PC Support Technician Job Description

PC Support Technician Job Description

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PC support technician provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.

PC Support Technician Duties & Responsibilities

To write an effective PC support technician job description, begin by listing detailed duties, responsibilities and expectations. We have included PC support technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide technical support for computers, communication equipment and basic network
Install, troubleshoot, service and repair end user desktop/workstation/laptop computers, related software and communication equipment (ex telephones, cables, and network)
Instruct users in the use of computers, telephones and networks
Investigate information, network, and communications needs of users, and makes recommendations regarding software and hardware
Provide support of computer moves and setup
Maintain trouble logs and work within IT helpdesk system/process
Provide support of computer/network related purchases
With Associates degree, must have 4 years of relevant experience
With High school diploma or equivalent, must have 6 years of relevant experience
Strong computer analytic skills

PC Support Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for PC Support Technician

List any licenses or certifications required by the position: CE, HP, HW, ITIL, CSR, HDI, MCP, MCSA, CCNA, CNA

Education for PC Support Technician

Typically a job would require a certain level of education.

Employers hiring for the PC support technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Technical, Education, Associates, Computer Science, Information Technology, Computer, Engineering, Science, Information Systems, Communications

Skills for PC Support Technician

Desired skills for PC support technician include:

Relevant operating systems and associated peripheral equipment
Current personal computers
Technological advancements and development in the computer support field
TCP/IP
Client security software/hardware
Host-based intrusion prevention
Smartcard readers
Enterprise level architecture
Microsoft operating systems
Anti-Virus software

Desired experience for PC support technician includes:

Experience in Windows 2008 and later networks and server environments
Managing hard drive encryption software via server interface through desktop support
This position requires access to technology, materials, software or hardware that is controlled by export laws of the US
Candidate must have reliable transportation
Candidate must be able to pass drug and background screening
Microsoft Server 2008R2 and above

PC Support Technician Examples

1

PC Support Technician Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of PC support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for PC support technician
  • Coordinate loaner laptops for employees
  • Monitor deployments
  • Deploy new Windows based systems for new hires
  • Maintain/Update IT-related documentation
  • Moving and setting up computers, phones , printers
  • Perform general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the campus
  • Preparing new systems for deployment and coordinating installation with the end user
  • Respond to assigned work orders and maintain accurate and timely documentation of progress in work order database
  • Communicate issues, critical problems and situations to appropriate management levels
  • Provides direct customer support and is an end-to-end process advocate for the customer ensuring customer satisfaction
Qualifications for PC support technician
  • Four year degree in related field or minimum 2-years experience preferred
  • Network+, ITIL experience a plus
  • Networking concepts and devices preferred
  • Word, Excel, PowerPoint, Access and Outlook
  • Must be able to pass drug and background screening
  • Must be able to complete required product training
2

PC Support Technician Job Description

Job Description Example
Our growing company is hiring for a PC support technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for PC support technician
  • Responsible for keeping incident tracking and inventory systems up-to-date
  • Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors
  • Performs basic PC setups
  • Works with Security to remediate classified data spillage incidents
  • Works through the ticket queue without intervening management direction (self-motivated)
  • Resolves tickets within established SLAs
  • Raises issues that require management attention or involvement
  • Provide technical, operation, and training support relative to hardware and software, via telephone or on-site, to users of company’s computers
  • Move/remove workstations as required
  • Upgrade workstation components including hard drives and memory
Qualifications for PC support technician
  • Demonstrated abilities and experience in build engineering and troubleshooting
  • Experience in a highly-regulated, engineering industry
  • Mechanical ability relevant to the assembly and repair of PC's, printers, and related equipment
  • Must have valid driver’s license with reliable vehicle and appropriate insurance
  • Proficient with Mobile Devices
  • Lenovo, Apple certifications a plus
3

PC Support Technician Job Description

Job Description Example
Our company is growing rapidly and is hiring for a PC support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for PC support technician
  • Perform hardware diagnostics, troubleshooting and repairs
  • Assist in design and implementation of PC support systems
  • Complete work orders and document in service desk ticketing system
  • Record and report inventory movement accurately
  • Provide support for Telecommunications and mobile devices (e.g., conference calling, video conferencing & web-based conferencing
  • Image and deploy desktop and laptop hardware
  • Setup and configure mobile devices, USB devices, Bluetooth and other wireless hardware
  • Diagnose and resolve advanced software and hardware problems for end-user computing and desktop based network connectivity issues, while escalating more complex items to third-tier team members or other appropriate teams within IT
  • Train and support users on PC usage and advanced tips, hints, and techniques for the standard software environment
  • Assist in training other members of the support team on day to day activities/problem resolutions and new technologies
Qualifications for PC support technician
  • 1+ Years of VIP Support Experience
  • Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with years of progressive personal computer technical experience in an information technology department
  • Knowledge of IT imaging and deployment technologies (ex
  • Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases
  • Knowledge of remote control software, Windows 2008, 2012 server and Windows XP, 7 , 10 desktop platforms network infrastructure
  • Individual will work in a highly sensitive environment that requires strict confidentiality
4

PC Support Technician Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of PC support technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for PC support technician
  • Identify and resolve problems in order to provide continuous business operations and meet business requirements
  • Participate in requirement gathering, solution designing, and negotiating deliverables with other teams and business units
  • Assists with the management of team specific projects and initiatives
  • Performs basic PC programming
  • Coordinates with users, program staff, server administrators, network engineers, and customer and IT management
  • Assist with coordinating and performing work under general direction from their IT manager, in-line with GMIT policies and procedures
  • Works closely with Site Manager to learn, to assist, and to be able to carry out systems administration/operational/documentation duties
  • Act as a liaison between local team, customers and ARINC Support Team
  • Act as a point of contact with airlines and is responsible for proper communication in case of system related issues software troubleshooting
  • Successful candidate is responsible for oversight and management of the airport systems that may be deployed at the site
Qualifications for PC support technician
  • 5+ years of experience as a Desktop Support technician w/ good continuity and performance in prior job history
  • Must be CompTIA A+ Certified and HP Professional, Dell Certified
  • College or technical school degree preferred
  • An Associates Degree in Computer Science, Management Information Systems, or related technical field preferred
  • 5 years experience and excellent ability to troubleshoot and resolve technical issues with Windows PCs and related devices
  • Very good knowledge of Windows 7, XP and server 2003/2008
5

PC Support Technician Job Description

Job Description Example
Our company is growing rapidly and is looking to fill the role of PC support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for PC support technician
  • Candidate will supervise a team of technical staff (sub-contract) to ensure efficient operation of the site
  • He/She will develop and deliver required inventory, maintenance, management reports, and take on any task/project assigned by the manager when required
  • Candidate is also expected to liaise with third party software and hardware vendors for system related issues and hardware related issues respectively, including arranging the shipping of defective equipment to equipment manufacturers for repair
  • Candidate is expected to be on-call for responding to any system faults and provide hands-on system troubleshooting of the systems
  • Install and configure approved hardware and software in adherence to the company’s rules and naming conventions
  • Initial point of contact for customers via telephone, email or live chat to provide support of loan originating/underwriting, servicing, and other mortgage related support for client applications
  • Troubleshoot basic Internet Explorer settings as needed
  • Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business while adhering to our procedures and guidelines.Search Jobs US
  • Provide Level III PC technical support, and assisting with lower level support, as needed
  • Implement security-related updates and patches on classified and unclassified systems
Qualifications for PC support technician
  • Strong ability to follow documented policies, procedures and work flows
  • MCP or MCSE qualification preferred
  • 2 or more years of experience in information technology end-user support required
  • O365/ 2016 Experience Preferred
  • All Protective Force certifications within DOE must be certified and recertified by the NTC in accordance with approved policies, procedures, and practices
  • CompTIA A+ Certification or related degree in IT field, Secuirty + Certification a plus

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