Desktop Support Specialist Job Description
Desktop support specialist
provides subject matter expertise in enterprise IT systems SCCM, JAMF, and Systems Center Operations Manager (SCOM) 2012 platforms in a complex Windows 7 and Windows 10, Microsoft Windows Server 2003, 2008, and 2012, and Oracle environment.
Desktop Support Specialist Duties & Responsibilities
To write an effective desktop support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Active directory management tools such as Microsoft's Group Policy Management Console (GPMC)
Supporting Microsoft Windows 7, Microsoft Outlook and Microsoft Office
Creating packages through SCCM to deploy multiple applications at once
Rolling out Internet Explorer 11 company-wide
Identify, research and resolve technical problems for in-house and remote locations
Provide desktop support for computers and software through phone and direct contact with clients at all levels
Enforce company procedures and standards
Log calls
Update management on various issues
Functioning as the initial contact to resolve desktop, hardware and software problems
Desktop Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Support Specialist
List any licenses or certifications required by the position: HDI, MCSA, MCITP, MCSE, MCDST, ITIL, MCP, CCNA, PC, CCNP
Education for Desktop Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the desktop support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Education, Computer Science, Information Technology, Associates, Business, Management, Computers, Leadership, Information Systems
Skills for Desktop Support Specialist
Desired skills for desktop support specialist include:
Active Directory
Microsoft Office
Windows operating systems
Internet Explorer
Lync and Windows 7
DHCP
SCCM
Handhelds
MACS
Peripheral devices
Desired experience for desktop support specialist includes:
Move-Add-Change for new users and visitors
Identifying solutions to problems that are beyond the scope of end user knowledge
Recommending new technology and software
Functioning as initial contact for telecommunication equipment issues
Data analysis, report generation and maintenance
Answer support line and open call tickets for internal customers
Desktop Support Specialist Examples
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Desktop Support Specialist Job Description
Job Description Example
Our company is looking for a desktop support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop support specialist
- Remote access tools such as RDP or TeamViewer
- Supporting VPN connectivity technologies for traveling/remote users
- Implementation, administration and support of backup technologies for hardware and software
- Implementation and support of anti-virus solutions
- Address issues regarding Windows 7 OS, Office 2010
- Monitor Microsoft Outlook and Citrix Remote Support
- Provide support for issues regarding proprietary applications
- Assist in Mobile Device Support
- Provide desktop support for computers and software through phone and direct contact with the clients at all levels
- Support for all Windows services and applications for desktop support at Manhattan
Qualifications for desktop support specialist
- The ability to multitask and is very strong communicator
- Candidate must have minimum of 3 years desktop support experience with a financial services company
- Vast knowledge of computer programs and applications
- Preferred 3-5 years experience in a desktop support position
- Certification or training in the ITIL framework preferred
- Performing all daily checks consistently and resolving issues
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Desktop Support Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a desktop support specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop support specialist
- Utilize Mobile Data Terminals (MDT)
- Install and maintain UPS
- Interface with third level support
- Collaborate with other technical groups
- Facilitating helpdesk requests, fielding inquiries/problems and providing updates to users on progress and completion of requests
- Installing, repairing and configuring PC’s, laptops, peripherals, and other end user equipment including, Blackberries, phones, cell phones, tablets
- Work with Desktop Support Specialists and Technical Services Specialists conducting real-time diagnosis and troubleshooting in order to identify and resolve client platform operation and performance issues to maximize end user productivity
- Customize and deploy new hardware/ upgrades and software internally and to offsite locations
- Provide performance and interoperability (32/64 bit) analysis for hardware and software to ensure system efficiency
- Answer emails and telephone calls from Tech Support
Qualifications for desktop support specialist
- A basic understanding of financial markets and trade lifecycles is a plus
- Practical experience of project management disciplines
- Experience in support and troubleshooting in a Desktop Support environment
- Bachelor’s Degree related to Computer Science or Information Systems 1+ year of work experience in related fields, or a High School Diploma/G.E.D
- Desktop support in a fast-paced environment
- White Glove” customer service working with all users including executive leadership
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Desktop Support Specialist Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of desktop support specialist. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop support specialist
- Writing and updating technical documentation
- Providing day-to-day support and maintenance for more than 1,000 BlackBerry, iPhone, and Android devices
- Conducting research in this field to stay up-to-date on industry trends
- Maintaining the firm’s standard notebook image
- Coordinating with litigation support on installation/image of “trial notebooks”
- Coordinating with CSS repair center (Shipping laptops or parts for repair)
- Repairing and upgrading personal notebooks for partners and associates
- Making recommendations on purchasing new hardware
- Working out of our Lehi UT office to support local and remote Purtians
- Provide tier 1 and tier 2 hardware and software support of Mac OS X, Microsoft Windows 7 and Ubuntu systems
Qualifications for desktop support specialist
- Troubleshoot file naming issues, image transfers
- 3-5+ years of desktop support experience with a financial services company
- Working knowledge of financial markets and trade lifecycles preferred
- IT related Industry Certifications, training, or equivalent job experience is a plus
- Minimum 5 years desktop support experience at hedge fund or investment advisor
- Strong familiarity with market data vendors like Bloomberg/Thomson/Factset and OEMS platforms like Eze Castle/Redi/Passport/TT
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Desktop Support Specialist Job Description
Job Description Example
Our growing company is looking to fill the role of desktop support specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop support specialist
- Work with onsite Sr
- Create new hire accounts for local users
- Put in service calls and track service on machines (RMA #s)
- Escalate IT issues when necessary
- Possesses deep understanding of the organization's products and services, and may provide guidance to less experienced personnel
- Evaluates system potential by testing compatibility of new programs with existing programs
- Evaluates expansions or enhancements by studying work load and capacity of computer system
- Achieves computer system objectives by gathering pertinent data
- Confirms program objectives and specifications by testing new programs
- Improves existing programs by reviewing objectives and specifications
Qualifications for desktop support specialist
- Ability to script with Powershell 2.0 or above
- Contributes to continuous process improvements to increase the efficiency of section
- This candidate must have an ACTIVE Secret Clearance
- This candidate must have an ACTIVESecurity + CE Certification
- Associate’s degree from a technical or accredited college or six months to one year commensurate experience and/or training
- Previous experience in a computer support environment
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Desktop Support Specialist Job Description
Job Description Example
Our company is looking for a desktop support specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop support specialist
- Maximizes use of hardware and software by training users
- Maintains system capability by testing computer components
- Maintains historical records by documenting hardware and software changes and revisions
- Familiar with Helpdesk, Change and Problem Management Processes work well within a collaborative environment
- Research, design, implement, and troubleshoot information systems and technology solutions in support of business needs
- Provides Tier II/III other support per request from various constituencies
- Install, optimize and troubleshoot Local Area and Base Area Networks
- Point of escalation for the fulfillment of technology service requests related to the Imaging, setup, deployment and movement of computing hardware (desktop, laptop , virtual/VM, peripherals)
- Directly receive customer calls regarding technical issues
- Diagnose technical issues via phone & email
Qualifications for desktop support specialist
- Some network knowledge
- Some local travel on occasion
- Must be enrolled in a IT technical focused degree at an accredited University
- Ability to multitask in a high paced dynamic environment
- Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE
- Develop and maintain productive and professional relationship with user base