Technician, Desktop Support Job Description

Technician, Desktop Support Job Description

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Technician, desktop support provides end-user support for Microsoft Office Suite 365/2016/2007, Google Chrome, G-Mail, Google Drive, and Crystal Reports.

Technician, Desktop Support Duties & Responsibilities

To write an effective technician, desktop support job description, begin by listing detailed duties, responsibilities and expectations. We have included technician, desktop support job description templates that you can modify and use.

Sample responsibilities for this position include:

Handling the inventory and preparation of new and/or old equipment
Creating Technical documentation for staff
Ensuring all Service Desk calls and emails are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve
Providing high quality first/second line technical support to all of the agency's staff and 3rd parties in local office and remote locations
Answering and logging IT helpdesk requests to ensure the timely and effective response to user requests
Escalating any issue to ensure all responses are timely
Working with the management to improve systems and user relations
Following up issues with users to ensure that problems are resolved and customer service is improved
Manage ticket requests and follow-up with users
Responsibilities will focus primarily on managing PC Refresh user roster and scheduling through the PC Refresh Project in 2016-2017

Technician, Desktop Support Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Technician, Desktop Support

List any licenses or certifications required by the position: MCP, ITIL, CE, MCSE, CNE, MCSA, MSDT, JSS, ACMT, TIA

Education for Technician, Desktop Support

Typically a job would require a certain level of education.

Employers hiring for the technician, desktop support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Technical, Education, Associates, Information Technology, Computer, Computing, Information Systems, Supervision, Business

Skills for Technician, Desktop Support

Desired skills for technician, desktop support include:

Microsoft Office software
Audio visual devices
Chrome OS
Commonly used concepts
Google Applications for Education
IOS
Mac OS
Microsoft Office Suite and Office 365
Microsoft Operating Systems
TCP/IP and basic networking protocols

Desired experience for technician, desktop support includes:

Must be a self-starter that requires only limited supervision/guidance, able to work independently and autonomously
Strong Learning capability and commit to self-development
Core competency & Associated behaviors for the job
Always think and act with the customer in mind - Understand customer
Understand specific requirements in the field you are working in
Experience supporting Mac and Windows computers (personally or professionally)

Technician, Desktop Support Examples

1

Technician, Desktop Support Job Description

Job Description Example
Our growing company is looking to fill the role of technician, desktop support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technician, desktop support
  • Researches and resolves obstacles at the desktop workstation regarding connectivity, software, and hardware
  • Solid knowledge of OS
  • Solid knowledge of software
  • Solid phone troubleshooting skills
  • Solid understanding of phone & A/V
  • Respond to requests for computer assistance from staffs experiencing problems with hardware, software, networking
  • Plans and executes major projects
  • Provide desk side services to a large agriculture business environment consisting of sites around the continental US
  • Respond to and resolve all assigned calls within guidelines set by current Desktop SLA’s
  • Work as part of a team comprised of dedicated technicians located on-site with the customer dispatch model leveraging shared resources to remotely resolve incidents
Qualifications for technician, desktop support
  • Availability on-call outside of normal business hours for emergencies and for scheduled maintenance as needed
  • Availability during peak season (October) to provide 24/7 support as needed
  • Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP
  • Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment
  • Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration
  • Demonstrated experience effectively collaborating with other functions
2

Technician, Desktop Support Job Description

Job Description Example
Our growing company is looking for a technician, desktop support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technician, desktop support
  • Tracks, manages, and owns incidents received on a daily basis
  • Assist in the day-to-day duties
  • Desktop support for PC's and mobile devices
  • Hardware/Software troubleshooting and repair
  • 6,000 desktop/laptop devices and 1,000 mobile devices
  • Call/ticket volume for all locations is approximately 900 -- 1,200 per month
  • Repair and maintain office PC's using the BOSS ticketing system
  • Maintain a user master list identifying all programs utilized by any one person
  • Remove/replace equipment for new hires/terminations
  • Sustain necessary stock levels to ensure ability to handle requests, issues
Qualifications for technician, desktop support
  • Requires 4+ years of experience in desktop support and must have 2 years of experience supporting international and or global organizations
  • Must have experience working with ticket based systems for registering incidents and requests
  • Experience in provisioning & support with Avaya VOIP hardware/software or an equivalent VOIP ecosystem
  • Experience in US multi-national corporate setting is a plus
  • Establish strong working relationships with internal and external providers
  • Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing services and IT
3

Technician, Desktop Support Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of technician, desktop support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technician, desktop support
  • Assist in training station employees in the use of various software applications
  • Communicate with WMAR-TV management on issues related to network security
  • Perform other duties as needed and directed by the Director of Engineering
  • Perform routine configuration and maintenance of nodal concentrator network equipment supporting University network data systems
  • Responsible for installation, troubleshooting, configuration and repair of network communications equipment including both hardwired and wireless devices according to written and graphic specifications
  • Install and support of application software packages
  • Provide video conference and telephonic technical support for the installation, coordination, and daily operation of user application software on the network
  • Provide technical and audio/visual support for lectures, presentations, symposiums and conferences
  • Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction
  • Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, telecommunications (VoIP handsets and systems) and other computer-related technologies and peripherals
Qualifications for technician, desktop support
  • Assist in the definition of the end user tool strategy for deploying tools that provide business benefit
  • Support delivery of new technology projects by acting as a pilot and delivering support models that ensure that technology tools meet business need
  • Good understanding of audio / visual systems
  • Other duties as can be reasonably expected under the role
  • Experience of in a service support environment (Service Desk, Technical Support etc)
  • Understanding of enterprise communication tools
4

Technician, Desktop Support Job Description

Job Description Example
Our company is looking to fill the role of technician, desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technician, desktop support
  • May be required to provide support for urgent issues, including paging appropriate experts to help resolve critical issues
  • Must be able to document all issues accurately and thoroughly in the ticketing system
  • Be in compliance with all policies
  • Primarily responsible for site support of organization
  • Computer refresh support including imaging configuring machines data transfer and testing
  • Candidate will work with our call tracking system and be responsible for updating call records and providing support documentation and developing knowledge articles
  • 80% desktop support/20% phone support
  • Level 1-2 IT support
  • Resolve end user issues
  • Work independently to assist with an IT issues
Qualifications for technician, desktop support
  • Good knowledge of windows server based platforms
  • Good knowledge of standard server hardware
  • Good understanding of desktop configuration and management
  • Excellent understanding of communication tools including iPhone’s, Internet Access, Mobile Phone and email
  • Advanced knowledge of Windows environment and computer hardware and software at an intermediate or advanced level
  • Experienced in supporting PDA’s (iPhone and iPad)
5

Technician, Desktop Support Job Description

Job Description Example
Our innovative and growing company is hiring for a technician, desktop support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technician, desktop support
  • Managed computer networks with Symantec Antivirus endpoint protection suite
  • Provide support to various branch offices, Satellite offices, retail stores
  • Concentration and desire to work in desktop support
  • Configure and deployment of Information Technology resources
  • Assist with annual inventory scanning and equipment surplus
  • Responsible for security administration (password reset)
  • Participate in team projects, meetings and assignments
  • Responsible for reading and following the Department Procedures and Policies
  • Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications
  • Tests configured systems for appropriate functioning and troubleshoot for any errors found
Qualifications for technician, desktop support
  • 75% Hands on, 25% Phone support (mostly ticket-based in BMC Trackit)
  • Does not need to be former military or hold security clearance
  • In-depth knowledge of desktop operating systems, primarily Windows XP, 7, & 8
  • Experience with desktop hardware, software, and peripheral device deployment and troubleshooting
  • Hands-on experience with desktop imaging tools such as WinPe and Symantec Ghost
  • Proficient in installing and troubleshooting Microsoft Office applications

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