Network Support Technician Job Description

Network Support Technician Job Description

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Network support technician provides system-level support of multi-user telephony and computer (operating) systems, hardware and software tools, including installation, configuration, maintenance and support of these systems.

Network Support Technician Duties & Responsibilities

To write an effective network support technician job description, begin by listing detailed duties, responsibilities and expectations. We have included network support technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide test and verification support for planned maintenance window activities, verifying continued stability and performance of CS and IMS Core network elements
1st and 2nd level Local Area Network support (LAN)
Provides on-site troubleshooting, problem diagnosis and resolution, and general support for the Corporate Infrastructure installed at Electric Distribution Control Center locations
Provide day-to-day support
Work with the Internal Team and Technical Support groups to assist in the deploy and upgrade of routers, switches, servers, and new technologies
Network and technical support for C4ISR systems
Provide assistance to identified C4ISR systems' configuration, site integration, site installation, and operations and maintenance of Local Area Network (LAN/WAN)
All other support as directed by the customer
Provides technical\warranty support for computers and associated networks
Establish procedures and create documentation for advanced support, monitoring and troubleshooting of VSAT equipment and components

Network Support Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Network Support Technician

List any licenses or certifications required by the position: CCNA, IAT, IAM, OEM, II, COMPTIA, CCNP, JNCIA, HP, DOD

Education for Network Support Technician

Typically a job would require a certain level of education.

Employers hiring for the network support technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Associates, Engineering, Information Systems, Information Technology, Technology, Science, Management

Skills for Network Support Technician

Desired skills for network support technician include:

Maintenance
Computer equipment operation
Data network systems
Microsoft operating systems
Software installation
Support
Testing
Upgrading
Computer deployments and system imaging
Citrix

Desired experience for network support technician includes:

Interfacing with Application Development and Wide Area Network groups
Working with other technical groups to deploy and upgrade routers, switches, servers, and new technologies as we incorporate them into our environment
Solid knowledge of Microsoft desktop systems (Windows 7 and above familiarity with legacy Windows OS’)
Provide on-site troubleshooting, problem diagnosis and resolution to desktop computing issues
Strong technical background and knowledge of wireless networks (voice, data, sms, prepaid, wifi, .)
Knowledge of various handsets and Smartphone programming and operating systems

Network Support Technician Examples

1

Network Support Technician Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network support technician
  • When a network vulnerability is identified, the Network Support Technician shall implement countermeasures as identified by the referenced advisory in the required timeframe
  • Support and assist others in IT/IS related tasks
  • Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software
  • Provides technical expertise in LAN/WAN installation, operation, and maintenance
  • Installs Server and Network hardware and software with maintenance coordination
  • Support PC and Network applications, such as, MS Office, MS Project, Visio
  • Remotely support clients with issues from our office
  • Take part in client projects, both remote and onsite, in a support role with our project team
  • Provide technical support for C4ISR systems
  • Performs the most complex testing / analysis of all elements of network facilities
Qualifications for network support technician
  • Self motivated individuaDegree in Electrical Engineering and/or > 5 years Advanced Technical experience
  • The incumbent must be a strong team player and display a high degree of self-motivation and the ability to confidently react to and manage multiple / varying daily priorities, adapt to a rapidly changing environment while maintaining a professional disposition at all times
  • College Diploma in computer science or equivalent
  • A+ certification is an asset
  • Network+ certification is an asset
  • Knowledge of current software (Office Suite, Lotus Notes, accounting)
2

Network Support Technician Job Description

Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of network support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support technician
  • Provides support for telephone systems
  • Provide IT support over the phone and onsite
  • Maintain all Servers (including virtual) and Computers/Laptops in the school, so they are in working, useable order
  • Set up new users in Active Directory
  • Accomplish organizational goals by accepting ownership of new and different requests
  • Installing system upgrades or new releases
  • Remedial training services, Over-the-shoulder training, New equipment training
  • Troubleshoot and isolate network / voice failures and performance issues
  • Perform site surveys to identify physical and technical information necessary for implementation
  • Submit all installations and configuration changes to the Technical Review Board (TRB) for approval prior to any actions taken
Qualifications for network support technician
  • Good knowledge of network devices and servers
  • Good knowledge of HP, Dell and Cisco products
  • Software knowledge of Remedy / ITSM is an asset
  • Participate in a collaborative environment with an integrated team of
  • Must have demonstrated fine motor skills
  • Must be able to use sophisticated test and office computer equipment
3

Network Support Technician Job Description

Job Description Example
Our innovative and growing company is looking for a network support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support technician
  • Troubleshoot and resolve network incidents utilizing Government-provided Network Management System (NMS) tools and document all actions in the AIS
  • Install, configure, maintain, and troubleshoot the wireless infrastructure and all associated devices
  • Provide network documentation as required
  • Proficiency with software such as MS Word, MS Excel, MS Access, MS PowerPoint, MS SharePoint
  • Assists with developing and monitoring Network and Security reporting
  • Works with users and IS staff to design systems/networks to meet current and future needs
  • Ensures compliance with legal requirements for use of purchased software and maintains certificate inventory Network/Security monitoring of usage
  • Coordinates outside Server and Network training by maintaining current offerings
  • Maintains and monitors current inventory of installed and un-installed equipment
  • Be capable in Network tools such as Wire-Shark, SonicWALL GMS, NS Tools, and other diagnostic
Qualifications for network support technician
  • Must be able to follow and explain detailed instruction troubleshooting and inspection procedures
  • Must be able to logically diagnose issues and systematically solve problems
  • Capable of travel up to 25%.or approximately one week per month
  • Must be experienced in large DoD organizations of over 5,000 users and working on the CIE or a DoD Network
  • Must be certified in compliance with the DoD 85700.01-M
  • Network services, including configuring, installing, and managing data services at the network hardware and software level
4

Network Support Technician Job Description

Job Description Example
Our innovative and growing company is hiring for a network support technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for network support technician
  • Travel onsite to client offices for hands on troubleshooting of issues in the Northern / Central Jersey Area
  • Assist the help desk team by monitoring and assessing client networks and hardware for potential issues
  • Network and computer hardware preparation and installation
  • Proficient in troubleshooting wireless hand scanners and printer connectivity especially in industrial environments
  • Monitor meetings in progress
  • Interpret technical controls from the DAAPM and JSIG, providing IT solutions to security requirements
  • Implement secure IT systems based on the above criterion
  • Install, maintain and upgrade networking devices, including switches, firewalls, IPS, and definitions within a secure space
  • Manage Active Directory and Group Policy objects within a secure environment
  • Perform flaw remediation under RMF Continuous Monitoring requirements, including scanning, remediation, and validation
Qualifications for network support technician
  • Advanced knowledge of the technical and operational capabilities and implementation procedures
  • Must be pursuing an undergraduate or graduate level degree in Computing Security
  • Minimum of five years experience in network administration
  • Must be CompTIA A+ Certified, HP Professional, and Dell Certified
  • Minor travel between sites in the Baltimore area may be needed, but should be minimum
  • Desire a candidate w/in a 30 mile range of job site w/ reliable transportation
5

Network Support Technician Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of network support technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network support technician
  • Submit work orders for facility maintenance to support the TV distribution network
  • Support all Forward Operating Bases (FOBs)/Bases across Afghanistan with regards to the Armed Forces Network (AFN)
  • Having issues connecting to the internet
  • Customers will need help setting up private LAN's for conferences
  • A switch goes down, general switch troubleshooting
  • TV signal issues
  • Helping with basic IP subnetting issues
  • Making sure the devices are setup on the VLAN correctly
  • Troubleshoot a broad range of desktop and server problems
  • Assist employees with desktop, systems, update, patch Microsoft, and other issues
Qualifications for network support technician
  • Provide desktop and network infrastructure services to include the installation of new offices, disconnection and re-installation of IT equipment for office relocations, in support of technology refreshment of the network infrastructure
  • Experience with satellite network support (preferred, but not necessary)
  • Must be a US Citizen, per government contract
  • CompTIA A+ Certification or related degree in IT field, Security + Certification a plus
  • Must be a US citizen, per US government contract
  • Experience with a ticketing system will be a plus

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