IT Support Technician Job Description
IT support technician
provides infrastructure support: hardware, software, network equipment printers/scanners used by the local entity, including delivery, installation, configuration, backup, troubleshooting and follow-up.
IT Support Technician Duties & Responsibilities
To write an effective IT support technician job description, begin by listing detailed duties, responsibilities and expectations. We have included IT support technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Office Support / Projects
Works to ensure the company's compliance with software EULA's
Creates reports as necessary to show compliance and task completion
Recommends tools and technologies that will improve the I.S
Provides first point of contact and day-to-day technical support
Drives to successful first-call resolution
Assess, appropriately triages, and escalates tickets when appropriate
Responds to Level I support requests
Obtains and evaluates all relevant information to handle product and service inquiries
Enters call data into the tracking system
IT Support Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Support Technician
List any licenses or certifications required by the position: HP, WAN, LAN, MCSE, MCP, ITIL, IAT, CCNA, II, V3
Education for IT Support Technician
Typically a job would require a certain level of education.
Employers hiring for the IT support technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Education, Technical, Business, Associates, Engineering, Health Care, Social Science, Communication, Networking
Skills for IT Support Technician
Desired skills for IT support technician include:
Active Directory
Set up and installation of computer and networking equipment
Printers
GPO’s
Workstation management software
Principles
Methods
Hardware and equipment contracts and supervise contract-based installations
Techniques used in troubleshooting and support
Hardware
Desired experience for IT support technician includes:
Must be able to demonstrate telephone troubleshooting skills and be able to communicate in a professional manner with all users and clients
MTA or MCP
Enterprise Telecom System experience (preferred)
Valid Driver's license with local travel in a company provided vehicle
Video Conferencing support experience preferred
Provides excellent customer service to all levels within the organization
IT Support Technician Examples
1
IT Support Technician Job Description
Job Description Example
Our growing company is looking for an IT support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT support technician
- Provides user access service
- Processes requests and incidents
- Assists customer with recovery issues
- Diagnoses customer problems relying mainly on predefined knowledge base and scripts
- Escalates problems when necessary
- Follows up on customer interactions
- Documents incident status and resolution
- Communicates directly with customers either in written form or in person
- Manage internal platforms, including Windows Server and Linux platforms
- Liaise with local IT suppliers
Qualifications for IT support technician
- Ability to quickly change direction and adapt in order to meet the needs of the business
- Associate’s degree with computer science focus or equivalent IT training and related certifications
- 3.2 or greater GPA or equivalent on a different scale
- Experience with MS System Center Configuration Manager (SCCM) preferred
- Must have a Bachelor’s degree in Computer Science
- Must have advanced knowledge of all Microsoft Windows desktop and server operating systems peripherals (Mac OS, Linux is a plus)
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IT Support Technician Job Description
Job Description Example
Our company is looking for an IT support technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT support technician
- Track and manage the company’s IT assets
- Undertake IT-related projects as required
- Procurement, inventory and asset management of IT equipment IT lifecycle
- To provide a 1st and 2nd line support service that ensures all IT and AV equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
- Support of the Technology Center Help Desk
- Support local mobile device
- Support construction site security access turnstile system
- Defines incident, problem, crisis and change management processes by department
- Define and supports technical troubleshooting for semi-complex problems relating to the network, computer and peripherals while working in an airport environment remote support
- Provide a standard of documentation based on the needs of the company’s airport equipment within Microsoft Visio provide troubleshooting documentation for cross-training other team members
Qualifications for IT support technician
- Must possess excellent communication skills and ability to effectively articulate issues to customer population in a non-technical capacity
- Must have advanced knowledge of all Microsoft Office programs
- Must have knowledge of PC components and design, networking concepts including PC setup, troubleshooting and preventive maintenance
- Must have working knowledge of TCP/IP, DNS, and LAN concepts
- Must have knowledge of Microsoft SQL
- Training may consist of a course taken in secondary school or in a trade school, but experience would likely be gained from "on-the-job" working with their supervisor or other employee
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IT Support Technician Job Description
Job Description Example
Our company is growing rapidly and is looking for an IT support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support technician
- Primary responsibility encompasses both level I and level II technical support (hardware and software), with focus in the areas of computer operations, user and various devices (PC, Tablet, Smartphone, BYOD), helpdesk, and data management
- Assist in Network Active Directory management
- Responsible for software installation, performance, troubleshooting and user training
- Perform Site audits and inventory
- Track time within a ticket system
- Coordinating with business member to meet site requirements
- Recognizes deviations from semi-complex practices and applies judgment to develop or recommend solutions or next steps
- Leads new projects
- Mentors, reviews the work of, and train less experienced personnel
- Prioritize, address and follow through on multiple tasks in a dynamic, fast-paced environment
Qualifications for IT support technician
- Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students external constituencies
- Or Bachelor’s Degree is preferred
- Working knowledge of Call Tracking
- The use of Safety Glasses is required in manufacturing areas and when working with hand tools
- Other PPV such as earplugs, gloves, masks, etc are available, if necessary or desired for certain job functions
- Work performed in an office and manufacturing environment
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IT Support Technician Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of IT support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT support technician
- Errors in this position may result in severe delay of business operations associated with downtime and includes equipment failure and internal customer dissatisfaction
- Errors may require the application of additional resources to resolve or correct
- Because of the continuous nature of change within the ML organisation, this Technician may find himself/herself in situations where service improvement is required or tasks fall outside of the specific role of workspace management
- Willingness to support multiple locations
- Providing technical resource to key projects as required
- Responding to service calls to troubleshoot reported problems and taking the necessary steps to resolve those problems
- Provide technical support to local users of the company’s computer systems
- Answer incoming calls and determine their requirements
- Respond to emails in a timely and professional manner
- Coordinate with other departments to complete IT support requests
Qualifications for IT support technician
- Exposed to any number of elements but with none present to the extent of being disagreeable
- Technical aptitude, written and oral communications skills, project management and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations
- Perform Software installations and upgrades
- Works with end users to trouble issues and identify technology solutions
- Completed post secondary diploma or degree in Computer Science or combination of education and relevant experience will be considered (CompTIA A+ Certification an asset)
- Excellent CAT6/CAT6 cabling
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IT Support Technician Job Description
Job Description Example
Our growing company is looking for an IT support technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT support technician
- Schedule and conduct training sessions for users of the company’s systems and network
- Processes cases for return/replacement requests in a timely manner
- Load and update software applications as required
- Willing to learn implementation, operation, and best practices of business critical systems
- Establish and maintain effective working relationships with customers and suppliers
- Ensure backups are managed as per procedures
- Manage documentation of phone records
- Building emergencies (oncoming weather event, flooding)
- Emergency termination (closing out accounts, access)
- Responding to help desk requests in a timely fashion
Qualifications for IT support technician
- Knowledge with Altiris PC imaging
- Knowledge with cell phone setup via AirWatch
- High school diploma and 2-4 years of related work experience providing support to end users, working in an IT support role or working in the MIS environment (or an equivalent combination of work experience and education)
- Microsoft or Cisco Certifications appropriate for position is required
- Familiarity with the MIS environment and knowledge of the assigned area
- There is a possibility that due to parking availability and location of work, walking moderate to long distances may be required