Senior Desktop Support Job Description
Senior desktop support
provides support and maintenance for Microsoft Active Directory (including Azure AD), Office 365, and other core Windows infrastructure.
Senior Desktop Support Duties & Responsibilities
To write an effective senior desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included senior desktop support job description templates that you can modify and use.
Sample responsibilities for this position include:
Record critical information in the internal tracking application in order to (a) clearly document the problem, action taken, and end solution for a historical record
Respond to customer requests obtained via multiple service request channels
Conducting training sessions and workshops
Assisting with product seminar and trade show set-up, teardown, and representation
Fulfill demanding customer Service Level Agreements (SLA's) and manage customer expectations around support delivery timelines
Image desktop and laptop computer hardware and complete deployment according to varying brand and departmental standards
Support studio applications, workflows, and Deadline 6 Render farm
Deploy applications individually and with client management tools
Deliver speedy response to security threats and system outages
Contribute to project plans, create documentation, and maintain inventory and repair records
Senior Desktop Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Desktop Support
List any licenses or certifications required by the position: CE, ITIL, III, II, IAT, MCP, MCSE, CNE, MCSA, MTA
Education for Senior Desktop Support
Typically a job would require a certain level of education.
Employers hiring for the senior desktop support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Education, Technical, Associates, Business, Information Systems, Engineering, Information Technology, Computers, Information Systems Management
Skills for Senior Desktop Support
Desired skills for senior desktop support include:
Active Directory
Active Directory & Microsoft Office applications
Concern for clients’ needs
Windows
Altiris
Group Policy
Office 365
SMS
Mobile device technologies
Networking concepts
Desired experience for senior desktop support includes:
Demonstrated ability to diffuse potential volatile situations provide an articulate, measured and succinct response to a client’s problem
Working knowledge of routers, switchers, Wireshark, SAN, NAS, NAT
Excellent written and verbal communications skills, presentation skills
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android)
Bachelor's Degree in a technical discipline such as Computer Science, Information Services, or related field preferred
5+ years' minimum experience in a network environment, designing, configuring, and analyzing network systems
Senior Desktop Support Examples
1
Senior Desktop Support Job Description
Job Description Example
Our company is hiring for a senior desktop support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior desktop support
- Manage and prioritize personal ticket queue consisting of both incident and project work
- Manage, prioritize, and resolve all 2nd line incidents and requests according to regional SLAs
- Maintain regional service excellence by providing customers with regular updates throughout the management of their incidents and requests
- Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
- Own, monitor and maintain equipment rooms to comply with Group IS and QSE standards
- Support the set-up of new offices, sites or projects across the local region (to include local travel)
- Management of regional purchasing logistics including purchase order submittal and equipment receipt and documentation
- Responsible for the recycling of all expired IT equipment and technologies, ensuring correct disposal according to policy
- Act as an escalation point for 2nd Line support issues
- Ensure maintenance of all local equipment rooms and conference room facilities, mitigate risks arising from audits, fire, safety or other risk assessments
Qualifications for senior desktop support
- 5+ Years’ minimum in troubleshooting PC and Mac systems
- Supporting various applications from desktop perspective
- Ability to work autonomously with little or no supervision
- Act as an escalation point for local service issues
- Escalate and track issues with vendors and other internal support teams to troubleshoot problems with hardware and software
- Daily analysis of reports indicating tickets outside of SLA with local team
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Senior Desktop Support Job Description
Job Description Example
Our growing company is hiring for a senior desktop support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for senior desktop support
- Provide ad hoc reports and updates on current issues to Desk Side and Technology Support Team Lead
- Manage and review processes defined in the IS Business Management System
- Works as directed by Desk Side and Technology Support Team Lead to maintain / enhance desk side services
- Provide coverage for the local Desk Side and Technology Support Team Lead when required
- Conduct training programs designed to educate customers about basic and specialized applications
- Stays abreast of advanced updates in the e-Builder system by analyzing quarterly rollouts and communicating with user population regarding possible benefits or issues related to recent changes
- Proactively engages with user population to encourage the creative and appropriate use of e-Builder functions and features
- Delivery of end to end IT services for executive customers
- Deliver day-to-day IT services and solutions
- Effective at transferring high-level technical knowledge within the group across multiple IT groups
Qualifications for senior desktop support
- Must possess a comprehensive understanding and be thoroughly knowledgeable with client’s hardware and application needs and requirements
- Knowledge of eBuilder, Navision and Primavera
- Experience installing, maintaining, and using standard systems and software applications
- Ability to lift 50 lbs., twist, bend, and work in awkward positions
- Enthusiasm and a dedication to delivering quality customer service standards
- Desire to keep abreast of new software and hardware technologies
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Senior Desktop Support Job Description
Job Description Example
Our company is hiring for a senior desktop support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for senior desktop support
- Update Active Directory for computer accounts, user accounts, distribution lists and security groups
- Provide executive level end user support for desktop support issues
- Update and maintain helpdesk application tool through resolution input and tracking
- Monitor support and follow up on the resolution of ticket
- Acquire and maintain high level of knowledge of relevant technical products and policies
- Onboarding New Hires in Paris and other EMEA offices some travel required occasionally
- Manage and maintain vendor relations and vendor service contracts related to PC’s, desktop peripherals, printers and desktop software
- Project manage and deploy all end user applications to the PC
- Work with the DocuSign’s business teams floors to understand and streamline the IT infrastructure requirements
- Create and maintain all aspects of standardizing PC standardization strategy for DocuSign’s work force
Qualifications for senior desktop support
- Advised management of any event, project or system related issues that have not been resolved or addressed in a timely manner ensuring that the level of support being provided meets the requirements of the business SLAs
- Full ownership of all assigned support requests including responding to customer inquiries and error notifications via Phone or Emails
- Independently managing daily assigned Help Desk tickets, with limited guidance, and helps coordinate work of others
- Leverage all required support groups to resolve support issues and provide clear, professional and timely updates to customers and management
- Participate in special projects and performs other duties as assigned and keep support documentation up to date
- On-call availability to respond to support requests and flexible work schedule to respond to the needs of the business
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Senior Desktop Support Job Description
Job Description Example
Our company is hiring for a senior desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior desktop support
- Financial asset and software license management and reporting
- Develop operations procedures and tools to improve operational efficiency and reliability for client systems
- Lead Client Services projects
- Provide mentoring, guidance and education to junior staff
- Set up and configure new hire desktops
- Perform end user moves
- 24x7 support to Executive team
- Act as a technical leader and escalation point for other team members
- Handle highly complex technical end-user issues as they are escalated from other areas of the organization
- Ensure proper escalation occurs for unresolved issues to ensure the end user remains satisfied
Qualifications for senior desktop support
- PC moves, upgrades and asset management for PCs including Shipping and receiving hardware from vendors
- Identifies problems and takes corrective action within established guidelines
- Liaison with Venue Systems Business Analysis team to conduct initial application troubleshooting analysis
- Provide technical assistance to all business units and properties
- Help train associate techs, student associates and consultants to department standards
- Performs tuning of production systems
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Senior Desktop Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of senior desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for senior desktop support
- Responsible for executive support, including the advanced technological/executive needs of corporate customers, both in the office and sometimes at home
- Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
- Deliver executive support for special events
- Develop and maintain executive support documentation
- Utilize standard methodology and tools, armed with a broad, in-depth knowledge of the client base and environment and IT policies and procedures to provide services at the highest level
- Assist in the growth and service delivery improvement of this globally dispersed and cross-functional team, along with internal or 3rd party support groups, via knowledge transfer and collaboration during problem solving phases and project phases, with the objective to enable the client self-help through leveraged resources and automated operations processes
- Provide onsite/remote support for a client base spanning across various lines of business and levels
- Must have excellent problem-solving and customer service skills, extensive experience with desktop hardware, software applications, operating systems and network connectivity
- Must be customer service-oriented proactive in anticipating and resolving problems while maximizing efficient use of computing and peripheral resources
- Be able to install, configure, and maintain desktop and laptop PCs and peripherals, such as docking stations, printers, digital scanners, VoIP telephones, and map drives
Qualifications for senior desktop support
- Should have onsite Knowledge Transition experience
- Previous experience as a systems administrator in hospital environment
- Experience with application and trading application packaging using AdminStudio
- Extensive experience with packaging wrappers, reporting and techniques to automate processes using VBSCRIPT and Powershell
- Strong experience with workstation imaging using automated tools SCCM, OSD, MDT
- Strong verbal and written communication and presenting skills