Credit Representative Job Description
Credit representative
provides assistance to Credit Administrators in managing accounts in order to continually assess credit risks and increase/decrease credit limits as appropriate. Judiciously grants credit and maintains accounts receivable reviewing credit hold reports and the release of orders within established guidelines.
Credit Representative Duties & Responsibilities
To write an effective credit representative job description, begin by listing detailed duties, responsibilities and expectations. We have included credit representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Judicious granting of credit and maintenance of accounts receivable $6 to $20+ million per month by reviewing credit hold reports and the release of orders within established guidelines
Initiate and respond to correspondence from the customers and all internal departments in a timely manner to ensure good customer service
Consistently manage specific business processes to drive improved portfolio performance
Identifying customers’ needs, independently resolving disputes, and responding to credit service related inquiries received via verbal/written/e-mail communication from internal or external customers and other financial institutions
Respond to incoming or outbound calls, in a pleasant, courteous, knowledgeable and professional manner
Gather information as required by the V.I.O.R
Understand, update and validate customer’s information in capstone queue
Resolve credit card application inquiry by utilizing most current Review, Secured, Duplication, Missing and Verification rules in conjunction with credit bureau reports and financial analysis to assist in the final decision
Process Account Re-instatement where credit was revoked
Actively participate as a member of the team, work effectively with others, sharing knowledge and experiences, with a goal of achieving customer service excellence
Credit Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Credit Representative
List any licenses or certifications required by the position: NACM, IRA
Education for Credit Representative
Typically a job would require a certain level of education.
Employers hiring for the credit representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Accounting, Finance, Business, Associates, Education, High School Education, Economics, Management, Communication, Communications
Skills for Credit Representative
Desired skills for credit representative include:
Microsoft Office suite of products
Credit systems to identify and resolve complex customer accounts issues
Microsoft Office products
Customer payment processes
General office equipment
Customer’s Procure to Pay process
SAP
Order to cash collection process
Key systems/tools
Letters of credit in order to perfect the appropriate financial arrangement
Desired experience for credit representative includes:
Complete Manager assigned tasks in a timely manner
Gather credit and/or reference information and maintain database by entering, updating, and retrieving data, formatting and generating reports
Provides clear and accurate (right account numbers, right dollar values, right invoice numbers, etc), direction to Transactions Associate to issue credit adjustments to finalize the “claims resolution” process
Conduct quality control reviews of various reports to ensure accuracy of credit reporting
Acknowledge credit disputes are received with regulatory guidelines
Review mortgage loan status and payment history within disputed timeframe
Credit Representative Examples
1
Credit Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of credit representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for credit representative
- Contacts customers pro-actively after review with department management when assigned credit limit exceeds orders, a special order is submitted or when a past due balance prohibits the release of orders
- Reconciles customer accounts by resolving any problems that are preventing timely payments
- Responsible for collection portfolio of approximately 800 customers with balances greater than 30 days old
- Investigation of customer disputes (French and English) and ensuring timely resolution of problem accounts
- Preparation of new orders placed on dealers’ accounts, verifying credit terms, discount eligibility, and proper certification levels
- Ensure cash receipts are verified and reconciled for accuracy to bank account totals
- Releasing of orders upon confirmation of payment
- Manage difficult accounts and customers
- Liaises with company management and finance on AR related and collections related issues
- Liaises with U.S. CSR team on AR related and issues (credits, call center)
Qualifications for credit representative
- Experience in collections or default resolution preferred
- Experience with the Online Solution for Complete and Accurate Reporting (e-OSCAR) preferred
- Bachelor’s Degree preferred or five years of related experience and/or training
- Must have experience in Excel, Word and Outlook
- Bachelor's Degree in Finance, Accounting, or Business oriented field of study
- Keyboarding input skills
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Credit Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of credit representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for credit representative
- Monitors and updates the, Rep 99 report, Account on Hold and Inactive Report on a monthly basis
- Places or removes customers from “Credit Hold” as appropriate
- Reviews and manages exception orders not meeting assigned parameters for automatic order release
- Meets assigned order review cut-off based on DC, territory, and/or division
- Works with other departments and customer to resolve outstanding disputes
- Provides weekly or monthly written updates to management regarding past due invoices for accounts based on outstanding balance amounts or past due balances
- Reviews and reports aged debit items based on stated guidelines
- Review monthly aged trial balance reports and statements to verify accounts with past due balances
- Contact customers or agents to effect collection of past due accounts, perform required additional follow-up action on past due accounts
- Make recommendations for Management approval to write-off uncollectible accounts
Qualifications for credit representative
- Identify payments from customers, review credit memos, and submit maintenance items to accounting for posting to customer's accounts
- Review and process new accounts, including researching bank and trade references and establishing repair parts and service lines of credit
- Provide analytical support to management by preparing reports that monitor account receivable and collection activity
- Administer contract activity to include contract billing and collection of outstanding contract balances
- Contact customers with past due accounts
- Maintain established levels of A/R, Cash, Calls and DSO
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Credit Representative Job Description
Job Description Example
Our company is searching for experienced candidates for the position of credit representative. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for credit representative
- OReview queue to send out past due notices
- OReview DSO reporting to identify troubled accounts
- OCollect past-due invoices for Direct Bill / Wholesale / Fleet / RV Accounts
- OAssist cash applications team to apply customer payments accurately
- OResend invoices and provide receipts to Customers as needed
- OUpdate contact information in Ascend per Customer’s request
- OSupport the Direct Bill Hotline
- Work with billing card services (TCH, EFS, COMDATA, FLEETONE and T-CHEK) to activate or in-activate accounts on direct bill
- Support account set-ups by entering accounts into collection system
- Work with store reconcilers to help research manual re-bills
Qualifications for credit representative
- Must have a solid work ethic and attention to detail
- Knowledge of Salesforce.com or Oracle Advanced Collections a plus
- Experience in B2B credit/ collections is preferred
- Develop meaningful relationships with Credit team and Sales team members to develop a partnership approach
- Support other Credit department initiatives as necessary/requested
- Two year college or equivalent in a related field
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Credit Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a credit representative. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for credit representative
- Proficient knowledge of various ERP Systems
- Assist with reconciliation of customer statements/billings
- Review and approve release of credit hold product orders for shipment to customers/bottlers
- Add or update customer/bottler information into master file so that orders may be shipped/billed or payments can be made
- Ability to maintain Records and other documentation while continuing to maintain accuracy of all documentation
- Provide adequate protection of the company’s investment in Accounts Receivable
- Inbound customer service role, no sales required
- Updating personal information, billing inquiries, updating interest rates
- Must be okay with completing very repetitive work each day
- Responsible for credit worthiness through the review of trade reports, references, financial analysis, and collection of assigned accounts receivable
Qualifications for credit representative
- Period weekend or evening work
- General knowledge of accounting and understanding of GL accounts
- Must be detailed oriented and possess excellent mathematical and analytical skills
- Strong verbal and communication skills project management skills
- Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move.(Information Required)
- Must Have Associates Degree or at least 5 years of related work experience
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Credit Representative Job Description
Job Description Example
Our company is growing rapidly and is looking for a credit representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for credit representative
- Handle customer service inquiries in the course of the conversation
- Build customer relationships through using proven communication model
- Compiles various department documents and basic reports on a regular basis
- May assist in applying payments to multiple invoices and accounts to reconcile accounts appropriately
- Determines credit worthiness of new and existing customers within assigned authority level
- Enforces the appropriate AR terms and limits by reviewing credit applications and references, analyzing the customer's financial statements, and utilizing credit reports and other Industry Credit information
- Resolves account inquiries from customer and internal staff, handles collection negotiations, reconciles customer accounts
- Participates on a call center team for the company's invoice management process
- Manages credit and collection risk of an assigned portfolio within company policy and authority
- Completes other office duties and projects as assigned by their Manager
Qualifications for credit representative
- Knowledge of and ability to run and maintain reporting
- 3-5 years of related experience with professional service billing, collection or customer service duties
- Accounting/Finance experience focused on accounts receivable, collections, credit, and/or invoicing preferred
- One year or more of outbound Collections experience preferred
- GetPaid experience a plus
- The employee is regularly required to sit