Works reports distributed by CBO Supervisor in a timely manner
  • Maintain logs for month-end reporting purposes, such as potential collection problem accounts, reimbursement issues, high dollar accounts
  • Review for proper meters and enter meter readings as needed, utilizing electronic meter collection software FM Audit, review of service history, utilizing the assistance of service technicians were possible or via phone call to customer
  • Enters charges/charge and corrects as needed
Qualifications for billing / collections specialist
  • Strong customer service experience demonstrating compassion and concern
  • Ability to work well under pressure and multi-task routinely
  • Professional presentation/appearance/demeanor
  • Aggressive insurance collections of unpaid claims
  • Work insurance denials and appeals
  • Insurance claim filing – electronic and paper
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Billing / Collections Specialist Job Description

Job Description Example
Our growing company is looking to fill the role of billing / collections specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing / collections specialist
  • Retractions and completes refund paperwork
  • Reconciles credit balance within Epic through adjustment posting
  • Reviews and trends claim rejections in assigned work queues
  • Appeals claim rejections in a timely manner in accordance to carrier specific guidelines
  • Reconciles daily work to system generated reports
  • Provides phone coverage for Patient Billing Department when necessary
  • Responsible for meeting departmental standards and adhering to company policies
  • Attends payor meetings for updates when requested
  • Adheres to all HIPAA privacy and security policies and practices.  Reports observed violations and incidents and cooperates in investigations as requested by management
  • Accurate and timely billing (high volume) for our service business
Qualifications for billing / collections specialist
  • Data entry of payments and adjustments
  • Daily balancing of payments and adjustments
  • Determine Refunds
  • Collections on unpaid patient balances
  • Speak with patients and answer questions
  • Process patient credit card payments
3

Billing / Collections Specialist Job Description

Job Description Example
Our innovative and growing company is looking for a billing / collections specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for billing / collections specialist
  • Ensures checks received are coded to the proper general ledger account and will be logged appropriately into JD Edwards software system
  • Assists with customer account research with collections at the direction of the Staff Accountant
  • Reviews and follows up daily on accounts Identifies delinquent accounts by working aging in a timely manner daily
  • Documents with notes in billing system and maintains complete and accurate records concerning collection activity on all requests any necessary adjustments for contractual allowances for the secondary payer per the contract rules and regulations of that payer
  • Works and resolves credit AR within 30 days of AR transaction posting that creates the credit balance
  • Generates refund, retractions or adjustments as necessary
  • Performs support duties for audit and other inquires as assigned by Supervisor or Manager, investigating problems related to billing, reporting and composing internal and external correspondence
  • Participates in projects and management meetings as requested
  • Resolves complex collection issues with all payers and explains outcomes clearly both verbally and helps others with payer questions
  • Trains other staff for back-up billing
Qualifications for billing / collections specialist
  • Accurately open and document support calls in a timely manner
  • Communicate client needs accurately, timely and with proper documentation
  • Responsible for communicating with the client via phone, tasks or email
  • Basic working knowledge with Microsoft Word and Excel
  • History of successful third-party collection skills and decision-making capabilities Ability to communicate with patients, payors, government offices, through face to face, telephone and written correspondence
  • Ability to communicate with patients, payors, government offices, through face to face, telephone and written correspondence
4

Billing / Collections Specialist Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of billing / collections specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing / collections specialist
  • Acts as a resource to department and other staff outside of department
  • Works independently only asking for assistance if necessary and is assertive in problem solving and customer service
  • Responsible for knowing payor billing and collection guidelines, fee schedules
  • Verifies information on forms, vouchers or other accounting documents in systems according to process guidelines
  • Review of invoices for appropriate quantities, coding, charges, and rates compliance to contractual obligations
  • Responsible for notifying clients of delinquent accounts, email/mail copies of invoices and sending statements to clients
  • Monitor client account details for non-payment, delayed payments and other irregularities
  • Call clients who are delinquent and discuss their payment options
  • Investigate and resolve client inquiries and invoice issues, including partnering with the account management team to provide customer request
  • Perform daily financial transactions which includes classifying, computing, posting, verifying, and recording accounts receivable data
Qualifications for billing / collections specialist
  • Meet minimum daily/weekly tasks as set by Management
  • Minimum 2 years of prior experience in healthcare billing required
  • AR, Collections, Claims, or Insurance Follow Up Experience
  • Experience in insurance follow up and aging reports
  • Excellent ability to communicate effectively utilizing both written and verbal skills
  • Strong organizational and time management skills with the proven ability to multitask while maintaining accuracy
5

Billing / Collections Specialist Job Description

Job Description Example
Our company is growing rapidly and is hiring for a billing / collections specialist. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for billing / collections specialist
  • Responsible for client set-up in the accounting system
  • Coordinate with new clients on set-up and W-9’s
  • Review data of orders in the system created by media buyers during the billing cycle
  • Review invoice proofing report with account team for potential billing
  • Submit bills to clients
  • Upload billing information to client payment platform
  • Prepare, compile, and mail bills for products paid for by clients
  • Maintain billing register and provide status of invoice delivery
  • Provide information to the customer service and account management team as requested
  • Help with ad-hoc projects when assigned
Qualifications for billing / collections specialist
  • Very Strong problem-solving skills (a goal getter)
  • Tech savvy (strong knowledge and experience with Microsoft Excel and Outlook, self-starter)
  • 3 years of experience in Billings & Collections/AR
  • 2+ years experience in accounting, AR, customer service, A/P or a related field preferred
  • 2+ years data entry experience preferred
  • Proficient in Microsoft Office including Word, Office, Outlook, preferred

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