Credit & Collections Job Description

Credit & Collections Job Description

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Credit & collections provides subject matter expertise to collections staff on collection issues, SAP A/R system or Messer procedural issues *Distribute and maintain reporting requirements in SAP, Excel and other systems as needed *Carry out direction on projects and procedures in support of collections and other areas of Revenue Management *Report issues or suggestions brought forth by the team to improve collection performance *Assist in the tracking of KPI’s and other team performance indicators *Weekly review of various collection reports to provide improvement recommendations to the Credit and Collection Mgr.

Credit & Collections Duties & Responsibilities

To write an effective credit & collections job description, begin by listing detailed duties, responsibilities and expectations. We have included credit & collections job description templates that you can modify and use.

Sample responsibilities for this position include:

Assists in financial systems development and maintenance efforts the implementation and on-going development of internal business unit software systems
Conduct financial research regarding the credit worthiness of customers and potential customers, using available credit rating services, annual financial statements, information from financial institutions, other creditors, public/private sector sources, and information obtained directly from customers to determine the viability of extending credit to customers relating to the purchase of the Company’s products and services
Review the existing policies, processes and procedures and identify any process deficiencies
Perform daily receivables functions – Verify cash deposits, resolve client/account discrepancies, process sales orders, account adjustment, credit/debit memos and customer refunds
Work with and support sales department and customers as required
Verify credit worthiness of new customers
Collections – enlist the efforts of AR supervisor and sales team when necessary to accelerate collection process
Communicate and follow-up with sales department regarding sales orders and customer accounts on a timely basis
Perform timely and accurate customer account reconciliations
Maintain accurate client/AR aging reports

Credit & Collections Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Credit & Collections

List any licenses or certifications required by the position: CCE, NACM, CBF, CBA

Education for Credit & Collections

Typically a job would require a certain level of education.

Employers hiring for the credit & collections job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Education, Associates, Economics, Business/Administration, Communication, Management, Business/Management

Skills for Credit & Collections

Desired skills for credit & collections include:

Excel
Microsoft Excel
Policies
SAP
Microsoft Office
Products
Systems
ERP system
SAP experience
Fair debt and collection management

Desired experience for credit & collections includes:

Establish and maintain professional relationship with internal and external customers
Protect organizations/department value by keeping information confidential
Display a professional attitude at all times
Perform other assigned tasks and duties necessary to support the AR & finance department
Manage the day-to-day activities of the projects and be accountable for project execution
Maintain and update the project plans

Credit & Collections Examples

1

Credit & Collections Job Description

Job Description Example
Our innovative and growing company is hiring for a credit & collections. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit & collections
  • Manage each projects scope
  • Report project status on a weekly basis and communicate status to the key project participants and interested parties
  • Escalate unresolved issues and communicate decisions
  • Track the project budgets against the actual costs and forecast costs to completion
  • Develop a project risk plan for both projects and manage the project risks according to the plans
  • Take initiative to accurately and thoroughly research, document, and resolve deductions
  • Investigate information relating to credit applications that is inconsistent with other reported data / information, or that indicates a possible concern with the applicant’s financial / operating stability
  • Develop formal written / oral analysis of marginal credit applications, escalating the credit application to regional credit management for evaluation and determination
  • Manage a portfolio of assigned accounts that are behind schedule in their payments to the Company
  • Work directly with the internal and external customer on past due accounts
Qualifications for credit & collections
  • Ability to multi-task and resolve problems quickly and efficiently
  • Experience with Great Plains preferred
  • Ability to effectively make decisions on your own and work independently with minimal
  • Must be able to communicate effectively and tactfully with senior management and other levels of personnel
  • Must be able to work flexible hours, including additional hours, as necessary
  • Maintain and distribute customer guidelines (changes, new releases)
2

Credit & Collections Job Description

Job Description Example
Our company is growing rapidly and is looking for a credit & collections. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections
  • Follow up on disputes, deductions, late payments, issues which delay payment of invoice
  • Other assignments as necessary to assist in accounts receivable, billing special projects as needed and assigned
  • Manage and collect on an accounts receivable portfolio
  • Responsible for executing the Company's credit and collections activities
  • Analyze customer credit worthiness within established guidelines to make recommendations regarding extension
  • Follows up with customer concerning partial payments
  • Maintains accurate receivables records and 90 day status report
  • Complete accurate transactions, update accounts, collect overdue balances, and provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail
  • Conducts collection calls to obtain payment commitments within an agreed upon time frame by resolving customer billing disputes and negotiating payment terms in light of customer cash flow problems
  • Run, review, and mail customer statements on a quarterly basis
Qualifications for credit & collections
  • Minimum 2-5 years job experience
  • Minimum of 2 year experience in Transnational Company
  • Capable of reporting
  • Excellent judgment and the ability to delineate fundamental credit risk vs
  • 2-5 years’ experience working in a Accounts Receivable department with Credit & Collections experience computer skills
  • Minimum 2 years demonstrated, credit, collection or accounts receivable experience and customer service
3

Credit & Collections Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of credit & collections. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit & collections
  • Take an active part in establishing department policies, procedures, processes, expectations
  • Maintain and update customers’ credit files for assigned accounts by soliciting any required information to complete credit reviews
  • Provide maintenance of the credit customer database as required
  • Complete accurate transactions, update accounts, collect overdue balances, provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail
  • Maintain daily customer contact with customer, including maintaining of notes and tasks in Oracle for each call / customer
  • Perform customer account maintenance, including eliminating duplicate accounts
  • Work with cash applications to resolve unapplied credits / payments
  • Review daily lockbox receipts to be cognizant of cash not yet applied to customers' accounts
  • Process monthly statements
  • Process payroll reports
Qualifications for credit & collections
  • Bachelor's degree or equivalant experience
  • An Associate's or Bachelor's degree (preferably in Business Administration, Finance or Accounting)
  • Strong leadership abilities in managing and developing associates
  • Ability to identify, collect, analyze, and present data to inform management of customer issues relative to customer satisfaction
  • The position requires a strong history of developing and attaining cash collection
  • AA/BS/BA or equivalent degree preferred
4

Credit & Collections Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of credit & collections. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit & collections
  • Assist with bilings
  • Set up payment plans
  • Support Assistant Controller/ Finance Department
  • Collection outstanding balances from existing accounts
  • Process all collection documents and review and release orders that hit the credit hold
  • Develop spreadsheets to track customer, accounts, and billing information
  • Provide exceptional customer service and effective communication
  • Update and set up accounts appropriately
  • Ability to effectively manage and hold accountable department staff be an active participant in their individual development
  • Occasional participation as a Contact Center Associate may be required during periods of unusual or peak work loads
Qualifications for credit & collections
  • Minimum of 3+ years of credit review, collection, or accounts receivable experience required
  • Good analytical skills, accuracy and attention to detail a must
  • Excellent oral and written communication skills and customer service skills is a must, eagerness to learn and take on challenges in a rapidly growing and dynamic environment
  • Possess strong organizational skills and administer good judgment, discretion, and proper ethics
  • Basic knowledge of MS Office software is required
  • Demonstrate ability to positively influence others (propose options/solutions to customer)
5

Credit & Collections Job Description

Job Description Example
Our company is looking for a credit & collections. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit & collections
  • Provide AR updates to Accounting Manager and Upper Management as needed
  • Work with the salesforce to ensure timely payments on invoices
  • Work with warehouse to ensure timely Proof of Delivery submitted as needed
  • Complete credit applications/credit inquiries for internal and external customers, and maintain credit history files
  • Ensure credit limits and terms are in line with customer needs and company policy
  • Assist with month-end closing procedures for accounts receivable
  • Perform annual employee evaluations in a fair and objective manner to identify any deficiencies in performance, attitude, professionalism, attendance
  • Assist with higher difficulty account issues, customer relations (internal and external)
  • Perform Collections of related invoices, minimize delinquent receivables
  • Acts as a primary contact between supply chain, sales, customer service and finance in the collections function
Qualifications for credit & collections
  • Post-Secondary diploma or degree and asset
  • Must be perfectly bilingual (English and French)
  • Post-Secondary diploma or degree an asset
  • Fluent in a Nordic language (Danish, Swedish or Norwegian)
  • 2 years experience with contract administration and collections
  • Organized, detail and deadline oriented

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