Network Technician Job Description

Network Technician Job Description

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Network technician provides remote analysis and troubleshooting of fiber optic faults on the networks utilizing Cisco MPLS VPN environment and SONET Technologies.

Network Technician Duties & Responsibilities

To write an effective network technician job description, begin by listing detailed duties, responsibilities and expectations. We have included network technician job description templates that you can modify and use.

Sample responsibilities for this position include:

Perform fiber analysis functions for splice activities, fault locating/fiber restoration, and new turn-ups, by utilizing OTDR and power meter equipment
Competent in testing and troubleshooting of DS3 and optical circuits, and the use of associated test equipment
Diagnose and resolve hardware and software incidents, including operating systems (Windows, Linux, ) and across a range of enterprise software applications
Provide direct technical support including assistance for administering the application server, maintaining all hardware/software, and troubleshooting problems in a timely manner
Setup and install hardware and IT equipment, including computer workstations and related peripherals
Install software applications and software updates, and ensure compatibility for computer workstations and networks
Maintain a high support closure rate while maintaining quality and end-user focus
Maintain end-user and customer confidence by keeping commitments and giving accurate and concise assistance
Respond to technical situations in a timely and professional manner
Identify call escalations and react with a sense of urgency

Network Technician Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Network Technician

List any licenses or certifications required by the position: CCNA, AS/BS, F5, CCENT, NET, IDS, AMAG, CCURE, CISCO, ITIL

Education for Network Technician

Typically a job would require a certain level of education.

Employers hiring for the network technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Technical, Computer Science, Education, Associates, Technology, Information Technology, Electronics, Telecommunications, Networking, Information Systems

Skills for Network Technician

Desired skills for network technician include:

Test equipment
Basic electricity
Network cabling
Optic types
OTDR
Power meter
Hand and power tools
SONET ring
DWDM and WDM fiber systems
Customer Premise Equipment installation and troubleshooting

Desired experience for network technician includes:

Understanding of virtualization concepts (Direct VMWare experience preferred)
Basic level of Windows server knowledge preferred
Understanding of telecommunication principles and technologies
Understanding of anti-virus principles and recovery methods
Experience with corporate phone systems
Ability to work well with end users and other members of the department

Network Technician Examples

1

Network Technician Job Description

Job Description Example
Our company is searching for experienced candidates for the position of network technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network technician
  • Troubleshoot, install, and maintain network hardware and software components and operating systems, specifically desktops, laptops, and servers
  • Interface and work to ensure seamless integration with various business units including Construction, Engineering, Network Control Centers, Planning, Project Management, and Provisioning
  • Coordinating across functions (cross-network and cross-organization) to ensure timely delivery
  • Interact with various contractors, LECs, collocation, customers, and vendors
  • Able to use a PC/laptop and associated programs
  • Utilize and perform duties on all required software applications
  • Uses vendor's technical manuals (printed or electronic) to find pertinent information regarding operation/maintenance of equipment
  • Performs remote access via telnet or direct connect to network equipment to determine possible troubles and propose course of action to correct deficiencies
  • Read and interpret engineering documentation including but not limited to Scope of Work (SOW) and Engineer Design Package (EDP)
  • Interpret, follow, and critique method of procedure (MOP) related to any job function or equipment for which technicians are responsible
Qualifications for network technician
  • Prefer Bachelor’s degree (B.A) in Computer Information Systems or related field
  • At least 2 years experience with Windows 2008 and 2012 Servers, Exchange 2010, Active Directory, and the integration of workstations to network and networked apps
  • Knowledge of engineering development software (Autodesk 2D/3D CAD, Matlab, Orcad, Microsoft Visual Studio, ) is highly desired
  • AS/BS in Information Systems, Computer Science or Information Assurance, may be coupled with certifications to include CCNA, CCNP or JNCIA
  • Strong understanding of major Command Line Protocols (Cisco IOS, JunOS, ) and common Networking Protocols (BGP, OSPF)
  • Provides phone support to users in the areas of e-mail, directories, standard Windows desktop applications, chat, and applications
2

Network Technician Job Description

Job Description Example
Our company is hiring for a network technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network technician
  • Retrieve and work trouble tickets through Advantex SS9 Dispatch system
  • Utilize software and hardware to identify, diagnose, and resolve complex network problems involving inside/outside plant, power, and digital cross connect systems, narrowband and broadband services and associated equipment
  • Work under the direction of the NCC to perform equipment- level troubleshooting
  • Test and troubleshoot DC power related equipment (batteries, BDFBs, inverters, power boards, plant controllers, and rectifiers)
  • Utilize WDS to pull locate tickets and perform all necessary steps to ensure protection of all assigned outside plant assets using standard locating tools / equipment
  • Installs, maintains/repairs, and tests residential/small business telecommunication service
  • Reads and interprets customer service orders, technical drawings, maps, blueprints, diagrams
  • Make decisions as to the type of repair required at the customer premise
  • Cabling and cable management
  • Use remote support tools and ticketing system to support Microsoft Windows desktop, laptop, and mobile users, server and network systems
Qualifications for network technician
  • Strong verbal and written communication skills are required the ability to maintain professionalism in a diverse customer environment
  • Experience with the configuration, implementation and operation of US government encryption devices
  • Experience in providing technical support to virtualized environments (VMWare, Hyper-V)
  • Climb ladders to install networking assets
  • In-depth working knowledge of of network elements
  • Physically install, configure and test network assets
3

Network Technician Job Description

Job Description Example
Our company is looking to fill the role of network technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for network technician
  • Wire orders and circuits
  • Work with different internal and external customers, departments and vendors
  • Repair and return of equipment
  • Turn up, test and troubleshoot special circuits including Ethernet and Gpon
  • Supports local I&R groups
  • All other assigned job duties
  • Manipulate DLC batteries in weights ranging from 15 to 150 lbs
  • Conduct soil resistivity testing, exposing ground fields to inspect, trouble shoot and correct defects
  • Repair and maintain DLC fans, heat exchangers and associated equipment
  • Maintain span lines and jumper-running activity to support service requirements and perform associated duties
Qualifications for network technician
  • Utilizes associated vendor’s GUI’s NMA, TIRKS, WFA/C, WFADI and WFADO databases
  • Minimum 3 years experience developing and/or deploying communications network equipment
  • Experience with RF engineering and design tools / software
  • A minimum of five (5) years of relevant experience working with computer networks
  • Knowledgeable in metropolitan and long-haul fiber optic networks
  • 2 year experience in a network technical support role
4

Network Technician Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of network technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for network technician
  • Executes appropriate action to ensure backup processes are completed
  • Evaluates the performance of network devices such as call managers,��servers, workstations, peripheral devices, and remote access systems
  • Coordinates the development and implementation of configuration management plans for telecommunications systems and complex LANs and WANs with supported elements to include headquarters staff elements, tenant activities, state government, regional operating activities and national agencies
  • Responsibility for the reliability of our client's Network Infrastructure (primarily Cisco environment)
  • Break/Fix of Network Devices
  • Perform scheduled network configuration changes
  • Delivering robust, scalable, high performance services that form our internal IT infrastructure
  • Supporting the infrastructure platform and provide incident troubleshooting, problem solving and resolution (including adhoc out of hours)
  • Provide IT infrastructure expertise to other team members
  • Assist with implementing new US and global IT platforms
Qualifications for network technician
  • Switch replacement and port mapping experience
  • Cable installation and planning
  • Cisco certificate a plus, but not required
  • Employment may be contingent upon passage of the strength test
  • Troubleshoot networking, routing, and interconnectivity issues including troubleshooting of network device configuration
  • Knowledge of various IT service management frameworks is beneficial (ITIL, ITSM, ISO 20000)
5

Network Technician Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of network technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for network technician
  • Following instructions on racking and stacking
  • Use of a simple hand drill
  • Provide first/second level technical support for Help Desk
  • Provide break/fix support for networked and stand alone devices
  • Update hardware (asset) database
  • Provide setup and installation services for networked devices using defined standards
  • Add/modify devices to the network in compliance with the set Partners standards
  • Work with groups external to the Help Desk to ensure a timely and effective hand-off and resolution of triaged calls
  • Assume on-call responsibilities
  • Order and maintain a sufficient supply of equipment to respond to all work requests and system needs within a timely manner
Qualifications for network technician
  • Independent self-starter and worker, conscientious team player
  • Ability to proactively and productively work remotely, within a team environment
  • Lean / Six Sigma practice
  • Certifications in Network and Network security from a recognized certifying body
  • Extensive Troubleshooting and Support of PC operating systems, including Windows 7,8, and 10
  • Extensive troubleshooting and support of Server Operating Systems including Windows 2008 and 2012

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