IT Desktop Support Job Description
IT desktop support
provides engineering solutions for tools such as Citrix, Windows 7, XenApps, Office 2010, SCCM and virtualization technologies like Citrix & VMware.
IT Desktop Support Duties & Responsibilities
To write an effective IT desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included IT desktop support job description templates that you can modify and use.
Sample responsibilities for this position include:
Limited Citrix Support
Provide all levels of desktop support for Windows 7/ Windows 10 and Mac OS X configurations
Install and configure new/replacement hardware and software, as needed
Project Management - know-how and experience in leadership of both IT and Client Events
Client Relationship skills - ability to manage client requests and escalations, showcase products, support and schedule upgrades and deployments, negotiate decommissions and implement necessary changes
Involvement in supporting client based Events from a technical perspective (onsite and off) and rotating your technical support skills through different Business area to broaden your ability and product knowledge
Managing client requests and escalations, showcasing products, supporting decommissions and deployments of products
Provide 24x7 Oncall support for identified sites and provide hands and feet for all IT support teams as required
Provide 24x7 support for desktop/laptop/iGel equipment that may affect TAT in the production environment
25% travel to other sites as required with possible overnight stays
IT Desktop Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Desktop Support
List any licenses or certifications required by the position: ITIL, MCP, ACMT, V3, CTS, MCDST, MAC, HDI
Education for IT Desktop Support
Typically a job would require a certain level of education.
Employers hiring for the IT desktop support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Education, Associates, Technical, Information Technology, Information Systems, Engineering, Business, Communication, Computer
Skills for IT Desktop Support
Desired skills for IT desktop support include:
One skill area
VPN
Antivirus and SCCM Client
Cisco
Citrix
DHCP and DNS
Sonic Wall
TCP/IP
Wise Client
Windows 7
Desired experience for IT desktop support includes:
MCP certification is preferable but not essential
Strong knowledge of Microsoft and OS X based operating systems, computer imaging and onsite and warranty for end user equipment
Obtain DoD clearance as required for identified SBUs
Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers, scanners, and disk drives
Verifies and maintains all local drivers as needed
Sets up and maintains user accounts found under domains managed by the HPI group
IT Desktop Support Examples
1
IT Desktop Support Job Description
Job Description Example
Our company is looking to fill the role of IT desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT desktop support
- Monitor and respond timely to support tickets in the ticket queue(s)
- Document Service Desk ticket tech notes for escalation or resolution of service requests
- Assist with Service Desk tickets in the regional ticket queue in supporting all locations in the region/firm
- Send IT communications to internal customers
- Monitor and respond timely to support tickets in the ITC queue(s)
- Assist with Service Desk tickets in the regional ITC queue in supporting all locations in the region/company
- Send Corporate IT communications to internal customers
- Provide day-to-day support and troubleshooting of workforce Mac & PC systems, applications, mobile devices, A/V and video conference systems, and computer peripherals
- Monitor our internal IT queue and triage/take-ownership of support requests
- Own the new hire onboarding process including provisioning new hire accounts and laptops
Qualifications for IT desktop support
- Develops and improves documentation to enhance and support problem
- Take lead on asset and software license management and develop workflows for maintaining accuracy
- Document processes and fixes, and add to our growing knowledge-base
- Participate in our on-call support rotation
- Certifications preferred (A+, server+, network +, MCP)
- 1 year of related work experience required, 3-5 years preferred
2
IT Desktop Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of IT desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for IT desktop support
- Deploy / Support all Firm Blackberry’s
- MAC’s
- Frontline Support for all Desktop Software
- Coordinate & Manage Vendor Support
- Support all Application Deployments
- Rack & Stack Data Center Equipment
- Active Directory Services Support
- Print Server (Management & Support)
- Maintain Server / NAS File Security
- Implement & Manage AD Security
Qualifications for IT desktop support
- Must be proficient with MS technologies, willing to learn proprietary applications, and support them
- Must be a strong communicator with excellent written, oral, and interpersonal skills
- Firewall Rule Support
- Work as part of a team yet should be independent enough to troubleshoot technical problems on their own
- Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation procedures
- Act as a liaison to vendors' service representatives to resolve problems
3
IT Desktop Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of IT desktop support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT desktop support
- Perform hardware and software installation, upgrades and configuration
- Tracking of problems, diagnosing issues until a solution is identified and implemented to the customer's satisfaction
- Create and maintain documentation on supported systems and services
- Provide consultation to users for hardware and software acquisitions
- Evaluates and tests new software and its applicability to library operations
- Provides A/V support for programs taking place in the Library, including East Campus libraries and remote facilities
- Configure and support Avaya VOIP phones
- Capture and publish action items and meeting minutes from run to standard governance meeting
- Providing 24 x 7 on-call support as assigned
- Conduct IT Risk Assessments on External Vendor’s system architecture and design to ensure the security requirements meets maturity levels
Qualifications for IT desktop support
- The ability to support remote office locations as needed
- Ability to support Windows and Macintosh computers in a complex networked environment
- Must be able to safely lift and carry 50 lbs
- Able to lift/move equipment up to 30lbs
- Able to work a 2 week on / 2 week off rotational schedule in Kuparuk on the North Slope, Alaska
- Ability to give presentations to small or medium size groups
4
IT Desktop Support Job Description
Job Description Example
Our growing company is hiring for an IT desktop support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT desktop support
- Review third party RFP responses with security architects, and evaluate SSAE16 SOC Type 2 reports and similar reports to identify key areas concerning security, risk and compliance
- Assist with internal and external audits and assessments
- Assist with the development of programs to ensure compliance to regulatory requirements
- Perform other IT related assessments as assigned
- Monitor desktop support queue for all US employees, Chelmsford campus (break/fix, move/add/change work) system purchases, refresh requests and delivering new hires on time
- The Team Lead will also act as a liaison to all IT level 3 support teams, foster collaboration, team work and future state
- Oversees rollover coverage of the Service Desk phone line (ext
- Set shift schedules
- Monitor and report staff performance including individual productivity based on resolved ticket volume
- Maintaining and updating Knowledge and FAQ site
Qualifications for IT desktop support
- Installation & troubleshooting of Engineering software’s like AutoCAD, Revit, Micro station, Project wise
- Supports both IT Infra & Desk side IT support
- Prior experience as a desktop or field support analys
- Excellent organizational skills with the ability to listen, follow up, attention to detail, and accomplish desired results verbally and/or in written form to appropriately document issues
- Hard working, motivated and self-directed-able to think critically
- Strong experience with both Windows and Apple operating systems
5
IT Desktop Support Job Description
Job Description Example
Our growing company is hiring for an IT desktop support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT desktop support
- Primary support for 1200+ desktop, laptop and printers
- On call 24x7 for 1 week out of 5
- On service desk 1 week out of 5 (different week than on-call)
- Work closely with other Duke entities to provide a contiguous, safe IT environment (Information Security Office, Duke Health Technology Solutions, Duke Office of Information Technology)
- Installation, configuration and maintenance of all supported Windows OS versions and all supported Apple OSX versions
- Installation configuration and maintenance of peripheral devices such as printers, supported smart phones and tablets
- Installation, configuration and support of supported software
- Maintain accurate documentation for hardware/software inventory, support knowledgebase
- Provide end user training for supported hardware, software and procedures
- Maintain user Active Directory (and other) account and group memberships
Qualifications for IT desktop support
- Experience with Apple OS and Mac is a plus
- A positive attitude, ability to work well with others and places the customer first
- Associate’s degree required (those on track to complete Associate’s within 6 mos
- Provide AV support for supported conference rooms and DCI IT owned AV equipment
- Support remote access and international travel as needed
- Work closely with systems administrators to provide seamless IT support to customers